"I originally gave this company 4 stars instead of 5 stars because their customer service is unable to solve any issue without at least a 24 to 48 hour delay while the issue is "processed" by Management. Meanwhile the customer is on the hook for the product with no idea what might happen for at least 24 to 48 hours. This is not correct. Customer service should be able to immediately resolve a problem as explained to Latoya. Plus the issue Latoya said she solved, which was a wrong delivery address was not solved correctly, leaving the wrong street name in the right town. This was a prize incentivized star rating at 4 stars, but Latoya denied me the prize saying I lied. I now have to finish solving the problem with the delivery company tha Latoya told me was changed, so who lied? I will never buy from this company again given the way that they treat their customers after purchase. Who provides an incentive for reviews, and then denies the incentive claiming false information if they don't like the review? Shame! "

"Was easy to order, Great price, Plenty of selection and unbelievable fast on time delivery"

"Judy F was very helpful with answering my questions. "

"We received our order and it looked ok from the front and side. Delivery guys dented the fridge on the opposite side and hid it from my view. Pulled the fridge out to hook it up and it has a giant dent down the side. I emailed your team and still have no response."

"Took the day off from work for this refrigerator delivery, doorman called said that the delivery people were here and that they went out to get the refrigerator. Was excited so after 5 mins a different door man called me (there was a shift change) and said that to come downstairs because there was a dent on the refrigerator. It was a big dent on the side front it would have been visible. I declined the delivery and called customer service. They told me that they will send me a replacement but it will be in 2-3 weeks!!. this is just ridiculous. Online states that I can have the delivery in 2 days. I told the customer service rep and she said that no not in stock. I tried a similar product same answer even though online says I'll have it delivered in 2 days.
Had no choice but to now wait for this new refrigerator.
2 hours later I went downstairs and the doorman told me that the delivery people wanted to leave the refrigerator in the lobby. I said what! I paid for in apt delivery. He stated the the other doorman said that he could leave it in the lobby. That was a lie because we aren't allowed to leave appliances in the lobby. Such horrible field service. Now after hearing the story I might call can ask for a refund such skeeming going around its ridiculous "

"Great experience with Judy. Thanks!"

"Customer service rep was quite pleasant and informative. Gave me updated information on my items. One is still on backorder. Nino G gave me an estimated time on when it may be shipped out. She would also enquire about the item that is still at the warehouse."

"Excellent service and courtesy when installing. Experienced and qualified technicians arrived and handled the dishwasher with care and were prepared for old washer removal. Very happy with the service! "

"So far so good, excited to get our appliance"

"Customer service at Appliances Connection was excellent. Judy F. responded to my questions quickly and knowledgeably, and followed up as agreed. "

"The service provided by Appliance Connection was excellent. They were quick to respond to every question I had. The delivery was very smooth. I have made a few purchases via AC online and I encountered no problems on any of them. Would definitely recommend to anyone. Would like to specifically call out Jaquelin Flores who helped me with my latest transaction. Fantastic service! Thank you!"

"Making major purchases on line is a daunting challenge but representatives like Ledio make it a pleasure. "

"Navigated successfully the purchase only. I enjoyed conversations with salespeople and Judy F when making my final decision. Thank you! "

"My appliance was backordered and she found me a fast replacement in no time!"

"The website and ordering process was clear and straight forward. Great prices and dellivery times! I had a question about the questionairre for delivery and the rep, Shakirah Yearwood, was not only quick to answer but her help resulted in the best solution for my concern....welcome service in the era of the looping phone menu!!"