"On December 31, 2008 I "successfully" ordered a product from American Techpushers, but have received NOTHING since then in response to emails, phone calls! The product has not come and the company refuses to respond to my many emails. I have reported the company to the Better Business Bureau and the FTC (in relation to false advertising practices related to this web site).
Although I don't have an invoice number, that is precisely the problem I have had with American Techpushers. I went through their online order process up to the final page, which said:
Secure order form
Thank you for your order!
CONGRATULATIONS!
Your payment has been successfully processed.
You will shortly receive a confirmation email for your records.
I have never received the promised email confirmation and numerous emails to the company through their website and one to the owner through his private email have yielded no result. I have made a complaint to the Better Business Bureau and have also contacted neuros, 10 days ago, to try to get some information on my order. Needless to say, my review of this retailer is that they are abysmal at service and this borders on a scam. No one should have to wait in silence for over a month just to find out what is happening to an order. I could have ordered from another company long before this but have to wait because my credit card information is in Amercian Techpushers' hands. NEVER USE THIS COMPANY, if you can help it.

UPDATE: Day 44 and still no response from American Techpushers! Beware this Company. NEVER USE THIS COMPANY.

UPDATE: DAY 47 and still complete silence from the company about my order. Once again: NEVER USE THIS COMPANY!!!!!!!

UPDATE: Day 50 the manufacturer, Neuros, very diligently tracked down someone at American Techpushers, who have confirmed that they did not process my order, despite the message I initially got to the contrary, and will not process it on my credit card. They say they tried to contact me, but that is the same crap that you can read in another complaint about them from 2005 or 2006 -- there is no way they tried to contact my email and everyone else I've EVER emailed has had no such problem (I think that the complaint about them not returning emails back in 2005 or 2006 may be on this web site or the Neuros forum). I still haven't got anything directly from American Techpushers but will order from Neuros web site directly and will NEVER USE AMERICAN TECHPUSHERS again. I have never heard of such abysmal service in my life. It really makes you think twice about using the internet for orders at all. What a terrible shame.
"

"Good price for SqueezeBox. International order handled well: Correct foreign power adapter, not unreasonable international shipping charge, reasonable delivery time."

"Last october I bought a pair of earphones from their
store via ebay. few days ago the earphone stop working. I sent them an email for arranging a repair since the earphones has two years warranty and they never response.

misunderstanding
"

"Finally received my order several days after Keith told me it had been delivered."

"Cant recommend this site more Keith was very helpful I went for a set of um2's on his recommendation, you have to try these to believe the sound just Awesome good price and shipped to the UK in less than a week what more can you ask for
Jamie"

"I was quoted a delivery time to Australia of 2-3 weeks. The goods arrived, in good condition, in 12 days."

"I'm very satisfied with my experience with American Techpushers. They have a great, friendly and reliable customer service, top-notch products and fast shipping. You can't ask for more! =) A highly recommended store."

"Excellent Service before and after sale. Im based in the U.K. and the price of product and delivery from the US was very good.

Keith @ American Techpushers is an absolute gent, I highly recommend them to anyone."

"Got a great experience with this reseller as an international customer (France).
Found them on Head-Fi forum while I was searching for a pair of earphones.
They have the best price for the product I bought (Westone UM2), shipping and handling included.
My order came in a well secured package in a couple of weeks.
Their customer service is excellent and responds promptly to any questions.
I highly recommend them to anyone."

"excellent customer service from american techpushers.

it was a unique order from me as i werent there to take it but everything worked out as it should.

if i ever need another pair of headphones or my wallet crys for money to be spent, i will be comming back.

thanks guys."

"It was a pleasure doing business with them. I felt as though they provided great customer service and a great product at an unbeatable price.
"

"Excelent service. When the local postal service managed to misplace my order there was no problems with re-sending. I cannot give higher praise. "

"Great service, even when my items was lost in the mail the accountability and expediency of a replacement shipment was superior. I would definitely shop from American Techpushers again. Oh, the price and quality of the merchandize were both excellent."

"The service was excellent. I received instant feedback via e-mail on my queries and the Shure E4 headphones were shipped to England in a nicely secured package and delivered on time. I would recommend American Techpushers for future purchases and thank Keith for a nice shopping experience."

"UPDATE: Today is the 14th of March 06 and I have not received any form of communications from Keith in regards to a refund he said was sent out on the 17th of November 05, FOUR MONTHS ago. I strongly urge any international buyer to be extremely caution when purchasing any item from this buyer.

Even though the policy is no refund on international orders I expected a refund when I did not even get an exchange on a product that last less than 3 days. But I did not even receive a an exchange, so I bought a Neuros 2; sent it back because it was faulty; failed to receive a replacement and have nothing but negative 700 to show for a year's worth of effort.

I'm an international buyer - from Australia - and, from my point of view, have not received satisfactory service compounded by the fact that the product itself was faulty. I sent an order for a Neuros 2 80Gb audio player on 22nd January and Keith, the customer service rep I communicated with, sent me an email dated Feb 7th 2005 telling me he received my payment and has started the order.

A little under a month later with no Neuros nor email from Keith explaining why I amailed him on 4th March and did not receive a reply back until a bit over a month later on the 6th April. This emailed explained why late the Neuros was on its way.

I finally received the Neuros about end of April maybe 29th or 30th which I was happy about considering i've waited 2 months for it. However the happiness soon dimished, turning to frustration and annoyance when after only 2 days the Neuros died. I emailed Keith for a RMA (no. 8788) on 4th May and received one, by email, on the 5th May.

I sent it back to Keith, from Australia at my own cost of $20-$30, and he emailed me on 20th May saying the replacement order has been made. I had to email him, on 8th June, to find out what was happening with the replacement Neuros and Keith replied on 9th June it was on route to him and he would test it when received. I agreed and was relieved.

One month later on 8th July I sent an email asking when I will receive the replacement Neuros. No reply at all.

On 16th July sent another email again asking and expressing my dissappointment though understand that being an international order does take longer. Received reply on 18th July telling me he was trying to find out why the Neuros is delayed.

Another month late and fairly annoyed I sent another email on 17th August expressing my dissappointment and request for a refund. As of now, not surprisingly, received no reply.

So I had the Neuros for 2-4 days and for about 5-6 months been waiting for the original or a new one with little information from Keith unless, ofcouse, I ask for it. This is unsatisfactory customer service and product service. From my own experience I would NOT recommend international buyers to purchase items from this seller, however, only you - the reader - can decide."