"No invoice for the purchase for 4,000 euros. Goods other than those auctioned. Everything is class C and only 50% refund. No delivery of goods and no refund, and I'm only writing about transactions from 1 month ago! No more bstock!!!"
"Estes is one of the most unorganized delivery company I have ever dealt with. They just randomly show up at my warehouse with zero heads up. And you can simply tell the merchandise was not handled with care when compared to the bidding photos. Bstock itself is awesome!! But Estes has got to go, if i could use a different company please let me know how.
Thanks"
“I'm sorry to hear about your experience with Estes. I appreciate your feedback and I will make sure to pass it along to the appropriate team. The shipping carrier used can vary depending on the seller and location of the inventory, but I can certainly try to help you find a solution. Our Buyer Assistance team will reach out to you directly to see if there are any alternative shipping options available for your orders. Thank you for bringing this to our attention.”
"Order some furniture. They send me 20% of the order and gave me less than 10% credit for the missing 80% of the order. I guess that's why they are millionaires and I'm going bankruptcy."
“I'm sorry to hear about your experience with your furniture order. It sounds like there was a discrepancy with the items you received, and I understand how frustrating that must be. I've alerted our Buyer Assistance team so we can investigate this issue further and work to resolve it for you. Your satisfaction is important to us, and we want to make sure we deliver a great experience every time you place an order on B-Stock. ”
"Excellent Services and Responsibility "
“Thank you for taking the time to share your positive experience! We're delighted to hear that you were satisfied with our service. Your feedback is greatly appreciated, and we look forward to your next visit!”
"Maybe my fourth month in resale now and from day one I was nervous about putting my money out on the web/a platform. Every question I had was answered immediately with a simple phone call. I didn't have to wait. I didn't have to talk to a robot. Most of all BStock reps made me feel like they were advocating for me and my business.
Thank You BStock Staff. "
“Thank you so much for your glowing review! We are thrilled to hear that our customer support has made such a positive impact on your experience with us. We are always here to help and support you along your resale journey. Thank you for choosing B-Stock!”
"Received the goods 1 month after payment. Product conditions A/B are all used or missing product."
“I'm sorry to hear about your experience with the shipping time and product quality. We always aim for a smooth and efficient delivery process, so I apologize for the delay you experienced. Regarding the product conditions, we take the quality of our items seriously and will address this with our team to ensure better consistency in the future. Thank you for bringing this to our attention.”
"perfect dealing in this platform."
“Your positive feedback means the world to us! We're thrilled to hear that you had a great experience with us. Thank you for your support, and we can't wait to welcome you back soon!”
"Many sellers moving knockoffs or lowers quality than advertised. Buyer beware
Shipping costs are out of control. "
“Thank you for sharing your experience with B-Stock. This is incredibly valuable as we continually strive to enhance our services and provide the best possible experience for our users. We deeply appreciate your insights, as they offer us valuable perspectives that help us identify areas for improvement and refine our platform. Please know that your input is instrumental in shaping our ongoing efforts to serve you and all our valued customers better.”
"I have 3 Amazon orders that haven’t been delivered. On arrived just one pallet out of two and the status is shipped. I have asked several times by email with no response. "
“I'm sorry to hear about your recent negative experience with purchasing from Amazon through B-Stock. I've alerted our Buyer Assistance Team of this issue and they will reach out to you with an update about your order. ”
"It has been a good experience. If I had any issues with missing merchandise they have been quick to address the issues for a possible outcome."
“We're delighted to hear that you've had a positive experience with us! Ensuring your satisfaction is our top priority, and we're glad we were able to swiftly address any issues you encountered with missing merchandise. Thank you for your kind words and for entrusting us to resolve any concerns you may have had. We look forward to continuing to provide you with exceptional service in the future!”
"Excelente service and fast shipping "
“Thank you for your glowing review! We are so happy we were able to provide you with a 5 star experience and look forward to doing more business with you in the future!”
"My item was ordered but cancelled by seller(Target) I don’t know if I will get my money back or not."
“I'm so sorry to hear about your recent experience. I've alerted our Buyer Assistance Team of this issue, and someone will be reaching out to you shortly to help come to a resolution. ”
"Disputes his scammer and they are a lot scammer sellers on your websites that work to seller counterfeit products"
“Thank you for bringing this to our attention. We sincerely apologize you had this experience on our platform. Maintaining trust between our customers and our platform is our top priority. We are actively working to enhance our monitoring systems to remove untrustworthy sellers more effectively. We value your feedback as it helps us improve. If you encounter any suspicious activity in the future, please report it. Thank you for your vigilance and support in helping us maintain a safe and trustworthy shopping environment”
"Good company and they got the best customer service "
“Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience with us. Your satisfaction is our utmost priority, and we're grateful for your support!”
"GREat service! Great product "
“We're overjoyed to hear about your positive experience! Delivering exceptional service is what we aim for, and we're thrilled to have met your expectations. Thank you for your kind words, and we hope to see you again soon!”
A rep from B-Stock, BstockKB, has responded:
“I'm sorry to hear about the challenges you've experienced with your recent purchase on our platform. I've alerted our Buyer Assistance team of your message so we can investigate the issue with the invoice and the goods received. We strive to provide a positive buying experience and want to assist you in resolving this situation promptly. Thank you for bringing this to our attention.”