"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"Is they quoted me Forty dollars to ship two hundred pennys to hawaii And charged me ninety six"
"Great product - great service and product. Second time customer."
“Thank you so much for being a repeat customer! We're thrilled to hear you love our products and service. We truly appreciate your support and look forward to serving you again in the future.”
"Not properly charged. When I contacted them I was totally ignored by customer service.
It was also very difficult to work with art work people, rejected proofs repeatedly as they could not understand basic instructions."
“I'm sorry to hear about the issues you experienced with your order and our customer service team. We aim to provide a seamless experience for all our customers, and it's disappointing to hear that we fell short in this instance. Your feedback is valuable to us, and we will address the communication and artwork issues internally to ensure they are resolved. Thank you for bringing this to our attention. We are happy we were able to connect with you and address your concerns. ”
"This was my third order from Amsterdam. The first were pens and that was pretty facile. The second one was coffee cups and again it was easy and timely. The third and most recent were keychains and that got more complicated because I was asked to review proposed prototypes which were illegible when I got them but finally that got resolved. The product itself is very good and useful. The biggest complaint I have, and the reason for 4 rather than 5 stars is that the cost of set up each time and shipping costs are really high and not really reasonable in my view (and more than competitors) but the products are better than the competitors so I just swallow it but it does discourage more frequent orders."
“Thank you so much for your continued support and for sharing your feedback with us! We're thrilled to hear that you've been satisfied with the quality and usefulness of our products. We will definitely take your comments regarding pricing into consideration as we continue to improve our services. We appreciate your business and look forward to serving you again in the future.”
"PENS ARE VERY CHEAP-THEY EXPLODE WHEN BEGINNING WRITING"
“I apologize for the inconvenience you experienced with our pens. It's important to us that our products meet our customers' expectations. Thank you for bringing this to our attention, we have reached out to you directly with a resolution. ”
"Pens are great. Customers really like them."
“Thank you for the fantastic review! We are thrilled to hear that you and your customers love the pens. We appreciate your feedback and look forward to serving you again in the future.”
"I received an offer for 50 Ultra Soft pens with free setup and logo. I went through the entire process and when I clicked review, nothing happened and I lost the whole order.
A week later I received the same offer and again I went through the process and completed the order with payment. Too many options and sometimes confusing what is FREE and what's not."
“Thank you for sharing your experience with us! We are thrilled to hear that you were able to successfully place your order for the Ultra Soft pens. We appreciate your feedback on the ordering process and will definitely take it into consideration for future improvements. Enjoy your new pens!”
"Was offered one thing and at check out it went up to regular price. Had to go inn several times to find the special and opened a new account."
“I'm sorry to hear about the issues you experienced during your checkout process. We are glad we were able to connect with you and come to a resolution. We strive to provide clear and transparent pricing to all our customers, and I apologize for any confusion or inconvenience this may have caused you. Your feedback is valuable to us, and we will work to address these issues to ensure a smoother and more straightforward shopping experience in the future.”
"Very pleasant experience. Always satisified with Amsterdam products."
“We are thrilled to hear that you had a great experience with our service and products! Thank you for choosing Amsterdam Printing.”
"It was very easy to reorder my Pens. I received your email with a very nice discount. I could just log back in and pull up my past order and reorder. I had the ability to make changes if I needed too. Very fast and simple. "
“Thank you for your amazing feedback! We're thrilled to hear that reordering your pens was such a breeze. We're glad you found our process simple and efficient, and we appreciate your continued support.”
"Very pleasant and customer service was excellent!"
“We are delighted to hear that you had a great experience with us! Thank you for your kind words about our excellent customer service. We appreciate your feedback and look forward to serving you again in the future.”
"the customer service representative was knowledgeable and pleasant to talk to thank you
"
“We are thrilled to hear that you had a great experience with our customer service representative! Thank you for taking the time to leave us a 5-star review. We appreciate your feedback and look forward to serving you again in the future.”
"She is the reason for 5 stars"
“Thank you so much for the 5-star review! We're thrilled to hear that Allison provided you with excellent service. Your satisfaction is our top priority, and we appreciate your feedback.”
"Excellent as usual, very professional sales people."
“Thank you for your amazing feedback! We're thrilled to hear that you're happy with the pens and our sales team. We appreciate your support and look forward to serving you again in the future.”
"I have enjoyed shopping with Amsterdam because of their products and reasonable prices."
“Thank you so much for your wonderful feedback! We're thrilled to hear that you've had a great shopping experience with us. We truly appreciate your support and look forward to serving you again in the future.”
A rep from Amsterdam Printing , TG_Amsterdam, has responded:
“I'm sorry to hear about your shipping experience. Your satisfaction is important to us, we have reached out to you directly with a resolution. Thank you for the feedback. ”