"Fast shipping and great pricing!
Awesome bike for the price. Would definitely recommend."

"Great dikes and the T8 is a great bike. Even the T7 and many others for the dollar are worth it. Built very well and solid with features you couldn't build your own for the cost. Time to ride in faster easier, Smoother and comfortable. Research on your own , But Me and My Wife Bought two bikes to upgrade and they are excellent. !!
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"No better way to ruin a new bike day than getting a damaged bike, other than having to deal with a unresponsive and combative warranty department that takes a month to get simple warrantied parts that show clearly in stock.
I’ll never buy anything from BikesOnline again."

"Overall I’m very pleased with my purchase. It’s a great bike and seems like it’s built well. It arrived in just a few days and set up was easy except having to adjust rear derailleur a bit but the front derailleur needed major adjustment but I was able to do it myself and now it works great. Great bike at a great price and caught it on sale. "

"Easy to order online. Quuck delivery. Not damaged even though the box was a little beat up and had a hole in it. Would buy from them again!"

"The best shipping experience, online tracking, well packed!, easy to setup"

"Since I have purchased 3 Polygon Bikes from Bikes Online ... I "think" that says what I think about them!
Polygon Bikes are the best value I have found, anywhere.
Next Bike will be a Full Suspension ... Polygon, naturally.
Almost considering California vacation ... to visit Bikes Online ... and "check" (ride?!?) the different Full Suspension Polygons.
Only problem I experienced was trying to attach photos to reviews ... seems when I was logged in that I could not attach photos. Trial-n-Error ... found could attach photos when I was logged out. Have not experimented further to verify."

"After years on a flat bar hybrid bike, I decided I wanted a dedicated road oriented bike to get in better shape and be able to join in some local longer distance rides. After months of research, I kept coming back to the Polygon S5 as the best combination for where I'm at and what I value. The experience with Bikes Online was excellent overall. Their sizing tool helped me narrow down to the proper frame size for my proportions and after making some adjustments to get a good fit, I'm very pleased with the final product. Personally, I wish they'd use someone other than FedEx to handle shipping, as those guys are flat out incompetent, but they did ultimately get me the bike in decent shape. "

"Shopping experience was very good and fast delivery with very good packing. Loved the tool kit. The bike is fantastic for the price bar none! Although your post service and parts lacks care. I crashed my new bike on the third ride and I needed a spare brake and had a no help attitude from your help desk! I bought 2 bikes and recommended you to a friend who bought another one. Just worried he will need something and you will not help! Makes me look bad. Hence I will not recommend u guys anymore!"

"My experience with bikesonline was super easy! I knew what bike I wanted after doing my research on their website. You can compare bike components, etc on there so that helps too. I ordered my Siskiu T8 and it shipped out faster than they had originally thought. When it came in, there wasn’t a single scratch on the bike from shipping. I put it together pretty quick and before I knew it I was already out riding. So far, bike has been such a big upgrade for me and I would most definitely recommend to my friends going with bikesonline. For the components I got and price, they can’t be beat!"

"1. Handle bar tape came apart after two rides. Cost to me 45.00 dollars,

2. Back tire has hop. Tire possibly defective because it does not seat on the rim.

3. Clear finish of frame where it is dark is hazy unlike the red color which is true."

"Great experience! Hard to believe that the bike is priced so competitively, ships free and arrives on time when other resources are apologizing for the long delays. The bike was tuned and ridable right out of the box. "

"So I ordered a bike from bikesonline.com, the initial experience was good but then it was downhill.

I received the bike and it had many spots where the bike had poked through the box and was damaged.
I took photos and sent them immediately, the response time was terrible but today they got back to me.
They told me that damage in shipping is normal and 70 dollars online credit is their offer.
I'm still in contact since I hope this isn't the only option.

Honestly buying a bike and paying 3k to just received a banged up bike seems like a scam and something thag won't keep a company afloat in the market.

I'll continue to contact them and see how it is resolved and update this review accordingly.
I mean at least they are talking to me however slow that may be, small victories haha

Update February 24, 2023
So I just shipped the broken bike back to bikesonline.com to exchange it for a new one that hopefully doesn't get damaged in transit, I asked if I could pay more to have the bike padded more or have a fragile sticker put on it but they said they can't do that which is odd, but I'm just glad they're gonna get me a bike that isn't damaged, I just don't wanna have to go through the process again if this new bike gets damaged haha"

"Price was good, however shipping experience left me very unlikely to recommend. Item was shipped 4 days early, which was over a holiday (Thanksgiving) weekend when I was not home. Shipped early great right? Nope, as there was no indication when I ordered it I would have to be present to sign for it. Ensuing email updates from Bikes Online as well as FedEx were confusing and contradictory, and customer service at both ends was of little assistance trying to locate my bike after the original delivery attempt when I got back home. When the bike finally arrived, box was severely damaged on the outside and the inside boxes were in pieces as well (not sure whose fault, bikes online, Fed Ex or both). There were parts inside loose and banging around and the bike had chipped paint on one spot. At this point I was willing to accept that, not wanting to deal with the nightmare of trying to send the bike back. The front skewer was also missing, probably falling out of the large hole in the box, so I could not attach the wheel. Called Bikes online for a replacement Dec 1, which they agreed to send....eventually. I just got a notice the skewer will (hopefully) be delivered Dec 20th. Pretty lame having to wait almost 3 weeks for a part that should have been with the bike to begin with. That and the lousy condition the package arrived in, and general don't care attitude about correcting mistakes would make me hesitant to buy from them. While the price was good, there were other online bike sellers where I could have done just as well, probably with a lot less hassle.
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"I'm a new biker and felt very confident getting a bike from bikes online with all the information included on the website.
Put the bike together with little trouble. Only a couple spots I'd like to see updated instructions.
Great product and a lot of fun on our bikes so far!"