"I had previously never heard of BPAV. Based on their low price and excellent rating I chose to order my Magellan Explorist 600 from them. As was expected my unit arrived on time today with everything it was suppose to contain. I have just spent an enjoyable evening reading manuals, looking over the product, loading software and in general being just a happy as a kid on Christmas morning. What a great pleasure to deal with a company that delivers as promised. That's really all I ever wanted."

"Most unprofessional e-tailor I have ever seen in my life. Go with a known name like amazon, do not bother with bestaudiovideo.com. I have placed an order and got a confirmation and thank you email. I got no tracking number in 4 days and called the guys. A rather rude customer rep told me that the order was cancelled and he had no idea why, and the rep who cancelled the order was sick that day. Although they had a competitive price on the item that I ordered, is not worth the trouble. These type of e-tailors should be off-lined."

"First they told me that they had the camcorder in stock,I placed the order,then I got an email saying that there was aproblem with my AMEX card (I have been a member for 30+ yrs and I never ever had a problem at all with AMEX!) .I suspected right away that they did not have the camcorder in stock and when I inquired about it....bingo! they DO NOT have it.Customers are not really that stupid !."

"Ordered camera from them, called to verify it when it would be shipped, got real person on the phone right away. Camera came quickly, had no trouble with manufacturer rebate since they are an authorized dealer."

"email communication was subpar to start with although my cc was charged right away. one month later and after several phone calls still didn't receive anything but conflicted messages of either having package delivered to a wrong location or returned back to bpav or not having my correct shipping address, which by the way was totally correct in the initial confirmation email and re-confirmed verbally everytime when called in! i sure hope this is totally an isolated incident ... but it is not for me anymore."

"Ordered 1/24, received 1/29. received email indicating there was some issue I needed to call about concerning billing. Immediately thought I was going to get the "up sale" treatment... However, I was pleasantly surprised, after calling, and speaking to Bob, that I had received the email in error and that my order was already in shipping. Received ordered products in perfect condition. Overall, vary satisfactory experience."

"There was an initial 1 day delay due to some problem confirming my billing info. After that, they shipped immediately. I got the item very quickly, and in perfect condition. Their price neat everybody else on the Internet. I'm glad they are security conscious even though it delayed my order a little."

"I have ordered a "Canon EF 100-300mm f/4.5-5.6 USM Lens" and after a confirmation mail BPAV sends nothing, no email, no item, no notification about any problems, nothing."

"Purchased a Cannon S1IS camera kit with bag, additional battery and cleaning kit. Great price and fast shipping."

"I purchased a camera (Casio Exilim EX-Z1000) on Monday and had the camera in my hands on Wednesday. Buy from this company!!"

"I highly recommend this seller. Their price was unbeatable, way below that of other merchants. I bought 2 Infinity speakers (weighing 140lbs) and they were shipped and delivered promtly as promised, at no shipping charges. The cover of one of the speakers had been slightly damaged in the factory. When I called them about the problem, they were corteous and solicitous and promptly offered to substitute the part at no cost to me. Bottom line: great prices and great service. A buyer cannot ask for more."

"Outstanding! I ordered a JBL EC25 center speaker and it shipped the same day! I got it 2 days later. I'd do business with these folks again in a heartbeat.
Good prices and great service.. I lov'em!"

"Superb service. I ordered a Casio digital camera on their website and my order arrived the next day even though I only used their free UPS shipping option.
The camera was well packaged and arrived in perfect condition. Their was no hassle and no attempt to upsell. Based on my experience I highly recommend Best Price Audio Video. I will order from them again. "

"Great price and delivery of a new camera with hassels"

"I ordered a set of earphones from this seller on their web site on or about August 13, 2006. I received an email that they were mailed USPS on August 14. I live in St. Paul, Minnesota, so these should have arrived on the 16 or 17th at the latest. I had not received the item on the 18th so I called the seller. They confirmed that the item had been mailed on the 14th. By today, the 21st, the item still had not arrived. I called and could not get any tracing information, or much other help. I was told that they are using a new mailing system "that takes a long time."

I don't think this merchant is at all serious about online commerce. I have lots of experience as an online customer, and I haven't ever encountered a seller with such a lackadaisacal attitude toward a customer's order status.

They do provide live customer service. The people are courteous, but not committed to providing any useful information or help of any sort.

If you need or expect the usual speed, tracking information, or other amenities provided by many online merchants, you'd best order from someone else."