"I LOVE Aries Print. I own an ad agency and we send every job to them they can handle. GREAT to work with and they continually over deliver. I've never been disappointed. Brian in customer service has always bent over backwards to make me happy. They've earned my business a thousand times over. "

"http://www.youtube.com/watch?v=2Q3CliU3xxQ

You also will have your opportunity to defend your (unaccredited) A+ Rating with the BBB regarding this issue.
_________

You do bad business
and you call your clients liars trying to cover up for it.

You should be ashamed of yourself.

**This should be my final post. In defense of my honor, I have scanned their printed brochure and placed it on top of their provided digital proof. Anyone who knows how to use the zoom function can clearly see where they said they would fold it, and where they folded it, and whether it is 1/8 inch or 1/32 inch.
https://www.upperkirbyacupuncture.com/files/scannedBrochureVsProof.pdf

I imagine they will claim some Photoshop tomfoolery, but I think the truth is pretty obvious.

Thank you dear reader, for your attention. ***

In summary of what is below the break:
After having been accused of being dishonest, and challenged to return the incorrectly folded printed pieces, at my expense, Aries Print did not have to hold their breath long. I shipped the two print jobs the day following their challenge. Now that Aries Print can see clearly that the two jobs are folded identically - which is to say, both folded incorrectly, they are claiming that their digital proof of the job had been "purged," so there is no way they can know if it is folded correctly or not. Luckily, I had a copy of the digital file they provided me for proofing, which I returned to them. Sadly, they would not acknowledge the file - my guess is because it would prove them at fault. They offered me, in a "show of good faith" a refund for my original purchase price, but not for my $30 shipping cost, or they would ship the wrongly folded pieces back to me (and I'm still out $30). They claim it is because I waited three weeks (24 days) to call them and complain about the faulty job - calling me a liar when I say that UPS delivered it incorrectly and begrudging me for having priorities other than my business with them which kept me from contacting them the second the incorrect job was in my hand.

Instead of accepting the "settlement offer," which I find to be an insult, as it should be clear to anyone viewing the printed piece that they are not done properly, I simply kept asking Aries Print to admit that they were at fault. As I was ignoring their offer, they ignored my question and finally said they would ship the incorrect job back to me.

So now I have a poorly produced brochure which cost me 30% more than was quoted from a company that does not stand by the quality of its work, calls its customers liars, and likely is guilty of lying, themselves, to cover up their error.

I am simply floored by the level of ... I don't even want to call it customer "service."

I cannot strongly enough recommend ANY OTHER COMPANY.

**********************

The job is 1/8 inch off. I could deal with a 1/32 variance. Though I'm not sure how they know it is 1/32 off when they don't have the digital proof which shows where the correct fold should be.

And I really don't know why they continue to imply that I'm trying to run some kind of scam on them or rip them off. All I ever wanted was my job printed and folded properly. I told them the shipment would be light a couple or a few dozen - I was considering it like a "loaner car."

***************

It boils down to this. You don't stand by your product and you call your customers liars. If I were trying to scam you, I would have stopped when I had the extra 1000 brochures in my hand. I certainly wouldn't have spent 30 bucks at the chance to have 1000 fewer shipped back to me unless I was pretty dissatisfied with the job. I had all my prepress spec'd out because I used to work in prepress. I know what tolerances are. 1/8 inch off is not within tolerances.

***************

Initially, I was very excited about this company. Great prices, decent turnaround/ delivery times. Print quality was as expected. Unfortunately, it was folded incorrectly, which threw off the design. My initial customer service experience was very positive, as well, because they admitted fault and reprinted the job for me. Then it turned ugly. The reprinted job was folded incorrectly again. Due to UPS error and some personal circumstances, I was not able to contact Aries Print for about 3 weeks after it was recorded as delivered. Aries Print said that I violated terms of service by not contacting them within 3 days, said I needed to pay for shipping for both boxes of brochures before they would reprint again, and further, they would disable my account because I had violated TOS and I was a risky customer - "what was to keep [me] from returning orders in the future?" Well, how about printing a job correctly and standing by it and not giving customers flack for expecting jobs to be done correctly? That would go a long way. How about treating customers with respect and not reprimanding them for having circumstances preventing them from following TOS to the letter. Seriously, the rep I spoke with on the phone got me so angry, I cursed at him - something I had previously never done to any business associate. But I don't feel bad about it. My advice to anyone reading this... get your printing done locally.


Edit after their reply:
Wow. Just wow. Yes. I got irate that I would have to pay for shipping for their error. Yes. I said "Come on man, I'm busy" (now further irritated because such a question was really none of their business) and they never really asked for an explanation of where the missing shipment was. It was delivered to the office next door. UPS said it was delivered at the office front desk (mine doesn't have one) and signed by someone I didn't know. It occurred to me that the office next door had a desk, and sure enough, they had it. He lies when saying that I didn't want to back my claim because I asked him for the physical mailing address where I would return them and he even verified my email so he could send it to me.
I don't just "claim" to operate Upper Kirby Acupuncture, you can Google that. And I was living in League City when I started the order process. This is verifiable, too.
It was when he told me they were disabling my account that I really lost it. I didn't use the word "fraud," but accused them of not standing by their work. And yes, I used profanity. When I couldn't stand talking to them anymore and didn't want anymore dealings with them I said (verbatim) "You know what? Go f*** yourself. I'm keeping your f***ing brochures and f*** you." Then I hung up.

He accuses me of being dishonest. But I am posting this to Facebook, where those who know me will have no doubts; and where my use language will upset some of my family. You see, I stand by my actions, even if they might be deemed "in the wrong" by the people I care about most.

And further, if I were a scammer, why would I make this public now after my alleged scam had fallen through? Idiots.



Final edit after their 2nd reply:
I love how they make assumptions of how I run my business and how acupuncture works. (read: sarcasm) But yes, I do tend to give people the benefit of doubt, which is why I was simply expecting the order to be on the way for the first couple of weeks. I don't have a relationship with the office next door to mine, which is a massage school with revolving interns manning the front desk, so even in hindsight, I can have no expectations that they would bring the box over. And one typically expects UPS to be able to read numbers on doors, so why would I even think it would be next door.

After I'd calmed down and thought about it, I realize that I was out of place by asking them to pay the initial shipping charges, but not so out of place as they are by accusing me of attempting fraud, which is what set me off.

I have now given this way too much energy, and feel regret because I was actually looking forward to a long relationship with this company. I hope your experience is better than mine."