"Ordered a full set of matching pillows, and different kinds of seat cushions. When I opened one of the seat cushion sets, there was a trash can inside the box. I called customer service to see if they could get the real cushions I ordered here in time for the party I was hosting, and the manager said they couldn't do it. I live in SoCal, and the cushions were in Tucson. I'm sure if they gave enough of a ****, they could have got it here in time."
"Spent over 200$ on a wedding gift and no one in the store could help me wrap the gift. Very dissatisfied and never coming back again. Even other people in the store were getting upset that no one was around for help. Literally 4 people thought I worked there and asked me where stuff was. I was waiting for the manager to find someone to help me wrap my gifts. I even offered to pay extra. No one ever came and nothing was ever communicated. Worst customer service ever. Store should be shut down. "
"Never used their service og bought anything from them, but keeps getting spam from then several times a day and it is not possible to unsubscribe from this.
Have tried to contact their customer support several times"
"I ORDERED MY GRANDDAUGHTERS BIRTHDAY GIFT. RECIEVED CONFIRMATION ON DELIVERY DATE. PLENTY OF TIME BUT.... ON HER BIRTHDAY, GIFT HAD STILL NOT ARRIVED! CONTACTED BBB AND SPOKE TO MARGARET; SHE WAS SUPPOSED TO CALL ME BACK WITHIN 30 MINUTES...NOT. AFTER 2 1/2 HOURS I CALLED BACK. SPOKE WITH TERRY. OH I'M SO SORRY THE SHIPPING LABEL WAS PRINTED BUT PACKAGE NEVER SHIPPED! HER BIRTHDAY GIFT IS A NEW BEDROOM SUITE BUT GUESS WHAT HER NEW BEDDING WON'T BE THERE BECAUSE IT DIDN'T GET SHIPPED!!! SO SORRY WE'LL SHIP IT IN 2 DAYS AND IT SHOULD BE THERE NEXT WEEK! REALLY!!! NOT ACCEPTABLE!! I'M SO UPSET AND SHE IS DEVASTATED; AND THE BEST THEY CAN COME UP WITH IS "I'M SORRY""
"I went to the Bed, Bath and beyond in Rockville its cool and awesome. I had this new cashier named Kavindi I guess she was so friendly. She wasn't bossy like any other cashier in any different store .It was my first day at any bed , bath and I already started to like it. My daughter loves it too. I hope everyone good luck. Fighting..."
"bed, bath and beyond 35615 Warren Road Westland, Michigan 48185
New store with a crop of the worst, laziest, eyerolling, snots ever to ruin a store. After being rudely treated twice, and observing one "associate" virtually run from a request for help, I put $160 worth of stuff on a clear spot on the floor and walked.
NEVER shop at this store, and B,B & B now supplants Best Buy as JERK STORE OF THE YEAR!"
"I wrote an online review about a bad product I received as a gift from BB&B. I did not criticize the company itself- just the manufacturer. Still they offered to send me a $20 gift card. Sounds good, right? Well I sent them my address and it never came.
After a few months I followed up. They claimed they sent it and "it was returned" because I wasn't there to sign for it. Funny- when this happens there is a slip (or three) tacked up on the door or mailbox ... there was none. I confirmed my address and they "re-sent" it. Again, nothing for about a month ... I contacted them again. They gave me a new story about my having a "forwarding address" - which I do not (I confirmed with USPS this was not the case).
OK - LITERALLY at least 12 times they have claimed to send me this but have not. Considering that I have not received ONE "missed you" slip from any of the people they supposedly sent this with (USPS, FedEx, etc.) I have come to the conclusion that they never sent it, but continue to claim they will simply to be annoying. Such deliberate abuse is nothing short of harassment in my opinion."
"You should hope they get it right! I ordered an area rug from bedbathandbeyond.com, but they shipped an electric griddle instead. I immediately contacted customer service, and they replied promptly that I should use the attached shipping label to return the incorrect item; but there was no attached label. I called and, after a ten-minute wait, spoke to a rep who emailed me a shipping label. It has now been nine days since they received the returned griddle, and I still have not received a refund. I'm sure I will eventually get my money back, but I will never do business with BBB again, nor recommend them to anyone else."
