"These jack **** that are sponsored by Amazon sent my son the wrong sized computer case. When we returned it, they charged the entire return fee less $.01 for restocking fee. This cost my over $46 for the case and $16 to ship it back. Enjoy your money. We will NEVER order from you again. For all of you that are thinking of order any computer parts from this company, please be warned that all purchases are final even if they send you the wrong part or if it doesn't work.
Hello,
We're writing to let you know we processed your refund of $0.01 for your Order ***-***-****-1461055 from AmaMax (USA) Since 1993 l iMBAPrice® Authorized Distributor.
This refund is for the following item(s):
Item: Fractal Design Focus Mini G - Mini Tower Computer Case - mATX - High Airflow - 2X Fractal Design Silent LL Series 120mm White LED Fans Included - USB
Quantity: 1
ASIN: B072PVMWSD
Reason for refund: Customer return
Here's the breakdown of your refund for this item:
Item Refund: $43.99
Item Tax Refund: $2.42
Restocking Fee Refund Deduction: ($46.40)
We'll apply your refund to the following payment method(s):
Visa Credit Card: $0.01
"
"They shipped me a hard drive with a broken connection plate. I returned it to them and they charged me a 20% restocking fee. I have sent many emails back and forth with them and they are refusing to give me a full refund. This is FRAUD. This is THEFT. This is ILLEGAL. I am trying to reach Amazon about this and will file a lawsuit if necessary. DO NOT BUY FROM THIS VENDOR!!!!!"
"Whatever you do, do not order from this place. They send defective items that they clearly did not check to see if they work, and then once you receive them, you have to pay for the postage to send it back. I sent my item back WITHIN 24 hours, and they still were not willing to help. You also have to hope you are going to get a refund, because they will charge you for any box damage - that's right, any box damage whatsoever. As if someone who receives something in the mail, and assumes it will work because the company assured it would, is going to carefully make sure the box stays 100% intact. For the item I received from these people, the cost of shipping to send it back was literally 26% of the cost of the original product. 26%. And they will not reimburse you nor help you whatsoever. In my experience with their customer service department, the person I spoke to contradicted their own terms, which were very clear and explicit, in order to try and screw me out of getting some sort of reimbursement for the shipping.
Any company that cares even the slightest bit about its own image, reputation, or clientele base would take responsibility and help out the customer. This company has proven it is incapable of that professional obligation, and neglects its client by not taking any responsibility whatsoever for its own errors. Stay far, far away from this company, as there are so many more out there that do the same job MUCH better."
"Accepted an order for an item offered for sale, and then claimed their warehouse was out of stock and canceled the order. Don't offer items for sale that are not for sale. "
"RUDE / TERRIBLE SERVICE / TERRIBLE PRODUCTS / NO PEOPLE SKILLS / NO SENSE
I'll just post direct quotes:
After returning product:
- "some installers are just worse than others - item easily works with a little patience - 4-pin molex connectors are inherently finicky and sometimes tight but this was neither - took almost no effort at all"
Doubts my computer:
- "If both are defective than it's your set up. These are almost never defective"
Continues to argue for nothing:
- "Okay but based on your conclusion all 4 sticks are bad which is impossible. Bent pins or not those can be fixed by the user and straightened to where it works. However that's not the issue here. These are duo kit sets and the chance of all 4 sticks being bad is simply impossible"
Yeah the seller knows more about the item you are holding in your hands than you do! Glad I found this site to share my thoughts.
"
"After -26!- emails, I have had enough. Heed the negative reviews! The positive ones are obviously fake as they are poorly written. The products are Chinese, and details here show they get thousands of daily orders, too many to respond to.
I bought an induction cooktop through Amamax, on Amazon. There is a known issue where some of these units have the coils too tightly coiled next to each other which causes burn spots to develop somewhere around the center of any compatible pan used, right through your food. This is on the second to lowest setting. This means it is unusable at any temperature besides the lowest setting. I requested an RMA through Amazon but their system did not create a shipping label. I emailed Amamax, requesting an RMA so I could get a refund. I waited for a reply for two weeks, then sent another email. After another three days of no response, I sent another email, stating that I was feeling inclined to leave a negative review unless I get a reply. Within the hour, the entirety of their reply was to ask why I would you be getting a return label.
