"Fast quick service. Only beef is the high shipping rates charged to Canada. Merchandise total was 32.98$ and shipping costs were 33.45$"
"I purchased a Croozer cargo bike trailer from the BikeTrailerShop and am very happy with both the product and the purchase experience. Purchasing from the site was easy, quick and painless. The product was shipped and delivered as promised and, except for some damage to the box, arrived in good condition. Would highly recommend this seller."
"I was glad to get the Bob Trailer Fork Pins quickly and within the window they said they would get it to me. I just wished it wasn't $5 dollars to ship them. All I got was 2 pins. They were real light, so the shipping seemed a bit unreasonable. "
"BikeTrailerShop were very helpful with questions I had about my order and were quick to respond with any issues that came up after I received my package. Great customer service, great variety and prices, I know I will continue to shop there."
"I wish their shipping department was half as competent as their sales staff! I called Friday (before 10am)and placed an order for a Wagon Tail cart/stroller to use to move my dog around with, since she suffered a broken leg the day before. I begged for the order to be shipped same day, since it was so early, and the helpful sales clerk said he would talk to the shipping department. I expected it to be on its way! I received an email moments ago (Monday) that my package hasn't even been picked up yet for shipping! So much for customer service! When I called to ask about the delay and could I get the stroller faster....yeah for $88 bucks! "
"not only do they sell great products...thier customer service is head and shoulders above everyone else. in 2010 i was on a 5400 mile trip...i had some problems with my trailer, they shippedit to me on the road...kept going, made me happier..."
"It is a pleasure to do business at this great shop. The produc list and descriptions were excellent and made it easy to select the right product. In these days of so much scam, it is nice to know of a place like the BikeTrailerShop for reliable transactions and service. Thanks for it all."
"disgraceful customer service! Buy anywhere else but here!"
"I was interested in purchasing a BOB trailer. I went to the BOB manufacturer site, found that there was no retail dealer nearby, and then checked out the online dealers. There were about 7 of them, including Amazon and REI. But, the best choice was the Bike Trailer Shop for one simple reason.......they had an 800 number that you could call, with knowledgeable people who could answer questions and give good advice. For instance, based on my bicycle, they advised me to get the 28" fork on the trailer. I would not have known that from Amazon or REI, neither of which had 800 numbers listed to call. Indeed, neither Amazon nor REI even offered the 28" fork option. Another instance, I had received advice from a user to ensure that I received a new quick release, with a longer spindle so that the trailer could attach. But, both Amazon and REI left it unclear if this spindle came with the trailer they sold. At the Bike Trailer Shop, not only was it absolutely clear that this was offered, as you had to choose between different length spindles, but their advisors told me what spindle to purchase. Again, neither Amazon nor REI offered the buyer a choice of different length spindles. You could buy a different length spindle but only as an add-on to the basic order which probably came with the most common length spindle. Finally, I didn't want the screaming yellow colored bag that came from the BOB manufacturer. But, this was the only bag available from REI, Amazon, and some of the others. With the Bike Trailer Shop, not only did they have other bags in other colors but they offered good advice on them. I ended up with a black Ortlieb bag that was actually larger than the BOB bag. I don't want to sound like I am criticizing REI or Amazon as they are certainly good for some things. But, when the purchase is substantial, over $300, and the item is not simple, like a bike trailer, you need a vendor who can speak with you. If someone is interested in a bike trailer, I heartily recommend the Bike Trailer Shop. Oh, and two other things. The service
staff were not only knowledgeable but nice. And, shipping was free."
"Super fast service - my trailer was dispatched within 24 hours and arrived at my door in New Zealand in just 5 working days. BikeTrailerShop used a mail service that dovetailed with our postal service, so I was able to track the package through the deliverer's website as well as the sender's."
"A great service. I got five different parts and accessories for my 16-year-old BOB trailer quickly and easily."
"Very good service. Good communication and prompt delivery to Western Australia - 10 days with tracking."
"I've purchased a bike trailer and accessories from the Bike Trailer Shop with no regrets. When I had questions about online offerings the telephone service was excellent with knowledgeable staff providing answers and recommendations. Whether large or small, my orders have been shipped almost immediately and arrived before products from other retailers (ordered before those at Bike Trailer)."
"I've used biketrailershop.com a few times in the past, and each time they have been great. They always seem to have the replacement parts and accessories that I am looking for in stock. Checking out is quick, and shipping is almost immediate. A great shop!"
"The BikeTrailerShop is "tops" in my opinion. I called in my order on 11/18/10 and had it at my house on 11/20/10. This retailer did NOT rip me off with overpriced shipping either! Ms. Ayers, the person who took my order was very cordial and knowledgeable...the whole process took five minutes. I will most definitely use the BikeTrailer Shop again. Sincerely, B.H. Lee"