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5/5

2006-07-21

"Once again, a very positive buying experience: They had what I needed in stock, packed it very well, and shipped it that day."

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5/5

2006-07-13

"I've been ordering from them for years now (at least 4, although possibly longer) and I have never had any trouble with them. Their products are always as advertised, and I often get my purchases in the mail the day after I place an order.

Their customer service is very fast and efficient. I have never had to call them, so I can't comment on that, but they reply to email VERY quickly (I even emailed them at 10pm on a weeknight and they wrote me back within 20 minutes).
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
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Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
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Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being trustworthy
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Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2006-05-13

"Excellent pricing, quick shipping and great communications. I wouldn't hesitate to make another purchase here."

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Is trustworthy

Verified
5/5

2005-11-23

"I purchased a vidpro lithium battery for my Panasonic camera from BatteryBarn.com. Price was right, product was delivered in a couple of days, shipping cost was quite reasonable, battery works fine. A good experience all around."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
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Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Delivering products on-time
Overall technical support
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Resolving problems
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Making decisions on their own
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Verified
5/5

2005-07-11

"I'm a repeat customer, bought sony li-ion batteries from them years ago. Picked up 2 cta fp90's and 2 chargers; BHPhotovideo was temporarily out of them.

they shipped out usps which I didn't like, don't think they have tracking. No problem. They got here a day earlier, nicely packed. One of the CTA chargers (which was unopened) was DOA. Took me a while to figure due to bad CTA documentation (called cta and their tech support not know w/o asking someone else what status lights meant).

I called battery barn and they send me out replacement charger same day and included box postpaid to return bad charger. Doesn't get much better than this! previous purchase I'd got li-ion bats off brand that died after 6 mos, they replaced them!

The CTA bats are OK, last 3 hrs in my camcorder
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
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Overall customer service
Customer service being knowledgeable
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Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-05-02

"I looked at a number of websites for a low cost battery for my Kyocera 2325 Cell phone. I also looked at purchaser's ratings of the websites. While Battery Barn's site didn't list my exact phone, the other sites showed me which other Kyocera models used the same battery as mine. Nobody could even come CLOSE to Battery Barn's price. Their shipping charge was also extremely low. My order came in 2 or 3 days. The battery was identical to the original except for brand labeling, and works great. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Web site being easy to use
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Verified
5/5

2005-04-21

"Quick speedy delivery of battery that turned out to be identical to the one supplied by the hardware manufacturer."

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Verified
4/5

2004-10-09

"Good prices, good service.
Non-Norelco replacement for Norelco shaver battery had slightly wider "tabs" than the original, so I had to file one of them down a bit to get them to fit right.
"

Detailed Review Benchmark + -
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Pricing of products and services
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Is trustworthy
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Is committed to quality products and services
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Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2004-09-11

"I think this company deserves the highest possible praise for the best prices (I searched the net very carefully), simple but effective website, excellent service, and speedy delivery.

My purchase was simply a replacement battery for my Panasonic phone, their generic version, which I have already installed and it works perfectly! Shipping was very cheap but fast using standard USPS, and they sent me a nice email that allowed "tracking" of my package. I wish that all net purchases left me feeling this satisfied and will DEFINITELY be shopping with Battery Barn again soon! Highly recommended!!!!!
"

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Verified
5/5

2004-08-16

"Execellent experience. Helpful service to choose the correct battery upgrade for my electric razor.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being easy to reach
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-08-02

"Fastest e-mail order confirmation I have ever experienced. Shipped on-time. No complaints whatsoever."

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Overall quality of the company
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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
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Web site being easy to use
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Verified
5/5

2004-03-24

"Recommended. Ordered replacement battery for cordless phone. Prompt e-mail communication with tracking number. Arrived quickly. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Being trustworthy
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5/5

2003-11-29

"Great prices, fast service. Good people! I would recommend Battery Barn to anyone. They have good product at fair prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-18

"I ordered a battery by phone on Tuesday, Veterans
Day. Since this was a holiday and there was no
mail service, I was told the order would be mailed
the next day. I received the battery on Friday
the 14th. The person I spoke to was very polite
and helpful. There were no hidden charges. I
will definitely order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2003-11-11

"I bought my batteries from battery barn and was very pleased. Service was quick, and the product as superb. A+!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site