Assuming this was a bad customer service rep, I ventured to their site to contact them. I received a flush reply from a different rep, telling me that these orders are auto-approved in batches, not manually accepted and that due to the order volume (over 15,000 a day on a slow day) and return request volume of about 750-1000 a day, my request should be approved soon, generally no longer than 48-72 hours.
I thanked the rep for the info and attached the response from the errant rep, to which he verily threw Amazon under the bus saying that the message he responded to was the first one they had actually received, that 99% of the messages sent through the Amazon message system never reach them directly because a department over at Amazon has taken it upon themselves to attempt to intervene and answer the messages proactively before sending the ones they feel they don’t have an answer for are forwarded to them (sometimes upwards of a week late). He went on to say that Amazon has been starting to use a lot of underhanded tactics against their sellers by allowing snide replies that are unsigned by cowardly and frustrated call-center employees there.
He added that I could simply e-mail the purchaser with the RMA barcode of the Amazon label, along with the 17 digit order ID and to explain to them the unit is defective and that I am requesting a return shipping label and that they would forward me a PDF label.
After more back and forth to find my order, another agent interceded on the email string. Apparently he was the original rep to have responded with the short, curt reply asking why they would give an RMA. He states he cant find my order and asks that I give a detailed description of the issue with the appliance and more order info. I give him all the information they could ever need. He replies asking for even more information, asking if the pot was defective and waxed colloquial about how he has several of these and loves them. Five days later - nothing. I send an email asking if the RMA was emailed. He replies that he is shipping out another pot that day.
What?? Why are you sending me a pot?! There is nothing wrong with the pot (other than it is cheap.) I send my reply stating as much, and again, he knocks customer service out of the park by stating he can only ship a replacement pot based on the time elapsed. He was rude, short in message, and completely unresponsive as a rep. He went on to say that I was supposed to send the whole thing back to Rosewill to get a brand new replacement, that he did his best and that I got a pot without all the hassle.
No one reminded me I had a window of time to return this. Everything I have presented here is the meat of the communication we have exchanged. Second, no one suggested that I had to return it to Rosewill. So, I was promised an RMA, and then I dont get one. I received the order on April 17th. It is now June 5th and I am still getting errant responses on this issue. My AtoZ claim was rejected because Amamax took so long it fell outside the 30 day window.
With "thousands of daily orders," do you want to take the risk that you will be just another forgotten customer?
Update 1:
Unbelievable. They actually sent me a replacement -pot.- Not a replacement device, but an actual pot.
Update 2:
After sharing this review with Amamax, again, within the hour, the original rep hastily reacted and contacted ResellerRatings to remove the communications from Amamax rather than resolve the issue."
"Fanrastic company to work with, with exceptional customer service! I ordered 2 computer case fans from Amamax and when they didn't arrive, I checked the tracking info. It showed receipt by the shipping service but no other activity. Contacted Amamax and their customer service was on it right away. Very courteous and gracious, Alice offered to send out the order again and, because the fan model I had ordered was now temporarily out of stock, send me the next higher grade of fan at no additional cost. She emailed me promptly, kept lines of communication open, and shipped my order out super fast (got it in 2 days). I would definitely use Amamax again!"
"I was gifted two modules of RAM purchased as a unit from this Amazon reseller. One of the units became faulty after about 1.5 months. Amamax refuses to refund or exchange, stating a 30 day window has already passed. They will do nothing but direct you to the original manufacturer in the event a product they sell (PC parts & components) is non-functional outside their arbitrary 30 day window. I urge you to not shop with these jerks via their stores, website, or amazon reseller page(s)."
"Amazing service fast and reliable.. With shop again"
"Fast shipping and quality products. Will definitely shop again! Thank you for being a one of a kind merchant!"
"Product was promptly shipped and received just three days after ordering the product. Cable seems heavy duty and should hold well. I just received it, so time will tell."
"IMBAP Premium Gold headphone Splitter Cable is a wonderful cable. It offers faster charging time and the length is great. Would order other products from AmaMax."
"I think that order was very professional. It arrived very fast. Everything worked. I will always use this company with further orders. Thank you Amamax."
"Excellent product and service. Amamax delivers as promised and with great service."
"Very satisfied with price ,quality and shipped right on time ,happy customer !!!!!!!!! :)"