"Order the $1300 tree on Dec 7, 2019. Received notification the tree was to arrive on Dec 12, then on Dec 13. Didn't arrive. Called Balsam on the 17th, another tree was promised to arrive on the 20th. It didn't. Each time I called the office and received promises to call back with follow up. Called today the 23rd and was asked if I contacted FedEx, yet I never received any FedEx notice about the second tree. He actually did not see any order for a replacement tree. I received many promises of call back and received none. Worst customer service ever seen. Talking to supervisor was worse than the reps. Hopefully I will get my money back, for now 2019 will not have a tree. Thank you Balsam Hill for your poor service and website of lies. "
"Year 1: Great experience. Tree looked great and everything worked fine.
Year 2: Tree still looks great but 1 strand of lights burned out. Most of the bulbs need to be replaced.
Year 3: Tree still looks great but 1/3 of the lights have burned out. Most of the bulbs need to be replaced.
Year 4: Tree still looks great but ALL of the lights have burned out. Have to spend 6+ hours removing lights and installing higher quality lights that will last longer than 1 year.
Called “customer” service and their response was DEPLORABLE! They refused to transfer me to a supervisor (claimed that they didn’t have one), then hung up on me. Called back the next day and the “customer” service rep insinuated that because I purchased the tree on clearance after the holidays, I was not a “valued” customer. Well guess what Balsam Hill, I am proud to be a “never again” customer!
Tip to potential customers: buy a less expensive, but just as realistic looking tree somewhere else, and just replace it every 5 years. Will cost you the same and you will always have the most current lighting technology. "
"If I could give 0 stars I would. Worst customer service I have ever dealt with. We ordered a tree over Black Friday after finally taking my husband into getting a fake tree. We received the tree a week later and it was broken. I called customer service and they could care less. They said they couldn’t just send me a new section of the tree that was broken, but had to send a completely new tree. Fine, however they told me it wouldn’t arrive for another week. What!! Are you kidding me. If you actually care about your company you would have expedited the shipping. Instead every customer service rep had an attitude and refused to even look into expediting the shipping. Well, a week has come and gone and STILL no tree. It hasn’t even shipped yet. The one guy I spoke with assured me it would arrive this past Friday... hmmmm. It is now December 15th and we have no tree. I will never order another thing from this company and definitely will tell anyone thinking of purchasing a tree from them to look elsewhere. I will most likely end up cancelling my order. "
"What a nightmare! Called customer service to figure out why our tree was only 1/3 lit. Obviously it needs bulbs to be replaced. We replaced 100’s last year. It took days, but we persevered because, we’ll, it’s a $2,000 tree. It was determined that the large bulb nearest the outlet have gone bad and they’re out of stock. They can’t take an order because they’re out of stock—what? They would sell me a new string of lights, meaning hours of removing the existing and replacing. Gosh, it would have been so much cheaper to just buy a new Costco tree every couple of years. Please save yourself the aggravation and don’t spend your money at Balsam. They are a joke!"
"I purchased 9 Balsam Hill trees with clear lights back in October 2013, mostly 7 and 9 ft. Sonoma Slim Pencil Trees and a 9' Noble. Beginning with the first year of purchase and every year thereafter, there have been issues with the lights. Whole sections of the trees lights fail to light and none of the troubleshooting tips provided by Balsam Hill will remedy the problem. Each year I cannibalize trees and interchange sections in an attempt to put together fully lit trees. The reliability and functionality of the lights are a SERIOUS AND PREDICTABLE ISSUE. By comparison to the malfunctioning Balsam Hill products, I have strands miniature lights from 25+ years ago and they work reliably to this day, unlike the faulty strings of Balsam Hill lights.
In short, I spent over $2000 for prelit trees, many of which are basically worthless. I could not recommend products sold by this company. "
"I was charged over $700 on my cc and never received anything. Now customer service cannot find my order and will do NOTHING! Stay clear! They cannot even write in understandable English."
"The online ordering process was easy - user friendly! I didn't have to put spaces in the credit card number or my telephone number. The ordering form is easy to follow even for an older adult like me! Everything is self-explanatory. My beautiful outdoor wreath arrived in exactly 1 week and the product is true to its picture on the Balsam Hill website. The sale price was below what it should have been for such a great product. Balsam Hill never disappoints! Thank you!"
"The website claims they ship the same day if you order before noon. After my purchase they sent an email saying it had shipped. When it failed to arrive in a timely manner I contacted them. They falsely claimed it was on its way. On the sixth day after order, it FINALLY made it to FedEx. They don’t stand behind shipping claims so BEWARE your item could take a very, very long time AND they send false emails. "
"We purchased the 7.5 Colorado Mountain Spruce Flip tree, with LED Color + Clear lights. The tree is absolutely beautiful, and the lights are amazing. The authentic realism of the tree is surprising, it even includes color variations along the branches. It truly looks like a natural tree. We were also impressed with the packing of the tree, and the additional items included. They thoughtfully included two sets of "fluffing gloves", which are definitely needed for the fluffing operation. The tree was so thick that I got a few scratches on my hand before I started using the gloves. (Just like a real tree, huh?) I did have to put in a bit more time than I anticipated in fluffing the branches, but after a while I developed some technique with it, and was able to move more quickly. We moved into a new home this year, and the purchase of a new tree was something of a celebration for us. We're very happy with Balsam Hill."
