"Price Match not Honored
"On November 13, 2021, I order several items on order number #BBY01806522997996, for $3,438.03. That was a Mac Pro 16 i9 2019, Brother Printer, Seagate One Touch external back up hard drive, and a HDMI Cable. Along with all the warranty cost for the major items. On December 10, I noticed Best Buy was selling the same Mac Pro from 2299.99 to 1999.99. I called the price match number several times over several days with negative results. I was informed they denied me because I received a Bundle. I said what bundle? I paid everything at full price. The only freebies I received was their 3 months Apple TV, 6 months of Apple Music, and 6 months of Apple News. I have had several Macs and never used their services. If they call this a Bundle, then every new Apple Mac or iMac sold receives this. If that's a Bundle - they can keep it. What I should of done was to bring my unopened Mac Pro 16 back to Best Buy, and purchased the the same one at a lower price 1999.99. DO NOT TRUST BEST BUY WHEN IT COMES TO PRICE MATCH. THEY WILL FIGURE SOMETHING OUT TO DENY YOU. LIKE THEY DID ME. In this case, if they are using free Apple TV, etc., and Apple always do offer that. You will never get a price match on an Apple Product, or at Best Buy. They will find something absurd. WHAT A SHAM. I still have until the 16th of January to return everything. Go buy one from a reputable business."
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"very good computer nice quality"
"best pc for gaming and messing around "
"very good product. supersupplier"
"My husband and I recently visted the Best Buy store in Humble, Texas. We purchase a refrigerator and TV. The sales consultant was charning and very good at helping us spend our money. He was so helpful that he decided to write a check that he could not cash. He told us that he would notate in our account so we would not have to pay for the installation kit for the TV to be wall mounted with the wires going through the wall instead of being visible. To our surprise, the installation team called us not only requesting that we pay the fee prior to installation, the consultant notated in our account that we would pay the fee on installation day. This was total OPPOSITE of the commitment that the Best Buy Consultant made with us. Ironically when attempting to speak with the consultant, he was on vacation. When attempting to speak with the consultant’s supervisor, I was talked at and told that his employee does not lie, and it was a miscommunication. His code of ethics was to solve the miscommunication by punishing the customer. The options given was we could purchase the service, not purchase the service, or take our business elsewhere. That does not seem in line with the advertised Code of Ethics from the Best Buy CEO. Although the supervisor’s demeanor was pleasant, he was TOTALLY dismissive of fault and not open to rectifying it. At the end of the conversation, he also felt the need to exert his authority by telling me, the customer, that no one EVER reverses his decisions. It is sad and unsettling that after being a loyal customer for 20+ years, I was basically told to shove it and no loyalty was given to me, one of the people that pays his salary. "
"Purchased the CyberPowerPC - Gamer Master Gaming Desktop - AMD Ryzen 3 3100 - 8GB Memory - NVIDIA GeForce GT 1030 - 1TB HDD + 240GB SSD - Black from best buy and this is a great PC for a firsttime buyer. "
"A lot of "opened" items cannot be returned. How do you tell if a USB memory stick is the speed, quality claimed without trying it? Many more items also not returnable. I will be shopping elsewhere."
"Amazing thank y’all for it"
"Was unsure of what I wanted, was able to call in store and the people at best buy directed me to this computer. It had everything needed for someone just starting off gaming on the pc needs. Plays games well, good visuals and sound."
"Excellent service and delivery. CyberPowerPC was handled with care. No damage to the boxes or anything inside. Package was delivered the next day. Loved receiving my PC so quikcly."
"Ordered a CyberPower PC online from Best Buy and and the pick up process was fast and easy. The pick up time was accurate, they sent me an email notifying me that my order was ready, and when I got there they had it waiting for me at the front. "
"Had a great experience at best buy they help you out as soon as you enter."
"Went in to get a gaming desktop. They didn't have what I wanted in stock so I had to order online. The employee actually ordered it for me in store. The only this is that I had to have it sent to my residence and not at the store for pickup. Besides that little inconvenience I was extremely happy with my experience."
"Went in to buy a gaming pc, and the store associate came to my attention almost immediately, He guided me through different parts of the electronics section for pcs and assured that I would leave with something I was comfortable with."
"Very good pc and recommend anyone and everyone to get one from Ibuypower!"