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Product & services pricing
4.78/5
Chance of future purchase:
4.79/5
Shipping & packaging:
4.92/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
1/5

2019-03-08

TERRIBLE CUSTOMER SERVICE!

"STAY AWAY FROM THESE PEOPLE THEY DO NOT CARE ABOUT YOU ONCE THEY HAVE YOUR MONEY. I will never order anything from this company again and advise anyone willing to listen to avoid them as well. Ordered knife on Friday. Was excited to see that on Monday my knife was going to be delivered. Excitement turned quickly to disappointment as my order was being returned to sender due to an insufficient address. Later that Monday I emailed the company to hopefully find out what happened and when my order may be sent out again. After two days I received a response which provided no answers as to what happened nor did I receive any kind of estimate on when my order might be sent out. After a couple more emails back and forth I still had no idea what happened, nor any idea when my order was going to be sent out. Looking back at the emails from BladeHQ, they seem deliberately evasive about when I would get my order. After receiving no answers via email I called on Thursday, the day my order was supposed to be delivered by. This call was equally frustrating as the response I received was, we will not issue you your order until we receive the original and process it which takes 4-6 days. I pointedly asked the employee on the phone so it could be anywhere from 1 week to 3 weeks to receive my order with no idea when that’s going to happen, and his response was yes. They have my money, I have no knife nor any idea when am going to get my knife. I cancelled my order and still have no idea when I’m going to get my money back if at all. "

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Verified
5/5

2018-07-20

Always a great experience!

"Blade HQ always has great prices and a wide selection of knives. Shipping is always fast! "


Verified
5/5

2018-06-25

Shipped and delivered on time!

"My second order from BladeHQ, my knife shipped and arrived very quickly, I am very pleased!"

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Verified
5/5

2018-06-25

Taking Care of Business

"I ordered what I needed and received what I needed in a reasonable amount of time, more important is; "it was what they said it was and what it came with" I have found some companies will show a picture of what you want and send you something similar or not everything in the picture.

Thank you Blade HQ
"


Verified
4/5

2018-06-22

Mostly good

"Slow to ship, price and quality were great."

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Verified
5/5

2018-06-22

Best knife company out there

"I keep coming back to blade HQ because of their amazing customer service and selection. Doesn’t get any better"


Verified
5/5

2018-06-22

Mora Garberg Carbon with Multi-Mount sheath

"Fantastic price and service."


Verified
5/5

2018-06-21

As always, solid purchase

"Easy checkout with a fair and upfront price. Customer service is always top notch. Knowing you’re getting a good deal with better service beats spending hours shopping various sites on the net. "

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Verified
5/5

2018-06-19

Another great experience

"As with my previous orders from Blade HQ, this one arrived as ordered, well packed and in a timely manner. "


Verified
5/5

2018-06-18

awesome !!!

"great as always blade hq always delivers !!"

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Verified
5/5

2018-06-17

Great ship price and knife

"Instant ship and great auto for the price
"

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Verified
5/5

2018-06-16

great price on the perfect back up blade

"high quality steel at a decent price, small with very little "printing" and a comfortable wear tip down or up"

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Verified
5/5

2018-06-15

Seamless

"Everything about the transaction was perfect. Great price, ease of ordering and super fast shipping. With incredible web support, it makes it easy to buy with confidence. "

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Verified
5/5

2018-06-15

Incredible Customer Service

"To start off, I've never had a problem with any order from Blade HQ;
the only issue I've had was with my last knife purchase and that was MY issue. I needed a knife with a longer handle.
I put in a return request and ordered a replacement knife.
The return request was approved in DAYS, my new knife was delivered a day early, the funds for my return were already back on my card when I received my new knife.
Unbelievable.
I'm a customer for life.
Enough said.
"

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Verified
5/5

2018-06-14

CD

"Very pleased! Was everything I wanted. Will definitely be ordering more."