"I wanted to order a framed print for a Christmas present. Art.com had the print I was after so I proceeded to order. It was November, but at checkout the print was showing a delivery date of December 21st. A little concerned that this was close to Christmas I had a chat with one of art.com's agents regarding the delivery date and they assured me that a delivery date of the 21st would be met.
Today, December 22nd, one day after the print was due, I receive an email stating that the print 'will be delivered a bit late'. I spoke to another art.com agent today who stated the item is not in stock and has been "re-ordered". Re-ordered? What happened to the original order, and if something did happen why not notify my then rather than leave it until after the due date. This just does not add up.
Checking the website again, the print is showing as in stock with a delivery date of Jan 9th. I asked the agent if this date was accurate (twice), but was given the following brush off
"I am extremely sorry, The holiday time we are not guaranteed the date you are receive the package. "
So despite being assured I would received my order on time (it's not unreasonable to expect given it was ordered 4 weeks prior to due date), and the art.com website still showing stock they cannot tell me when I should expect delivery.
It's clear now they had no stock in the first place and list items as available/for sale on their website regardless of whether they hold stock or not."
"Didn’t receive the expected price and was extremely disappointed to see plastic over the art instead of glass. I don’t recommend this company "
"Got double billed and received double. The quality was not great so I won't do this again."
"They delivered it right on time and the big box, that my picture was in, was packaged very well and the picture didn't have scratches on it at all!"
"I ordered a print and it came in and was beautiful. I've very pleased. "
"Painting was damaged when it arrived. Now waiting for replacement or refund"
"Have shopped and purchased with art.com more than 10 years... always good."
"Item just as described...Great Quality...Quick shipping"
"Great service and beautiful workmanship. Love their work..."
"We now have four pieces of art from Art.com - all great quality and beautiful to look at!!!"
"Got exactly what I asked for, beautifully done!"
"Really easy getting something to hang over my fireplace!"
"The good news is this is a good company. They would be great, if the product arrived in good condition the first time. The frame was made too small and as a result the print and frame were bowed. The good news isArt.com replaced the first one promptly. So almost a 5 star experience."
"I ordered a giclee print framed and matted and received it very quickly. Unfortunately, the print was so dark you couldn't make out what the picture was of. The framing and matting was beautiful so I was very disappointed that the print was so dark. I called Art.com and they were very nice and said I would get a total refund if I chose to return it. I decided to keep it and hung it in the spot I ordered it for and, this sounds a bit crazy, but the print is gradually lightening! I'm hoping it continues to lighten until it looks like it should."
"Ordering was very easy over the phone. The picture arrived as promised exactly as ordered. It even arrived a few days early. Great job on Framing and the picture itself is perfect."