"This company is quick to take orders but unable to fulfill them. I ordered a wreath for a funeral that never showed up you can imagine my disappointment and when calling the company no one knew where the order was and no one was able to help they actually hung up several times to dodge speaking with me. The next day they sent a email saying they will give me a instore credit which is a fibral attempt at customer relations and a embarrassment. They scam clients dont go here."
"I bought valentine themed flowers from these jokers and not one flower was red like the picture shown. If you got scammed, go tell your credit card company and ask them to issue the refund. KEEP the flowers even if they dead so you can prove what garbage they are.
This company is so garbage that no matter how badly they give you the wrong or bad quality flowers, they will only give you some credit, no money back.
Best advice, don't buy here, you will be disappointed. On trust pilot they have all these fake US reviews that are high star to raise it's rating, but this is "Canada's Florist" and most of the Canadian reviews are 1 star."
"I used to be a customer of Bloomex who encouraged friends to send orders through them. NEVER AGAIN.
My little sister ordered a custom bouquet for my birthday, she wanted to go all out for me and confirmed with the person she spoke with that her requests wouldn't be a problem, that they had everything in stock in terms of what she wanted.
She paid over $70 for the extremely thoughtful surprise custom bouquet.
What I received was not at all what she ordered.
Not only was the bouquet wrong, it wasn't any of my favourite colours which she had specifically asked for, and the quality was less than that of those I purchase for myself for under $20 at the grocery store!!
SATISFACTION GUARANTEED??? NOT AT ALL.
I've had bouquets from them, I trim and care for my bouquets and in the past they've lasted a month. Heck, the way I care for them even the grocery store bouquets last three weeks. The bouquet I received was in shambles a week later.
I called Bloomex, I confirmed with the person on the phone that yes it was indeed satisfaction guaranteed. I told her my story and she was shocked and told me that she was forwarding it to higher ups, that they would right this issue, and that they would get back to me. She took my contact information. They did not get back to me.
My sister also reached out to them, then was told they couldn't help her because she didn't send photos. She had not been asked for photos, so she provided those right away.
A month went by, and the customer service/follow up was hardly satisfaction guaranteed. I called them back, and emailed. So did she. Now, we've been told that "In accordance with our policy, we are unable to refund orders that been confirmed, prepared, and sent out for delivery. " Only the bouquet that was confirmed was NOT the bouquet that was prepared and sent out!!!!!
What ARE they willing to do? Give her a store credit of $20.
Folks... She paid $73.44... and they're not only giving her less than she paid, but less than it takes to ship their smallest bouquet!! As though she would give them MORE of her hard earned money!
Do yourself a favour, take your business elsewhere. Your local florists will treat you far better, and a far less likely to take advantage of you than this company."
"I ordered flowers for my best friend to lift her spirits and was so excited to find a beautiful lavender bouquet on the website. Once received, I saw that it looked nothing like the picture on the website where the picture had included a few lavender roses and the bouquet received only had one rose in a very different color. The flowers were in poor condition and when I advised the company by showing them pictures of what was received, they said they're within their policies and apologize for my unfortunate experience but at the end of the day, was not willing to do anything to rectify the situation. Horrible horrible customer service. I will never buy flowers from here again >:( Please save your money!!! There are so many other competent florists who care about their customers, Bloomex definitely isn't one of them."
"My son ordered me mother's day flowers, I never received them. I was home all day actually waiting for them. The delivery driver is calling me a liar saying I wasn't home. It's now June and no flowers. I just want my son to get a refund and they refuse. They say they are going to send me a gift basket. I want nothing from them. Their customer service is horrible, they refuse to hear what I am saying. If I didn't call them they would have just kept the money and not delivered flowers. He's getting a 10 $ refund . Don't order from Bloomex and warn your family and friends!"
"Said next day delivery for a birthday bouquet upon checking with chat, and upon ordering ..... delivery was one day late which is NOT a birthday bouquet...tried to cancel, resolve but only got blah blah blah excuses.....worst flower delivery service and worst customer service"
"Mother's Day bouquet arrived dead, broken and moldy. Bloomex refused to refund the purchase price, even after seeing photos. Avoid this company at all costs."
"After making the mistake of ordering from this rip off flower service, I wonder why it is even still running after all of the people who write about their horrible experiences. Scam! Flowers arrived late and dead. No refund. "
"Flawless service, pretty bouquet."
"Easy to work with and delivery was done at the time I needed great job"
"Very good and dedicated service.Thank you."
"Very déficient. I highly recommend"
"Thanks a lot!!!. Thank you, Bloomex."
"I am always pleased with the quality of the gifts sent."
"Excellent co. I will order again."