"Placed order 10/08/09,
Week 3 - emailed company for order status, product discontinued, would issue refund
Week 4 - no refund, emailed again about refund
Week 5 - still no refund, started case thru PayPal
Week 6 - no response from AxionTech
Week 7 - escalated to claim, PayPal resolved almost immediately

Don't waste your time with AxionTech."

"I order the products on Wednesday 9:30pm. they say will ship the next day and I paid for 2 day FX service to make sure I had Saturday. I received no call or email telling me they did'nt
have the products and was shipping out another location and it did not leave their company till 6:37pm. Friday. All they can say is they won't refund any shipping and their is nothing they can do. Well they could tell the truth if they don't have something in stock. Please think twice before ordering from this company"

"I was a little nervous about ordering from Axiontech because of some of the recent reviews, but after reading through a number of them, most seem to be related to their move and how it affected their online ordering system.

I decided to telephone to confirm that the DVD-burner was in stock. The phone was promptly answered and the gentleman politely answered all of my questions.

So I placed my order late Thursday morning. I instantly received a receipt of my order via e-mail, and then another around 5:30 PM that my item was picked and handed over to UPS.

Granted that I'm in Austin TX and the item shipped from Houston TX, but I received my burner early Friday afternoon (roughly 25 hours from time of order)! BTW, the item was secured in the container with "egg carton" and the box was filled with "packing worms".

It took me 10 minutes to connect the internal drive and I'm burning my first DVD. I'm eager to play with the lightscribe! :)

The price I paid was $1 more than Newegg, but the cost to ship was less AND it's closer to home than CA! I've bookmarked this company and will definitely look to them first for my next purchase."

"Good service!

On a hard to find item, an A4 Tech KL5 keyboard, nearly every one else is out of stock. Amazon has this for $9.99 but want $29.95 to ship to Canada.

Axiontech was asked not to ship until I had confirmed the shipping price. They emailed and phoned! Their shipping was nearly half that of Amazon's supplier,and it is "on the truck" at this moment. No complaints here.

Ron"

"You guys are the best!!!
I made a stupid mistake and bought the wrong hard drive, I called you and you fixed everything, even though it was totally my fault.
I will be doing more business with you! The best place I have ever shoped!
"

"I ordered a refurbished computer from this company, which was referred to me through a co-worker. I was looking for a great deal on a home computer. I didnt want anything fancy so I decided to go with a refurbished computer. I figured it would be ok since we use refurbished at work. The product came quickly. delivered before it was supposed to. I was impressed. As soon as it was delivered, I instantly plug everything up to make sure it was working properly. Well low and behold it didnt do didley squat.... it froze on the bios screen.... after turning the unit off and on multiple times i finally decided to cycle the machine by unplugging. When I plugged it back in, it read a message saying that I had an error at checkpoint[aux].... Im not a technical person, so i have no idea what that meant.... So I call AXIONTECH and speak with a gentleman who rushed me off the phone saying I would be called back within 10 min, by a technical representative who could better assist me. I informed him that I was fuming mad and that I would only give 10 minutes before I was going to call back. Within 10 minutes I was contacted from technical support who put me on hold for what seemed like forever, obviously he had never heard of anything like this before. When he finally did get back on the phone he informed me that I would need to send the unit back, and asked if I would be requesting a replacement order or if i would be needing a refund. I requested a refund. That is when I was informed that I would not be getting my initial cost of shipping refunded, but I would also have to pay the shipping cost to send it back to them. WTF!!! oh by this time I was livid. Why in the world would I be charged to send something back to a company that sent me a defective product in the first place. Its not like I am returning the product because I changed my mind or I didnt like it. The machine didnt even work. It wouldnt go past the bios screen.... not to mention the condition that it arrived. It smelled like it was sitting in a house filled with cats and cigarettes. Online in the product description, it read like new, which was obviously another lie. This is the worst company to deal with. I was not expecting a brand new computer. I was not expecting something that had never been used before. What I was expecting was a computer that once it was taken out of the package and set up correctly to work correctly. And now that I have to send this piece of crap back, I expect not to have to pay for it again. I mean if I wanted to waste $36.80 (cost of shipping to and from) I would have went somewhere else with my money...
I will never use this company again.... I will never refer anyone I know to use this company.... If you are reading this first.... please weigh out all of your options first or you could end up spending double"

"Great hardware resource, in a time of despair, I turned to Axiontech!

