"Grew up with the look and smell of real Christmas trees. Parents switched to artificial trees after I grew up and I vowed never to do that. This year, at the age of 76 , I changed my mind. Spent time online looking for products that did not look artificial. Kept going back to the Balsam Hill website and ordered a 9 foot tall Fraser. It arrived on time and I was able to assemble the tree in about 15 minutes. Spent a bit more time spreading the branches to make it look more natural. Finally I put on strings of lights, clear glass ornaments and strings of gold and silver beads we brought home from Mardi Gras last year. The tree is beautiful and everyone thought it was real. "
"Purchased a lighted snowflake for $129 and it worked once when I plugged in to make sure it worked upon receipt. Out away to wait til December to decorate. Went to hang for Christmas and it didn't work. They were rude, completely unsympathetic and did not care or try to help. No refund as I was 4 days past their 30 day policy. Unbelievable! I have never had such poor customer service. $129 and it worked for 2 minutes."
"Just a warning: I got scammed by the Balsam Hill company. I bought a tree on sale for $1600.00 and less than a year later, most of the lights went out. They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock. The new tree lights lasted 1 year again! That time when I called they said “we don’t warranty replacements.” So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again. We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth. For 2 older people, this is very difficult work. Very sad that they do not stand behind their products.#balsamhill"
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"In early January 2023 I place an order for a Balsam Fir Narrow tree with shipment to Canada after careful review of international shipping instructions and guidelines on the Balsam Hill (BH) website. An additional fee was paid to facilitate the international shipment. A few days later, I received a telephone call from the BH sales office indicating the tree was in stock but could not be shipped from the BH warehouse to Canada and that my purchase would be refunded to my credit card. I was advised I could pay additional fees to facilitate an alternative shipment method. The order was cancelled because BH could not delivery to Canada and I received a refund to my CC a few days later. I lost $85 in the currency transfer. IF YOU ARE FROM CANADA BEWARE OF DELIVERY ISSUES****
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"Company does not sell replacement lights for their trees. They also lie. They are telling me that they will send me replacement lights but they are on back order and it’s been three years. When I called to ask they say that it’s coming. For the time being I suggest that I take all the lights off the tree and replace them with lights from Home Depot. This is a pre-lit tree. The entire point of buying a pre-lit tree is so that you don’t have to put lights on every year. This has been a problem since the second year. Entire strands are out. We also have been losing at least 50 individual lights every year. So, the tree is dim. I have tried to buy replacement lights from Home Depot and Amazon. In doing a search for alternative lights, I am finding lots of people who are in the same situation. Avoid the frustration, buy your tree from somewhere else."
"We ordered a tree before black friday to avoid issues with inventory and shipping, when we only received 3 boxes, but 4 were co firmed delivered I started to look into it. It turns out they didn't have the full tree in the warehouse but to collect our money and pretend it was a complete order, they scanned the same box twice thus making that box appear as 2 boxes delivered with the same tracking number. It took a lot of convincing them on the phone that the tree is supposed to be in 4 boxes(why wouthey know that?) And then they said they were shipping out the missing box expedited. So we opened what we had to make sure everything worked and waited for the final box. It never showed up and they never communicated that it was never sent. When I called again they told me it was never sent and was never going to be sent because it was sold out. They told us we had to pack everything back into their original boxes and send them back freight. These are very heavy boxes and anyone with a tree knows it never fits back into its box easily. They also told us they'd process the return after it was shipped out. So a week later, we still have not received a refund which means this company has gladly taken thousands of dollars from us before we ever received our item, then sent an incomplete order with no intention of fulfilling it, lied to us and when I called refused to escalate my call to a supervisor or manager to process my refund. They insist we have to wait for the same warehouse people who scammed us in the first place, to scan in our boxes and ensure they receive them back before we can get our money back. I find this extremely wrong to withhold this much money for a product after everything they have put us through. Any other compound have processed the refund once FedEx confirmed pickup and shipping, many companies refund even before it's officially been shipped. Here we are without a tree, without our money and with the company telling me that if it takes until January for the tree to be scanned, then it will be until January we get our money back. Or whenever. There were no guarantees and no explanations. They had nothing but a script to read from and they did not even have the information for their own return label and the freight pickup they scheduled! "
"I have purchased garlands and wreaths from Balsam Hill. The items are only used indoors to decorate the tops of cabinets and doorways. The items are then stored in their original boxes and kept in the house. This year, several of the garlands had lights out in several sections. I contacted customer service and was told it was probably a bulb or the wiring. Duh. Really? Before discovering this, I purchased a garland, of the same design, to add to the railing. When I discovered the others weren't working I contacted Balsam Hill to ask for an exchange. The new box had not been opened. Well, wouldn't you know it, they can't do anything because it's after thirty days. Ewell, I'm done with the company."
"For this type of premium price you get a poor quality lighting system with no support.
Each year progressively more sections of lights stop working. Support has no solution. Have traced and replaced every single light and fuse with no success.
Only a few years in and right now 60% of my pre lit tree is dark. "
"I purchased a pre lit tree after the 2021 holiday season , when I put it up this year-2022 I find out the lights do not flash. I called customer service and was told they do not have anything taller than 9’ that flashes, my tree is a 10’. When I emailed them i was told there is only a 30 return window!!!! I paid $1200. for a tree that the lights do not flash. I was not told they don’t flash when I purchased it. Not happy at all with Balsam Hill customer service!!"
"Contacted Balsam Hill about a cracked electrical connection. They stated that they didn’t sell the part. However they replaced the complete section of tree. I asked how much that would cost, then they proceeded to tell me they would only replace under warranty and not sell it to me. So if your tree is no longer under warranty, they try to force you to buy a new tree rather than sell you a part. Will never buy another tree or product from them again."
"We have ordered 2 trees, 2 tree toppers, 1 tree skirt, 2 tree collars, garland, wreaths and Christmas stockings. I am sure I am missing a few items. Every order received has been nothing short of exceeding expectations. From the quality to the realistic and tasteful design; we are extremely pleased with the products as well as the quick and helpful customer service. "
"After years of many different Christmas trees, I had enough and thought I would treat myself to a great 9 foot Christmas tree. WOW ---! After assembly the alpine tree and decorating - everyone thought it was real. This tree was an investment, and will be around for a long time. It was simple to assemble, the lights all worked. My only wish was the top of the tree was fuller with more branches. I had to add a stick to the tree topper star to support otherwise it was strong enough. My family and I love the tree, its full of branches, lights and beautiful. You really have to inspect to realize it a artificial tree. Thanks Balsam Hill, I love the tree. "