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Verified
1/5

2005-07-01

"This company claims an average of 2-3 days on shipments. I have never recieved a shipment in that amount of time. My latest order was on the 26th of June which was a Sunday. Bodybuilding.com reported it shipped on Monday the 27th. By their claims it should of been here on Wednesday. Well, it wasn't... It is now the 1st of July and I still have not recieved my order. This isn't the first time this has happened. The only reason I ordered from them this time is because they sent me a 10% off coupon because I hadn't ordered in so long. Wonder why?"

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Verified
5/5

2005-06-11

"Bodybuilding.com is an excellent website!
I usually use them because they have such a nice selection of products and the shipping is inexpensive for the size of the packages.
They also have a nice forum to ask questions and read up about products that you may be interested in.
I have not had ANY problems whatsoever with any of my orders.
I've placed about 5 orders so far, for protein mixes, joint pills, creatine, etc... The essentials for weightlifting. Every time I place my order, within an hour or two, i receive a shipping confirmation. Two days later, it's at my doorstep.
"

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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2005-02-01

"I've purchased from bodybuilding.com several times and they have excellent prices and extremely fast shipping! I will continue to do business!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
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Overall customer service
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2005-01-22

"I've purchased from BB.com numerous times. They have horrible customer service. If they make a mistake or delay in shipping your order, and you inquire they just ingnore it, happen to me 3 times, even when you phone them- they are NO help-as long as they got your $$$, they careless..Buyer Beware!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-10-21

"Web forms easy to fill out, and they accepted secure payment by Paypal. Order arrived quickly (three days by ground), no problems, and they threw in a free t-shirt. Good experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2004-07-02

"I orderd Nitrix NO2, it was terrible. All it did was give me headaches. Went to GNC bought thier NO2, havent had any problems. I asked bodybuild.com to refund my money they said yes just send it back. I did send it back, 5 weeks ago! And i havent gotten my money back. Thier online chat customer service sucks. I will never do bussines with them. I filed a complaint with BBB."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-31

"I ordered supplements from this company and received my order promptly and at a great price. I'll definitely do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process