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1/5

2022-04-14

Apple App "Move to IOS" is a Failure. "Worst rankings in Google Play" says T-mobile Store Mgr

"On March 30, 2022 I went to the high-volume T-mobile store #9102 at 18154 Blanco Rd, San Antonio, Tx 78232, to upgrade my wife’s Galaxy 8 to an iphone 13. I worked with Alejandro P., known to be a great tech employee. Her phone is Android OS 9 in perfect working order. No known problems. Alejandro setup both old and new phones on the store’s wifi isolated for upgrade use only. He ran Move to IOS and I was told this was the only solution that Apple offers to customers to move from android to iOS. In past years T-mobile had a mechanical device that moved everything over flawlessly. Over the next hour, five transfer attempts were made. All were failures. Next a cable was connected between both phones and a successful transfer was made. I took the phone home only to find out that the only thing that transferred over were the contacts. I took the phone back to the store and was informed that if we tried again, the phone would be wiped clean by the move to iOS app. At this point, we were missing 7000 pictures and over 10,000 text messages many from a person who is now deceased. I took the phone home and moved the photos myself by backing them up from her android to a personal computer, and then moving them through a iTunes transfer to the new iPhone 13. The next day I tried over 20 apps that are in three categories: first from the iOS Apple store, then I tried apps from Google play, and finally I tried desktop apps. In all I spent about 30 hours and no app out there could transfer the texts from android to iOS.

On 04/05/2022 11am I called Apple Support, and got Ankiea in Canada, in 40 minutes I was offered absolutely no solution whatsoever. At this point I went to Google play and found out that Move to iOS was possibly the worst app on the entire platform. I was then connected to a high-level tech at Apple named Ray in Indiana. My case number Is 101671416268. I was on the phone for 45 minutes with Ray and he offered no solution except for the destruction of the data on our phone and Try yet a 7th or 8th or 9th or 10th try of using move to iOS. NO VIABLE SOLUTION WAS OFFERED. I used to have respect for Apple as a company, and now I have absolutely zero respect for them. They just don’t care.

On 04-13-22 I called Apple support again and they gave me a high level tech named Jason in FL. He was reading from a script that used the exact same words that the two previous support agents had used. The end result is no migration from android to iOS is plausible. In fact there are over 83,000 negative reviews on Google play for Apple’s horrible software called Move to iOS.

This app is a complete failure. I noticed that there are over 83,000 negative reviews for this app. More than 50% people cannot upgrade using move to IOS. This is a complete Apple Team Failure. Because Apple cares so little about about correctly upgrading from android to IOS, I completely recommend that you keep your android phone.

IF YOU HAVE IMPORTANT DATA ON YOUR ANDROID PHONE, DO NOT MOVE TO APPLE. LOOK AT THE REVIEWS ON GOOGLE PLAY, READ THEM. FAILURE, FAILURE AND MORE FAILURE.
"

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Verified
1/5

2010-11-15

"Hello! Finally I have replaced my order in this shop!!! Everything going well until I have paid 50% of amount as was agreed. Next day my Iphone should be shipped, but suddenly arise too many troubles and I was obliged to pay additionally 200$ for customs procedure which shouldn't be, because I have ordered just one unit. I don't want to tell all the story and what I want to tell,
DON'T DEAL WITH THIS STORE IF YOU WANT TO SAFE YOUR MONEY!!! THEY ARE SWINDLERS!!!
"

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Verified
1/5

2004-10-14

"I purchased three Panasonic KX-TGA510M handsets recently. When I received the order, one handset was missing the battery cover. I called immediately and the woman told me to call Panasonic directly and get it from them and if they would not give it to me then to call them back again (BUT she told me to call on Mon because they were closing). I thought this was a little odd but did so. Panasonic told me that I had to go through Apple Electronics to get the part. I called on the next Mon. and was told they would send one out. Have not received the part and when I try calling they put me on hold for 25 min. I have also tried emailing them. NOT WHAT I CALL GOOD CUSTOMER SERVICE!!!!"

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Verified
5/5

2004-07-12

"Ordered on internet. Had an email to contact by telephone. Started to get nervous. When I was told the item was currently not available, I figured I was about to go thru the flim flam.

I was told on the phone that I would know the end of the week if "the shipment" came in. I decided to wait because Kari sounded confident it would.

The weekend turned out to fall on the Fourth of July holiday so I didn't hear from them until Tues. but the camera (Olympus C-5060 $485) was shipped that day and I received it on Fri.

It was carefully packed in a white box, which was clearly not the original, but everything was new, wrapped, and unmarred in any way. I have charged the battery and fooled with the camera for several hours over a few days at this point. Everything works and the camera is impressive.

Appleelectronics did ok by me.

"

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Variety of brands and products offered
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Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Verified
5/5

2004-06-15

"I ordered a Canon Rebel GII on a Saturday and recieved it on Tuesday (next day air shipping as I am leaving for a vacation shortly). The prices were very good compared to other sellers and the service was prompt. Would buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-05-05

"I bought a canon rebel 2000. I ordered on-line and then recieved an e-mail to confirm order. Seller then tried to sell me expensive batteries,
turns out camera comes with batteries. Seller says
they will e-mail you when pkg is sent, but I never
recieved one. Package did ship in the time frame
seller said it would, and was well packed. All in
all I was pleased with their price and quick shipping.
"

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5/5

2003-08-01

"Terrific Shopping Experience. I got a new Nikon Coolpix 4500 for only $409.95 plus $16.77 in shipping. Terrific Price. No hardcore selling but I did buy an additional battery. Ben was very nice and very helpful. Shipping was prompt. Camera was packed well. The only thing that could have made my experience better was receiving a tracking number. But still, I'm all smiles!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process