"We bought a Balsam Hill 7.5 Fraser Fir Lighted Tree 3 years ago. Last Year 2018
Christmas most of the lights did not work. We tried fuses replacement, main bulb replacement, nothing worked. We were crunched for time, so we went and bought multiple rolls of lights and strung them on the tree. When we took the tree down, we packed it up in the box. This 2019 Christmas season, today we brought the box in and started puttin it up. More lights did not work from what we experienced last year. We tried fuses and main bulb replacement to no better results.
We called Balsam Hill, spoke to a Customer Service person, no help. She said she would get a Supervisor. Spoke to Supervisor, she was no help.
The First person said our warrantee was out in March of 2019, the Supervisor said our warrantee was out in January 2019. I said To heck with Warrantee, we have a very expensive Balsam Hill 7.5 Fraser Fir Lighted Tree, with very few lights. Help us fix it, or give us some options. The CS Person, and The Supervisor said no dice, they can not do Anything For Us! Absolutely Zero, Nada, 000000!!! This was not acceptable to us. I said to The BH Supervisor, we have a Piece of BH Junk. She said we have a tree, I said no, we bought a tree With Lights! I saw where the average life of a Fake Lighted Tree was 10 Years!
That may be, but not a Very Expensive Balsam Hill Fake 7.5 Fraser Fir Lighted Tree. From The BH Customer Reviews I have read these past hours, there are many, and I emphasize 'Many' BH Fake Tree Customers that are 'Sickened' by the Swindle they have experienced with Balsam Hill. The BH Supervisor had the gall to say she hopes we have a Merry Christmas! This is Typical of an outfit like Balsam Hill.
We are Both Born In The U.S.A., Seniors, Both U.S. Navy Veterans, Working Hard All Of Our Adult Lives, Parents, Grandparents, Christians, Good Honest Patriotic Tax Paying and Voting Americans.
To be disrespected, and scammed, and frauded in this way is so so bad, so so
Hurtful, so so wrong. How do Balsam Hill people(Stockholders, Officers and Employees) sleep, knowing how they are selling bad products and not backing up what they sell. A Warrantee means nothing, a Good Product and Happy Satisfied Customers should mean everything, just not to Balsam Hill!
DO NOt BUY FROM Balsam Hill, spread the word! This from another of many many dissatisfied customers. I wish we had known this sad story before we spent our hard earned money on a Balsam Hill 7.5 Fraser Fir Lighted Tree that after 2 + Years does not Light Up As Sold."
"Our Outdoor Life-Size Ghost Dog from Balsam Hill was the most popular decoration in the neighborhood this year! For weeks before Halloween kids (and dogs) would stop by to see what he had for them in the bowl. On Halloween he took over for us when we got too tired to stay up. He looks ultra realistic and is the perfect size. Plus he's adorable!"
"I just recently received my Vermont White Spruce tree from Balsam Hill and I could not be more thrilled with it! It was so easy to set up and looks fantastic in our space. I would recommend Balsam Hill to anybody!"
"Bought a 6ft tree with lights. Once put together it was easy to see it was a cheaply made plastic tree just like a y other... Looks like it's just come out of a cheap Chinese factory.
I'd throw it in the bin as its embarrassing when anyone comes round our house. It's looks nothing like a Norway spruce that's for sure. Money totally wasted as our old tree of 20 yes is still better quality than this cheap crap. "
"We received our tree December 3, 2019. The fold out bar was damaged causing the tree to lean at about a 60 degree angle. Called customer service, thinking they would send out a new tree asap, and I would return this one. Nope. They had to go through a 'process' that would take weeks. So no Christmas tree for us. And honestly, except for the amount of lights, the tree didn't look any different from a tree I could get at a big box store. Seriously save your money. Worst customer service ever."
"A premium product, commanding premium dollars, should use best technology available. Instead, our color & clear 7.5’ Vermont White Spruce is designed so that one bad bulb incapacitates a very large section. Lights lasted until the warranty was up, 3rd year. Customer Support confirms that it is my responsibility to inspect every bulb and find the problem myself. There are 1600 bulbs on this tree; after spending 9 hours over the course of two days, I give up. I regret ever spending $800 on a Balsam Hill prelit. We were suckered in by the shape of the needles. Do yourself a favor, buy an unlit tree and light it yourself. I have yet more time and heartache to look forward to when I unclip and unstring this tree of its factory lighting. Big box stores are happy to sell me inexpensive lights that stay on if one or two bulbs go out."