I got my work done, I'm happy, customer's happy, that's great."

"Website worked well, ordering was straightforward, and shipping price was lower than a competitors. Order was placed in the morning before 10AM and was shipped that day."

"These guys are great! They went extra mile to help me on my order. I placed order on the 7th and accidentally ordered a desktop memory instead of laptop memory. To my disbelief, when I called customer service he told me that the package has been packed. He then told me that he will check in the warehouse directly and call me back shortly. In a few minutes, guess what! He called me back and told me that he was able to put the order on hold. He then helped me to choose the right memory for my laptop. This is what customer services all about. I was reluctant at first to order from Axiontech since I have not heard about this company. After this great first service, I will definitely order from them again and will refer to my friends."

"HORRIBLE company. They let me lay down a good chunk of money on a motherboard they said was in stock, then emailed back a few days later to play the old bait and switch "we are out of stock on that one but can give you another one at a good price" GARBAGE. I need the board, and am now waiting for TWO MORE WEEKS before they get it back in. There is no excuse for showing something in stock and taking someone's money THEN telling them it isn't in stock. Awful company, do not use them, do not give them your money."

"Absolutely Great Service! Ordered on 5th and paid for overnight shipping. Arrived accordingly. I am not sure why negative reviews on this company. They called me on the 5th to verify my order and they emailed to me later that night my tracking #. This is definitely my preferred store for my computer parts."

"Fast shipping and superb service. Customer service called me to verify my order since I have different billing and shipping addresses. I appreciate their efforts on verifying my order.
thanks Axion."

"Unlike other reviews, I had absolutely no problems with my order. I purchased a PWM case fan on October 9th at about 3PM, it was shipped within a few hours, and I received it within 5 business days. I didn't get an email with a tracking number, but when I logged into their site they showed a very detailed invoice with up-to-date information. Thanks Axiontech!"

"I had ordered from AxionTech.com in the past, over a year ago. I had a decent experience, so when they showed that they had a Gyration Air Mouse in stock when no one else did, I didn't hesitate to order it.

That was a mistake. I ordered the Air Mouse on a Monday morning, before their retail store was open. I received an order confirmation email, and then nothing. On Thursday I logged into their website and the order status was flagged as "Waiting for mgr approval". At this point, I was more than a little disappointed as their site states orders, "ship the next business day". Does it REALLY take four business days for a manager to approve an order? I don't think so.

I was going to email them, but after reading a number of reviews on this site stating they don't ever reply to emails I decided to call them instead. Luckily I had gone to their website before calling, as they have a notice on their front page stating their phone system is down and to call a number that isn't referenced anywhere else on their site.

Phone was answered promptly and I was informed that the item was not in stock when I ordered it (site said it was) but that it would be in today and would ship up as soon as it came in. I asked them to ship it via overnight shipping since their site stated the item was in stock when it wasn't. They informed me that I would have to pay for that. I asked them to cancel my order, the representative said, "your order is cancelled now" and then hung up on me.

This was easily one of the worst experiences I have had with an online retailer. Horrible communication and rude customer support. I will never shop here again, and highly advise anyone thinking about it to shop elsewhere and save yourself a headache.
"

"Although the seller guaranteed a shipment in 24 hours for the item in their website, the item did not ship for 3 days. I have send 3 emails to their support but nobody returned. Finally I call the seller and they told me that the item is out of stock and they will refund. It has been three days more and I still did not get my refund.
Definitely not recommended."