"The folk at Austin Bazaar are really the BEST. They go the extra mile which is very unusual today. I has a small glitch with a purchase I made and these folks really bent over backwards to make things right. You can't go wrong here."
"I am beyond pleased with the customer service. They jumped through hoops to help me out and make sure I was satisfied with my purchase.
You'll have a great purchase experience with this company.
I highly recommend them."
"We purchased a new Ukulele from Austin Bazaar and were exceptionally pleased with service, quality and price!"
"Received my new ukulele in tip top condition and its beautiful! Can't wait to show it off to my uke friends during jam session. "
"I just bought a nice guitar from Austin Bazaar and I did not pay a lot but it is a great guitar. I had a little problem with the strings, and when I mentioned the problem I was told that a new set of strings would be sent right out to me. I can't ask for better service than that. Thank you for a really nice looking guitar and a nice playing guitar and for GREAT service. I highly recommend this store to EVERYONE."
"Superb customer service. They stand by their products and do right if there is a wrong!!"
"I just recently purchased a Makala Soprano Ukulele from Austin Bazaar in a very gorgeous "surf green". The next day, I received an email that stated that they were currently out of that type of color, but would be glad to hold my order until they got a new shipment and were extremely apologetic and willing to help as much as they could. I was disappointed, as I'm sure anyone would be who is excited for a new purchase, so I asked if there were any other colors. Within an hour they responded with all of the different options and when I made my selection they promptly replied that it would be sent over first thing the next morning in white instead of green. Now I am anxiously awaiting the arrival of my Uke and am so appreciative of how approachable and sincere the workers are at Austin Bazaar (the woman who helped me is named Amanda, what a sweetheart). Not only was this situation a mark of speedy, efficient service, but also the mark of a truly compassionate company. Cheers to you, Austin Bazaar!"
"Bought my son a Fender Squire Mini Strat package and had a great experience with Austin Bazaar. Everything about the package was great but the stand arrived broken. I sent an email and very quickly had a reply stating they would be shipping a new one out. Excellent customer service!! "
"When I decided to purchase a Little Martin acoustic guitar for my Grandson’s birthday, the search led me to Austin Bazaar. They had the guitar I wanted for an excellent price. Amanda provided superior customer service all the way through the transaction and delivery. My Grandson will be very happy and Austin Bazaar has gained a new customer. I will be back for more purchases in the future. "
"Highly recommend. Product is great, just as described, and a terrific product for the price-point (I don't know anything about guitars, but I consulted people who do!). Moreover, I had contact with them through the online transaction, and they were fast, polite, and super-helpful. I'd absolutely go to them again."
"This company's customer service is outstanding. They did not hesitate to send a new product right out when I reported a defect in the guitar I purchased. The replacement guitar is perfect. I am a guitar teacher who has rental guitars. I will buy my rentals from this company again."
"I ordered a lovely piano bench from this store to substitute for the ugly vanity benches I was finding online. It is very well made and a real bargain in comparison. The staff were very nice in answering my questions, too. "
"We had a great experience shopping from this company. All the questions were answered promptly and the sustain pedal for Yamaha keyboard was great. Definitely coming back for more stuff. A++"
"First, the price for the bundle of incredible products I purchased was unbeatable.
Second, although there was a bit of an order mix-up, the customer service to figure it out was not only professional but also pleasant.
Last, but not least, I'll always remember Austin Bazaar when it comes to finding solid quality and reasonably priced audio equipment!"
"Purchased a Ukulele which went out of tune. Received an RMA # and shipped instrument back at customer's cost. Packed box well. Policy of "WITH ORIGINAL PACKAGING. No questions asked! No restocking fees!" places emphasis on the ACTUAL SHIPPING box, whether or not the SHIPPING box is just a generic piece of cardboard or not. This is also vague because does it also explicitly mean each piece of tape, cellophane, or packing peanut needs to be returned? In any case, cost 20% of price of instrument + shipping back = $32 of Ukulele air. If one orders from them, save the box and every single piece of packing material or risk the 20% restocking fee, no questions asked.
UPDATE: Austin Bazaar re-examined my issue and refunded me the difference upon review. They sent me an email explaining the policy. Very fair, and they MADE it RIGHT."