"I recently placed an order online and picked it up the same day in store. Very friendly and quick."
"First of all, what a big mistake to leave my 20% off coupon on one in-store item at home. I went in to the store located in Franklin TN on Cool Springs Blvd to purchase a Cuisinart Panini Maker. I tried to use the mobile text offer to get the discount but get this... the coupon doesn't arrive for 24 hrs! Anyway, they refused to work with me on avoiding the time and expense to return and get the appliance in time for my Mom birthday. Seriously?? I asked for the manager and district manager's names which they obliged. It was a great way of saying Yes, I deserve the Retailers Moron Award. Please allow 24 hours for processing. So, we ordered the Panini Maker from Amazon for just a few dollars more than the 20 OFF net price. (Free shipping by the way). A few things that I hope they consider as I'm going to share my story on various websites and their corporate office. My parents own a cabin rental business and maintain the properties with everything that Bed Bath and Behind the Times sells. My parents are just DYING for a reason to see overpriced brick and mortar Neanderthals who play discount games close their doors. Oh well, I hope 30 bucks was worth it!
"
"Shipping was faster than expected. Wedding present. "
"If you enjoy scraping a cheese grater over your eyes twice a day, order from Bed Bath and Beyond. If you want to walk in oncoming traffic just to be ran over time and time again, order from Bed Bath and Beyond. If you want to feel like you're being strung along in a bad relationship AND you're the one paying all the costs, then, by all means, order something from Bed Bath and Beyond.
I ordered a rocking chair MORE THAN A MONTH AGO for my sister and her husband. They were expecting their first child. The chair came with 2 LEFT LEGS. My brother in law sent an email to a very incompetent employee, Maria Villanue. He spoke with her on the phone, sent her email recapping the conversation, included in his email was a picture and all other information she stated she needed. THEN Maria and some of her counterparts would randomly reach out to us needing the SAME INFORMATION that was in the email. I have emailed Maria twice and, guess what, NO RESPONSE. Here we are more than a month later and we have a THIRD left leg...... BUT NO RIGHT LEG...... Every time I call in I get told "one will be overnighted to you". I'm still waiting.
Save yourself some heartache.... DON'T ORDER FROM BED BATH AND BEYOND. They don't care about their customers. In fact, I've been told they send a gift card when you feel out a survey that is negative. DON'T BOTHER. I wouldn't give your card as a present and I won't spend it. Save it for someone that has plenty of time to deal with this nonsense. Your company should be embarrassed by the lack of effort you put into your customer experience. You see, it's a simple transaction, I give you money for a product, you give me the product. All of it. Quickly. That's how the business world works. Bed Bath and Beyond seems to lack business knowledge and this lack of knowledge, in my experience, comes from leadership. Take my gift card and everyone else that you try to "buy off" and get yourself some leadership classes. Looking on Glassdoor and other avenues, it would seem that people are only half satisfied working for you. Executives come into the stores and don't make eye contact with the associates. In store management treats the employees like children, no room for growth, promotions come from outside the company. It would seem that Bed Bath and Beyond not only has no clue how to treat their customers, but also their employees. Unhappy employees create unhappy customers. I will never have anything to do with this company once I get you guys to pick this chair up. Maybe you can create a better working environment so your customers can enjoy their shopping experience. Start from within.
The only person I'm interested in speaking to at this point is a supervisor, Maria's if that's possible. Any other, don't worry with reaching out. "
"My son and I recently bought an air purifier, inflatable bed and bathroom rugs. We have always bee pleased with their products and service."
"A friend told me about Little Luxury Water cooler. This is the best thing I have ever ordered. Delicious cold filtered water at all times and especially in Florida that is great!! I can highly recommend this product. Thank you for your prompt delivery as well."
"Absolutely the worse on line company I have ever dealt with. I ordered a pillow and they shipped a stained damaged used pillow in a new package. I returned it and waited almost a month before I received a partial refund (after much communicating). They didn't refund my shipping charge even though it was their fault I had to return the item. Their attitude sucks!"