"Wonderful experience and absolutely love my rings! Wonderful job!"
"A little delay due to current pandemic and storms... however, it was worth it. The ring is absolutely beautiful and exactly what we ordered. Couldn’t be more grateful for the wonderful work Allurez has done."
"The ring I ordered for my 15th anniversary was excellent and very nicely crafted. Got the ring in 2 weeks and all was well with it. Customer service was great also. Ty!!"
"So I've had my eyes on a specific ring from Allurez for months. I've looked ither places but nothing was good enough or what I wanted. I've called them twice to inquire about the ring I wanted. The first time the lady i got wasnt too helpful with the questions I had. I said I'll figure it out and call again. The second time I called moths later, the woman who answered was AMAZING! She answered all of my questions and was super patient with me. She helped me pick the perfect gem for the ring I wanted and even helped me find something I LOVED that was affordable and in my budget. Her name was Ashley. I'm so happy with my experience with them and if you order from Allurez, which you should, I encourage you to ask to speak with Ashley. Their jewelry is top of the line and customizable. I wouldn't ever think about going anywhere else. "
"I purchased my fiance's wedding band and i absolutely love it! I thought it was going to take longer to receive it due to the pandemic but I got waaaaay sooner. It's so much nicer in person than on the website and love the keepsake box that it came in. Thank you!
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"I highly recommend Allurez. I'm very happy with the ring I bought for my wife. She loves it"
"They tell you they have a refund policy, it’s all lies, I asked to cancel after reading all the horrible reviews and they refused saying the design I selected is not eligible. Lol jokers, I will get my full refund, keep your Ring"
"I ordered the XO sterling silver and diamond stud earrings. They are fantastic quality, comfortable to wear, and they have become my go to everyday earrings. I had such a great experience with Allurez and I cannot wait to order more items!"
"Doesn`t match pictures !!Horrible! Ordered sapphire earrings which supposed to look shiny and blue like on website but it came almost in black/navy solid color!! The sapphires where the worse quality I`ve ever seen!!! And I had to pay for t=the shipping to send it back and for insurance!!!HORRIBLE!!!!"
"Everything from the customer service to the product was phenomenal. I ordered a pair of earrings and couldn’t be happier. Thank you so much. "
"I received a blue topaz and diamond wedding band as a gift. We took it to 2 local jewelers (as buying online you cannot always be sure what you are going to get) and they informed us that the diamonds were actually “white sapphires” and the blue topaz stones were “aquamarines.” We had two different jewelers tell us the same thing. We contacted Allurez with this information and they stated “Well that is the other jewelers just trying to sell you something, we don’t use fake diamonds.” They basically told me it was my word against there’s. What was I supposed to do with a ring with fake diamonds when I was promised real diamonds? They offered me an exchange, but why would I want to deal with them even more so I asked for an immediate refund and they said I couldn’t get one because the ring was contoured and that is their policy. So then they offered to have the ring inspected if we sent it back and I WOULD HAVE TO PAY SHIPPING (which we did not do because that is ridiculous to make me pay for shipping for them to just tell me “oh we don’t use fake diamonds). So I posted multiple reviews on different sites and Allurez told me that they would refund my money ONLY if I took my reviews down and my complaint off BBB.org. Let me remind you that this is ILLEGAL to penalize someone for a bad review (aka not returning their money). Please ask me for proof and I will show you. So not only did they send me a ring with fake diamonds in it when we were promised real ones, they forced me to take down my reviews if I wanted a refund. PLEASE DO NOT BUY FROM HERE. THEY ARE CON ARTISTS AND SHOULD NOT BE IN BUSINESS!!!"
"This started off ok and then went bad really quick! This company has the WORST customer service for a company that is taking a considerable amount of money from you! Domino's which is at max a $100 dollar purchase or less most times, shows you where they are in the process! But for some reason their "crafters" and customer service reps don't communicate! I waited a month for the ring. I was told I could expect it to be shipped 12/19/19 - 12/23/19 .... So that was nice because I could give it to her on Christmas... nope no ring. So I called and was assured by Jocelyn(csr) that I would have it for New Years. She even said she needed to check and called me back. On the 2nd of Jan 2020 (still no ring) I called and said I was going to have my CC company reverse the charges. Miraculously, the ring was ready and delivered the next day! But they had one last disappointment for me. The ring does not fit! It was sized WRONG!! How embarrassing! These people don't care about customer service. They don't set reasonable expectations and lie when they don't live up to them. I would give them 0 stars if possible. Their reps are nice but they pitch "its hand crafted" wayyyyy to much! I could of had a new car "crafted" in the time it took them! It literally takes 6 weeks to order a car from factory. Why does a ring take 4-5 weeks? Crafters taking to long? To much business? HIRE more crafters! Fix this problem. Even though it's the wrong size. The ring is very pretty. This company needs a lot of work! I suggest you take to heart the bad reviews before you order. There is a high chance you will encounter one of the same problems!"
"My fiancé bought my engagement ring there . When we went to get wedding elsewhere we were informed that it was enhanced and a poor cut.. my husband now felt so taken. After the wedding we went to another reputable jeweler to get it appraised and they refused to appraise the diamond because of the diamond being enhanced hurt the value of my wedding band. I have contacted Allurez several times and sent everything certified to them to only be told that they switched the diamond which I know they didn’t as I was there and saw the ring the whole time. Instead of help resolve the situation they automatically went to blame all the other jewelry companies.
They also sent me a paper with the diamond info so they can obviously tell that it’s there diamond.
I would avoid this company unless you want taken!!!!!"
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