"Charged me a 10% restocking fee on a damaged speaker (internal circuit board loose inside speaker) after I had called to alert my return and that it would be past the 30 days due to traveling (was 35 days) if I couldn't fix it."

"This is an excellent place to order speakers from. Both times I have ordered pairs of speakers using ground shipping, and they have arrived in 2 days!

My order was placed on the night of the 4th and they arrived on my doorstep the 6th. Most places wouldn't have even shipped it by then, so this is impressive.

The prices are great, the service is quick, definitely a top notch store."

"I ordered a Grado adapter cable that none of my local stores carried. I was sent an order confirmation right after placing my order on Sunday, and received a shipping confirmation email with tracking number on Monday. My order was at my door on Thursday.

It was packaged well. The cable was sealed in a heavy plastic Grado pouch, and that was placed in a cardboard box with my packing slip and a great store catalog. I wouldn't hesitate to order again."

"I have ordered from AudioAdvisor.com on 2 dates now without any issue. My first order was through them directly consisting of a 7.0 speaker setup, and all boxes arrived on time without issue. My second order was placed through Amazon.com since it saved on shipping vs. direct checkout. When the speakers arrived one of them had a damaged grill, but the speaker itself was unharmed. I sent a single e-mail to customer service and was told they would ship me a new one. Today it showed up at my door without any pestering. Never had a more painless experience getting a replacement part than that! I would definitely order again."

"I ordered a speaker from these people on May 17, 2008. On May 18, 2008 I received an e-mail asking me to confirm what I had ordered was really what I wanted. Duh! I was told it would ship that day May 18, 2008. After I had received nothing from Audio Advisor, Inc for 10 days I called them on May 28, 2008. I was told that my salesperson was to busy to talk to me, but that the item had not yet been shipped. On May 28, 2008 I cancelled the order. On May 30th I received an e-mail saying my order had been cancelled due to BAD CREDIT!! That ia a pure lie!
DO NOT PURCHASE ANYTHING FROM THESE IDIOTS.
THEY WILL TRY TO RUIN YOUR GOOD CREDIT.

Incidently I made the purchase for $50 cheaper elsewhere. "

"Unbelievable customer service!

Placed an order for some items that turned out to be back ordered. They not only met my expectations in offering me a substitute, but far exceeded it. Not only that, the new items were shipped out within an hour of them fixing my order. Also, the demo item I ordered was in the same condition as a brand new version of the same item.

Would definitely purchase from them again in the future, and a big thank you to Corey Kapteyn for taking care of my order."

"Recently made my first purchase from Audio Advisor. Called on a Sunday and spoke with a salesman, he was very helpfull and polite.

Item shipped Monday, and arrived Tuesday morning, double boxed as promised. Would not hesitate to purchase from them again."

"Audio advisor -Worst company I have ever dealt with. I ordered ipod cables and 6 weeks later I still haven’t received them. Order confirmation email said in stock and will be delivered within 1-2 business days. I called them at least 5 times now. I called again today and was told that was shipped, by I haven’t received confirmation email. Worst customer service I have ever experienced. After my complaint that I’m waiting for cables in stock 6 weeks now, they lied to me that it has been only 3 weeks (for cables in stock?). At the moment I was looking at confirmation email received from them on Dec 3rd. After they hung up without good buy I called back to talk to customer service manager. I was very shocked to find out that she was the one to hung up. One my question who can I complaint to in regards to poor customer service, she said write letter to audio advisor. My comment was and you are going to receive letter and throw to garbage, she just laughed. I'm very happy that I ordered just cables for $50. I will never order again anything from Audio advisor."

"I bought the Marantz CD5001 cd player from them and it arrived to my home in good condition. The salesperson had more knowledge on the items they sell than other authorized online stores salespeople. I had a very good experiance from shopping with them and likely I might buy more items from the in the future."

"Not a great experience. Item was reasonably priced but Amazon had it in stock a bit cheaper. Turns out I had to wait 3 weeks to finally get it because it was back ordered. With the exception of one person, I found them somewhat unpleasant and curt about questions when contacted. I would have thought a high end audio company would be a bit more friendly and accomodating. Also never told me when it shipped via email and did not keep me up to date (tracking numbers, receipt for charge etc). Finally website "order info" had me charged an extra $1000 which they fixed after I caught the error. While the product delivered was as advertised, not a company I will shop at again."

"Purchased 2 sets of Boston Acoustics Home theater speakers. 1 was on back order, very prompt shipping great communication and excellent company to work with. Will def. buy from again"

"Good experience.

Had to update my account information to ship to an alternate address, both email and phone contact was professional and handled well.

Will use AA in the future."

"Initially the sales advisors seem not to have enough expertise under their belt. Makes you seem like you're dealing with a small operation. Patience in allowing the customer to absorb the little information provided to try and make a decision, needs some working on. They'd rather you call back instead of allowing you to process information provided and/or submit a new question. Seems like they want to just take an order and move onto the next. All items came o.k. but expected them not to ship in manufacter's boxes. Really should been shipped box-in-a-box like Crutchfield and others do. Very expensive items can be targeted this way to disappear. If I were shipper, I wouldn't chance it. "

"As is my usual experience with Audio Advisor, the item (Harmony Remote 880) was advertised at an excellent price, was in stock and shipped out within 24 hours and received two days later."

"Purchased some Vibrapods. Package arrived quickly and well packaged. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!"