"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"An item I had previously ordered for quite a while was out of stock. I had to choose
a completely different item.
"
"Our club ordered pens several months back and loved what we got. We decided to reorder another 250. Price was a little higher and another "setup" fee was charged for the exact same pen, but decided to go with it.
Shortly after order was placed, I got a call from "Pete" what wanted to offer me "special". Said my blue pens/blue ink were on backorder, but he could get me the blue pens/black ink sooner and for ordering another 250 (500 total) my cost would be $519. This was only about $100 higher than my original order for the blue pens/blue ink, which he said would be in by the end of May. I repeated the amount as the total cost several times, as did he. He sent a confirmation of the change, and the amount that came through was $590. I questioned him, and he (in my opinion, rather rudely) replied "No, I repeated that several times." To which I replied, "Yes, you did, but due to your accent, I HEARD $519 and repeated that back to you several times." I realized that it was probably "mis-hearing" on my part so I proceeded with the order.
The whole interaction just left a sour taste in my mouth and, while I love the pens, I feel a little "taken". I will probably not answer any more calls for a "better deal." "
“I'm sorry to hear about the issues you encountered with your recent order. We strive to provide a seamless and transparent ordering process for our customers, and it's disappointing to hear about any miscommunication or confusion that may have occurred. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We have reached out to you directly with a resolution. ”
"Have ordered several times always great service! Fast turnaround and shipping "
"Shelby is always a joy to work with."
“Thank you so much for your wonderful feedback about our customer service representative, Shelby! We are thrilled to hear that she provided you with excellent service. We appreciate your business and look forward to working with you again in the future!”
"Joanne was great! Graciously spent as much time as I need for putting my order together."
“Thank you so much for your wonderful review! We are thrilled to hear that Joanne provided you with exceptional service and took the time to help you put together your order. We truly appreciate your feedback and look forward to serving you again in the future.”
"was easy and simple
did great job"
“Thank you for the awesome review! We're thrilled to hear that you are happy with your pens and that the customization process was easy and simple. We appreciate your feedback and hope to see you back soon!”
"Courteous customer service. Great to do business with you"
“We are thrilled to hear about your positive experience! Thank you so much for your kind words and for choosing to do business with us. We truly appreciate your support!”
"My experience was ok. It was complicated making changes and trying to line up text. Amsterdam immediately reply to my review and offered me a discount to offset the cost of shipping which I really appreciated. I really like the personal merchandise, it is very nice and the quality is good. However, they may want to explore other shipping methods, because the rates would cause me not to order in the future. "
“I'm sorry to hear about the issues you encountered with the shipping cost and customization process. We appreciate your feedback and will definitely take it into consideration to improve our services in the future. I have contacted you directly to help work through this and come up with a positive solution.”
"I will continue to order from Amsterdam Printing for many more years to come. It's been about 153years that I have used your services with no issues. The product is excellent. I order planners for our staff every year and they love them.
Thank you for your wonderful customer service all these years.
Sincerely,
Rosie Thompson - School Secretary "
“Thank you so much for your amazing review, Rosie! We are thrilled to hear that you have been a loyal customer for years and that you continue to enjoy our products and customer service. We are grateful for your support and look forward to serving you for many more years to come.”
"Susan is great yo work with. Your products are great "
“Thank you so much for your amazing feedback! We're thrilled to hear that Susan provided you with excellent service and that you love our products. We truly appreciate your support and hope to continue exceeding your expectations in the future!”
"Amsterdam always has a great selection of products at tremendous prices. Their customer service is extremely knowledgeable and helpful. They are our go to store. "
“Thank you so much for your amazing review! We're thrilled to hear that you love our products and that you find our customer service team to be knowledgeable and helpful. We truly appreciate your support and look forward to being your go-to store for all your printing needs!”
"Great customer service, knowledgeable, easy to order and quick shipping."
“We are thrilled to hear that you had a great experience with us! Thank you for taking the time to leave us such a positive review. We truly appreciate your feedback and look forward to serving you again in the future!”
"Very Helpful and professional with processing our order for Pens.
"
“Thank you for your positive feedback! We are thrilled to hear that you had an excellent experience with our customer service team. We are committed to providing helpful and professional service to ensure your order is processed smoothly. We appreciate your business and look forward to serving you again in the future!”
"Ms. Brooks was able to help me with getting my order going. She is always helpful and very responsive. Thank you! "
“We are thrilled to hear that Pam was able to assist you with your order! Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback!”
"Nice pens. We ordered 500 pens. Shipping was over $100. It was ridiculous!!! Don’t know if we will order again due to the shipping.
** UPDATE Amsterdam printing reached to me and refunded half of the shipping back to us and assured us they are working on changing the shipping charges. "
“Thank you so much for your feedback! We're thrilled to hear that you love the pens. We apologize for any inconvenience the shipping cost may have caused. We are happy we were able to connect with you today and come to a resolution. We appreciate your business and hope you give us another chance in the future. Your satisfaction is our top priority!”
A rep from Amsterdam Printing , TG_Amsterdam, has responded:
“Thank you so much for your kind words! We are thrilled to hear that our team member was able to assist you in finding a suitable alternative. We appreciate your flexibility and understanding in this situation. Thank you for choosing Amsterdam Printing!”