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Verified
5/5

2004-06-19

"Large selection of harddrives with every spec one could ask for. Fast free delivery.Safely packed."

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Ability to determine if a product was in-stock real time
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Overall technical support
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Verified
5/5

2004-06-08

"I bought EZPO, to move data from old HDD to new HDD in my laptop. Fast helpful email response to initial product inquiry. Product worked perfectly. I would buy from this company again."

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Verified
5/5

2004-06-05

"Purchased an EZ-UP-UNIVERSAL hard drive kit to replace an existing laptop drive. Customer service was excellent, and the drive upgrade worked flawlessly."

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-05-26

"They processed the order quickly, however delivery time was 1 week. That would be fine, except I had to pay $18 for "express" shipping.
Also, relatively quick replies on email. Their phone number does not work!!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

gtw
Verified
5/5

2004-05-12

"Fast, accurate service. E-mailed a question concerning my laptop, and received an almost instant response. Placed order Monday morning; shipment arrived next morning. The products worked exactly as expected. Upgrading my puny 6gb Toshiba laptop harddrive to a 40gb drive with EZ-UP took less than 3 hours - everything worked perfectly. Only problem - a bit confusing deciding which product to order (generic or Toshiba specific.) Otherwise, it's great to have a US company that seems to take pride in efficient, customer oriented service. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-05-12

"I have dealt with Appricorn before, and these folks are GREAT! I ordered an item that was supposed to be shipped 2-day, but got mixed in with a Ground shipment. I called and spoke with Kurt about it, and he immediately looked into the matter. He called me back a few hours later (a rare occurrence these days) to tell me that he had contacted the shipping department, and they found my package and it would now be shipped overnight (at their expense) so I could have it on schedule.

It’s nice to deal with a company that knows the meaning of Customer Service. I highly recommend them.
"

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Verified
5/5

2004-04-06

"Absolute pleasure to deal with! And Kurt Markley
is class act! After seeing several errors I made upon ordering, he contacted me and realizing I needed my order asap he then overnited it to me! Now thats service!
"

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Overall quality of the company
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Value the company offers
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Is consumer focused
N/A
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-13

"Their 60 Gig hard drive and EZ transfer kit worked beautifully with my Dell Inspiron 8100"

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Verified
5/5

2004-02-28

"Great online response and communication. Shipped product next day after I purchased at night. Follow up call to clarify before shipping or charging my card. Great company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-24

"I purchased Apricorn's EZGIG Data transfer kit for Compaq to upgrade my notebook hard drive. The kit was really easy to use and upgrade was a snap. With few clicks I was done tranferring the data to the new harddrive. I'm very satisfied with the product. The service was exceptional and will buy from the seller in future."

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Verified
5/5

2004-02-22

"purchased an ez bus dt drive and usb 2.0 pcmcia card"

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5/5

2004-02-03

"Purchased an EZ-Gig 40GB kit to replace a dying HD. Needed to get it done quickly since the user was about to travel for a week and couldn't be without the PC. The kit arrived next business morning, as promised, and worked *exactly* as advertised (a rarity). The drive was cloned and replaced in 2 hours, and we're happy campers. "

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Pricing of products and services
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Verified
5/5

2004-01-22

"i ordered a microdrive from kurt markley in december and through an honest mistake two identical items were shipped and i was billed twice. kurt promptly provided me with their fedex account number to arrange for the return shipping at their expense. although the credit took a little longer than i expected to show up on my statement, kurt was very apologetic and generous while resolving this error. i would definitely order from apricorn again. i highly recommend them not only for their good prices on microdrives but for their oustanding, personal commitment to customer service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-31

"This was my third direct order from Apricorn over the past couple of years. I have appreciated their responsiveness, courtesy, pricing, and service. Indeed, I was so pleased with this particular order that I have just placed another order for another unit of the same product!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-23

"Best pricing, easiest website (with helpful info on compatibilty) I ordered a part in the thick of the holiday rush and received it ON TIME! What a great experience...I will start with Apricorn next time I need to search for hardware online."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process