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Return/Replacement policy:
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Verified
5/5

2005-07-29

"purchased Shure E4 headphones and received excellent service"

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Is trustworthy
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Is committed to quality products and services

Verified
5/5

2005-07-28

"fast response in email support and great service for international buyer

Great price too
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2005-07-28

"Very good price & nice service. Quick e-mail contact with proper responses."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Overall web site
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Verified
5/5

2005-07-28

"Great to deal with,
The delivery was faster than expected. The communication was great the whole way through the transaction. The item I bought (Shure E4) wasn't released yet, I had it on pre-order. But as soon as it was in I was informed. No problems whatsoever, I would definately recommend American Techpushers
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
N/A
Overall technical support
Being knowledgeable
Resolving problems
N/A
Being trustworthy
Being easy to reach
Making decisions on their own
N/A
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Customer service being easy to reach
Customer service resolving problems
N/A
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Verified
5/5

2005-07-27

"Fantastic service......great price......good communication.......fast shipping......What more could you ask for? Highly recommended!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Being knowledgeable
N/A
Being trustworthy
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
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Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2005-07-26

"How perfect is American Techpushers. I am a Internation buyer that learning English in LA.
When E4C beginning to shell, our friends are found AT to be our provider. The customer servies is perfect because AT always answer our questions very quickly. So we can get our E4Cs on time. Thank you AT.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is consumer focused

Verified
5/5

2005-03-28

"I thoroughly enjoyed working with this company. As I was under some time presure, they went beyond the call of duty to supply me with the item I bought and I received it with time to spare. Their communication and follow-up was great! Thanks!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Delivering products on-time
Overall technical support
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Being knowledgeable
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Resolving problems
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Making decisions on their own
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Being easy to reach
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Verified
5/5

2005-03-19

"Good prices, very personalized sevice and quick shipping. Received my order 2 days after I ordered it. After receiving my order, I had a question which forced me to email customer service. The response was quick and concise."

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Is consumer focused

Verified
1/5

2005-01-30

"They waited 7 business days to ship it after sending an email that my "order has now gone to the warehouse for shipping...." When I emailed them on day 3 I was told it would ship on day 4. On day 6 I asked them to upgrade shipping to 2-day and then it was shipped out on day 7.

Then, when I received my order, the items were clearly used and/or returns as the packaging had been opened (one of them appeared to have been opened several times) and the products inside handled (scratches and fingerprints all over).

Finally, the merchandise is improperly stored - there was evidence of prolonged sun exposure and moisture accumulation.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
N/A
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-07-03

"Great transaction. Shipping was slightly delayed, but item exactly as ordered."

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Is consumer focused
Is trustworthy

Verified
5/5

2004-05-07

"I received my new toy (Neuros 20GB Mp3 player)yesterday and i am very pleased with it and Keith has been very helpful with any questions i have had.....thankyou....definately earned a rating of 10 "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-04-03

"Ordered Neuros 20 GB player on March 8, received the player on the 15th. It was well packed and in excellent condition. During the order I was updated via email of the status of the order and was giving tracking number when it was shipped. Excellent customer service and a great product. Will buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
Being trustworthy
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-03-24

"The personal service that i recieved was above and beyond not only what i expected, but what is typical of electronics resellers on the internet today. Kieth spoke to me and answered all my questions before i was even a customer and then kept me updated with all of the details after i placed an order. i have to say on a scale of 1 to 10 this guy deserves an 11! Thanks so much for the wonderful, effortless transaction; i only wish all were this easy.
Thanks,
-Levi
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-21

"They are honest sellers. The product I received was just as described, I love it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-03-04

"Excellent service ... They know what there doing... Price is right, delivery is fast, communication rate a 10 in my book.

Thanks for the good work

A Canadian buyer
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use