"I ordered the incorrect size for a floor rug and advised AURugs immediately and they arranged a refund without any problems and I had the refund within 2 days.
Excellent people to deal with.
I have ordered a carpet runner today also."
"I've now bought two rugs from them, my first is still in good condition after four years. I like that each design can be bought in a large range of sizes, and the shipping is quite fast for overseas."
"The RugsAu website was easy to navigate, with heaps of photos. The checkout process was quick and easy too. My rug arrived within a few days, which was surprising at such a busy time of year. The only downside was that the colours weren't exactly as expected. But it is still OK."
"Ordered on a Saturday and it was dispatched the next day. Very impressive fast shipping of product. "
"I keep forgetting AU rugs is an overseas company but their deliver is faster than many locally based franchises. The have a huge range and good prices, plus they keep you up to date on when things are being delivered.
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"Excellent customer service "
"We have bought a few rug from AuRugs and have been more than satisfied with the quality and service. But this machine washable rug is next level cool, it look just as great as the other rugs but the bonus is, it will be easier to keep clean an fresh especially for families with fur babies and kid.
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"When you live on the Gold Coast Queensland in Australia and order a rug from the other side of the world, you wonder if the images and description of what you plan to purchase are genuine and accurate. We purchased a "Finsbury Rug" which was 9ftx12ft with a 1/2" pile. The rug was delivered free of charge by FedEx and arrived perfectly wrapped and in excellent condition. We were delighted with our purchase and it looks just great on our floor. Based on our purchase experience with AUrugs we believe we got great value for money and a quality product. Free delivery was a bonus for us."
"Rugs arrived quickly and I am happy with colour quality and the price was very fair I have bought from AU rugs several times now"
"Ordered rug from this website thinking it was from Australia but rug was shipped from the USA. Happy with rug but disappointed it wasn't from Australia, took longer than I expected."
"Fabulous to see how different rugs will look in your space and to choose the right size for your area. Awesome range of rugs to choose from. Excited to receive it next week "
"While I was surprised to see the rug had shipped from the USA it arrived relatively quickly.Rug was as described.Happy with purchase."
"So amazing to see my mat in my own house. What a great service."
"I enjoyed going through the pages on your website looking at all the beautiful rugs you have for sale. I narrowed my choices down to 10 and then invited my husband to take a look, then we chose together. We are replacing one we purchased from you four years ago. It has been fabulous, but we just wanted a change of colour. "
"I was hesitant to buy from this website given some bad reviews online. I was pleasantly surprised with the quality of the rug I bought and how quickly it was shipped. If you are after an expensive, natural fibre/wool this store may not be for you. The rug I bought is as pictured on line and soft on foot with synthetic fibres. I was looking for something with a bit of colour that was affordable to add some colour to our spare bedroom and was very pleased with the purchase. If you are looking for a budget friendly rug option for the price, I would recommend using this site. "