"Excellent service. Super fast shipping. I would recommend this etailer for any serious audio equipment purchase."
"A terrible experience! I ordered a pair of speakers and they sent me a box that was opened before (one could clearly see the original tape cut and a second piece of tape applied on top of that). I called and asked for a replacement. They said they'll have to charge my card again until they receive back the original package and I agreed. This evening, Fedex delivered another box in the same state as the first one. I see no reason why Energy would cut the tape after they seal the boxes and then reseal them, so I have to assume these are open-box products sold as new. When I placed the order for the replacement, I also ordered a $1000 amplifier. Huge mistake! The box came in the same state, with two layers of tape, of which the first one was cut, despite the fact that I begged the person on the phone to make sure the item is factory fresh (this is an 80lbs item and it's certainly not a pleasure to ship it back). The amplifier's box also had a huge whole on one side (about 15 inches), but that's probably the Fedex's fault."
"A buddy put me on this etailer and I'm glad he did. I purchased a full set of Athena 7.1 surround speakers from them at a cost of 1/2 off most other stores. Prior to shipping my order Audio Advisor sent me an email asking me to have my alternate shipping address on record with my Visa Co., something no other etailer has ever concerned themselves with. They were looking out for my best interest and I'm glad they care. My order arrived very quick and in excellent shape. I'd recommend this store for your next audio needs. "
"called up to order over phone (BA center channel speaker) fast friendly service,would order from them again"
"I purchased a pair of Grados SR-80 headphones from Audio Advisor. The price was the lowest I could find from a reliable site and the shipping was free. Item arrived a few days later packaged nicely. The only thing that bothered me was not getting a tracking number for my package. However, I would do business with them again. "
"Ordered a pair of Athena speakers over the phone on Thursday morning. Items were shipped SAME day and got tracking numbers in the afternoon. Wow.
Really really fast. They have the lowest price for the speakers I want (AS-f2). Also free shipping to boot."
"I've purchased from Audio Advisor several times over the past few years. On each occasion, I received a very fine product and great service. In fact, when my daughter wanted to get her boyfriend new headphones for his Christmas present, AA was the first place I looked. I'd never knowingly shop at a store with an iffy reputation. The stakes are too high. AA offers dependability, fair prices, a good product line, and great service. "
"These guys are great. Their product is first rate, they get stuff to you very quickly, and are fair. Prices are outta sight!"
"Ordered a pair of Grado SR-80 on last sunday, after waiting for a week and the order still shown up as pending, emailed them twice, call them once but no response and cancell the order today.
They are pretty quick at charging my credit card thought.
"
"Fast and as expected. Ordered Grado SR-80s, recieved them 2 business days later."
"This is a very good business. The people manning the phones are really helpful and will work with you to answer questions and resolve any issues.
I had purchsed a *demo* pair of Grado SR-125 headphones from them a week ago. After a couple of days of use, there was a defect that showed up. When I called them about this, they were incredibly quick to send out a replacement wiht pre-paid shipping.
Overall, great service. I would shop with them again."
"I ordered Turbine RCA Y-Adapters from AA. I got an immediate reply to my email that my purchase was OK. Then nothing happened and when I checked my account it showed that my order had been cancelled. I sent an inquiry, no reply, I sent another inquiry, no reply. I guess they are not interested in me as a paying customer."
"Good experience with this company Found good price on SENNHEISER HD555 headphones. Received order confirmation and product shipped the same day. No BS...which is the way I like it. Will shop here again."
"Have purchased from them many times, not the cheapest but the best."
"The other comments posted below are accurate for me also. These people are friendly, and easy to get on the phone. There is a thirty day refund and return policy. The website has photographs of their employees (how many online retailers have this). My order was billed, shipped, and arrived exactly as it should have and on time.
I've bought online before and strongly recommend this retailer. There are a few reputable and trustworthy retailers out there, and I think AA is one them."