"VERY POOR CUSTOMER SERVICE!!! Loose leaf book missing chapters. Contacted seller and they refused to do anything to make it right because I was on day 37 and amazon has a 30 day policy. I understand the policy but when you find chapters missing 2 weeks into your class it is frustrating. Even more frustrating is the seller refusing to do anything to fix it. I was told that I should have leafed through every page of a 700+ page loose leaf book to notice 10 pages missing here and there. Very poor customer service-even up to the head of the customer service department-Thomas! Very disappointed that this company won't do anything to stand behind their product. HORRIBLE!"

"Ordered a book from them through Biblio.com. The book never arrived and they will not issue a refund. I will not be doing business with them again. "

"I bought a lot of used books in my life, but I never had such disgusting as the one you sold to me through BN. How can you do it to your customers? You rate this book in a Good condition, but the book is in a disastrous condition, I cannot even touch it’s so disgusting. Again, a huge disappointment, especially before the Holiday season. And to get such book using the BN store? Is the store indifferent of its own prestige?
People, don't use this seller-NEVER!"

"Extremely happy with BookHolders!! I ordered my books on 6/7/12 and they were delivered on 6/9. One of the books was listed as "Good" condition; it looks brand new. I don't think the previous owner even opened the book! I am thrilled- they saved me a lot of money, and had lower prices for the books I needed than Amazon and TextbooksRUs. I received emails regarding my order status. I will buy from them again and highly recommend them. I am going to try to sell some books to them too."

"Horrible customer service experience! Rude Manager, never delivered the book on time. Manager was rude on the phone and hung up with an attitude. Will never buy again from them."

"BEWARE DON'T ORDER FROM THEM! Horrible Service! I bought a book that they described as good-used. The cover is all bent and the back is ripped. There is writing throughout the book in between the text making it impossible to read. Contacted them to try to get a partial refund due to the fact that they sent me a subpar product. I got an email saying that I could send it back and they will examine it and then they might issue me a full refund. They can't even guarantee that they will give me my full amount back. I emailed them back saying that wasn't what I was requesting and asked some more questions. Never heard back from them. BEWARE DON'T ORDER FROM THEM! "

"This is a text book that is missing pages. However, it's not until the 6th chapter that this was noticed and it's beyond the vendor return period. I contact the seller for a resolution and the response was they would help me sell it back. It being a college level text and depended on immediately, I don't have time to try and sell it back. Unfortunely this will be the last text book I will be able to buy using AMAZON (regardless of the seller) as it is not reliable. "

"TERRIBLE PLACE TO SELL BOOKS!!!! IF YOU WANT YOUR MONEY QUICKLY, DON'T TAKE YOUR BOOKS BACK HERE!!! I SOLD A BOOK ON JAN 7TH, WON'T GET MY CASH TIL THE 4TH WEEK OF THIS MONTH!!!I FEEL LIKE AN IDIOT THINKING I COULD GET MORE FROM THEM (ADVANTAGE OPTION MY ASS,SOME OF MY BOOKS I COULDN'T EVEN WITHDRAW ANYMORE FOR CASH VALUE AND NOW THE PRICE JUST WENT DOWN FOR THEM)!!! I WOULD RATHER TAKE A PRICE DECREASE THAN WAIT AROUND. LIARS, YOU DO NOT GET MORE MONEY HERE!! PRAISE AMAZON!!!! I WILL NEVER VEER AWAY FROM AMAZON AGAIN. F-------!!!!"

"i ordered a bundle of sociology books. it took a long time to get delivered and when it actually did it was missing one part of the bundle.
(btw this was after my first test i had to take)

i emailed right when i got the package and no one emailed me back.

then a week later i called and the lady who answered was very rude and didn't really sound like she should ever work with people. She sounded like someone who should be more behind the scene because she was rude and didn't even tell me she was transferring me or putting me on hold.

eventually she transfered me to customer service..luckily the customer service representative was nice. that was the only thing good about my experience

but what she told me wasn't.

i told her i never got my other book and she informed me that there was nothing the company could except give me a refund. which sucked cus i already had another test coming up.

she said they couldn't do anything cus they dont even have that book, someone made a mistake and marked it as both. so now i had to spend 11 dollars in shipping and i still havent got my refund. and i doubt i will.

i would never recommend this company"

"I ordered a workbook. The description said that it was in good condition with no writing in it. It arrived partial fill out."

"I purchased a book from Bookholders.com via Valorebooks.

The book was advertised as:
Condition: Very Good ISBN-10: ***-***-**** Edition: 9thth [ Underlining/Highlighting: NONE ] [ Writing: NONE ]

**I found this assessment to be NOT TRUE.

When I received this book I opened it to chapter #1 and was very disappointed to see:
1.There are YELLOW Highlights on MANY pages. Pink highlight marks occur later in the text book.
2. Numerous sentences underlined in black ballpoint pen.
3. Writing in the margin of the page ( ex. Page 10)
4. A misc photograph fell out of the book.

Who ever inspected this book ( if that was even done) did a extremely poor job. I don't know what their idea of "VERY Good" condition means to them but this book is not even close!!!

Needless to say I am VERY Disappointent with this company!!"

"I ordered a textbook by ISBN.

When it came in, the CD case (which is bound inside the textbook) had been opened, and the CD was missing.

I called the company and spoke with everyone from the first person who answers the phone, on up to the company manager. Each person along the way had the same answer: they claimed that because the listing for the book did not say "w/ CD" that I couldn't realistically expect the CD to be in there.

Of course, by definition, the ISBN that I ordered refers to a book/CD package--not just the book.

Saying that they didn't specifically say "w/ CD" and therefore can't expect it is like saying it didn't say "w/ page 235" and therefore a book missing that page is the customer's problem.

They told me I could pay to send the book back (having already paid $6.99 to have it shipped to me) and when they received it they would credit only the purchase price of the book. It would cost at least another $6.99 to ship it back.

The error was theirs, not mine, but they wanted me to pay for their mistake--and still wouldn't fix the problem.

Beware of ordering from this company, as they misrepresent the products they sell and will not rectify their mistakes. They tried to shirk their responsibility to me by claiming that they're a used bookstore and therefore "couldn't possibly know what the books contained."

I will never order from this company again. Ever.

(I have however contacted my credit card company; they are stopping the charge.)"

"Great seller! Found a textbook at the lowest price here, and it arrived in perfect condition with super fast shipping. I was nervous because they didn't have many reviews, but I'm definitely going to buy from them again. "

"I found out about BookHolders.com from a price search in books.google.com. They gave the best price for the book I was looking for. I have to be honest that I was at first a bit skeptical about this online store because I could not find much reviews online but decied to give it a try. Now the book I purchased is in my hands and must say i am very satisfied with the choice I made. I would defenetly consider BookHolders again, the next time I am looking for a book online."

"And so many people thought half.com was where to shop for cheap text books. I received my books here quickly and in great condition for a lot less. Thank you so much!"