"SO MANY PROBLEMS WITH THIS COMPANY - DO NOT USE!!!
Yes, they have good prices, but it is well worth a few bucks more to get what you ordered in a timely manner. First, it takes them 3-5 business days to process your order. So be prepared to wait at least a week and a half to get your products. Second, their inventory system is not accurate. They will say something is available (say on a Saturday), and they proceed to call you on Thursday to let you know they do not have it. But wait, I kind of wanted my entire order here by the time I got the call. They certainly have not sent out the rest of order during this time, but are waiting on me to give them direction. Then the customer disservice rep is flippant and truly could not care less. I asked that the rest of my order be sent immediately and that the shipping fee be credited back to me since that primary reason for my order was the items they now do not have. OF COURSE, THEY CHARGED ME THE SHIPPING FEE ANYWAY! I am trying to get it back- at this point, it is not about the dollar amount."
"I've been a customer of All Star Health's since 2012. I first gave them a try because they had the best price on NOW Foods's big bag of whey protein isolate (10 lb / 4.5 kg). While US$78.99 in 2012 jumped to US$99.89 in 2015, the other stores I've just Googled are still more expensive, and that in spite of All Star Health also selling a competitive product under their own brand, Bodystrong. As it stands, many products under this brand are very attractively priced -- where else can you find 2 kg (4.5 lb) of MSM powder for US$15.99?
As for All Star Health's customer service, the first time I got in touch was to request the addition of one item to an order I'd already finalized, to allow me to save on shipping. My wish was granted quickly and courteously. Another time I contacted them because the product I'd received wasn't as described. It was a copy-paste issue (two different NOW Foods green tea extract products with exactly the same description, whereas one had a much higher polyphenol concentration). They reimbursed me, even though I told them I was going to use the product anyway (just more pills, to get the same amount of EGCG) and only wanted them to replace the faulty description by the correct one from NOW Foods's page (which I'd linked) to avoid misleading other customers.
Another reason I've kept ordering from All Star Health: their very reasonable shipping rates. Alas, shipping costs keep increasing, for every store in the States, and ordering 10-lb bags has become too expensive (US$50.59 for France, where I currently reside). For orders up to US$70 and 4 lb, though, you have the economical DHL Global Mail option. It's neither trackable nor refundable, but I tried it several times and the packages never failed to reach me (in France, in about ten days).
In conclusion, my experience with All Star Health has been very positive, and I encourage you to visit their website and check their products and prices."
"I LOVE this stores' low prices. They beat Swanson and my long used Lucky Vitamin on EVERY product! They ship fast too. It is so fast and easy to reorder too. Even with shipping they are still the best deal out there. Dawn from Stuart, FL"
"Initially, I thought All Star Health might be a good alternative to iHerb, but this changed when an order I placed went mysteriously missing. After numerous calls to customer service it become apparent that my package had actually been returned. The carrier claimed they had attempted delivery but no one was available to accept the package. This is absolutely untrue - not only was someone home the entire day, but the intercom indicated that there were no calls to our apartment. I explained all this to a customer service rep who did apologize and feign some concern, but refused to resend the package. My card was credited a few days later, but minus the $6 shipping charge! The inconvenience and wasted time is what bothers me the most. Needless to say, my days of straying from iHerb are over. "
"A joke! Customer service was non existent. Delivery time abysmal. Never again!"
"Ha ha! The coin turns head for my bet. After reading the 50:50 review, I am afraid of the purchase turns sour . I even thought that it might be a scam when they require so many documents. Actually, I have time to withdraw at all. But I try to understand that they must go through some very bad experience in some past international trades and they are not as big as amazon or ebay, they must be cautious in every international trade. Then I take my risk and give a shoot. I especially provide very clear document, almost undeniable, for their ease of operation.
Upon copy of credit card, identification and signed receipt are provided, Boom! the merchandise reach my door front in 3 days. All items are checked correct, nothing expired. Some items are actually not very common in the market, yet with pretty good bargain. I feel my $225 purchases are well paid for. I really appreciate their efficiency and effectiveness, and especially pay tribute to Steve N and Caren D of AllStarHealth.
One suggestion is about shipping, they must have used only super express DHL service which required higher fixed rate say $35 and added cost for exceeded weight in my case. I believe there is some less expensive DHL "FLAT RATE" express service only take further one or two days longer. Because last time iherb provided some DHL service with only $5. If AllStarHealth can also include such DHL service in their shipping choice, I will definitely spend extra $200 above my original purchase."
"I could not be more pleased. After reading the negative reviews for this company, it was with considerable trepidation that I placed an order for a product that my usual supplier had been out of for many weeks and the manufacturer was out of stock. I placed the order at 8:53 on Sunday evening. AllStarHealth shipped the order in about 8 hours (that would be in the wee hours of Monday morning). The four glass jars were nestled in styrofoam in a box, which was placed in a larger box with more than ample packaging surrounding it. I wish I had the name of the packer so I could compliment him/her. I am thrilled to get this product that I was afraid might be discontinued at the lowest price I have ever seen for it."
"Asked for a 50 serving of NOxplode blue raz. Recieved a 50 serving of NOxplode blue raz in 2 business days. Not one single complaint!"
"On 07/22/2014, I purchased vitamins from this company that were advertised at $39.99 for a twin pack of 240 capsules; in other words, I was supposed to receive 2 bottles or a total of 480 vitamins. I have screen prints of the advertisement through Google, and I followed the links in order to purchase the items. On 07/30/2014, I received vitamins in the mail. But the company only sent one bottle or 240 capsules. Therefore, I contacted the company through e-mail to let them know that part of the order was not received. . I received an e-mail back from Caren, and she stated that Google made a mistake when advertising the item. She stated she would get back with me within 24 hours about a resolution. When she did not get back with me, I sent another e-mail inquiring about the status of my order. On 08/01/2014, I received an e-mail from a person named Steve. They refused to honor the advertised price, although they stated they would sell me a second bottle at 50% off. This is clearly deceptive advertising, and it is most likely bait and switch. For example, if a company advertised on TV that pricing was x amount on x item, they would, by law, be required to honor that price. If not, the company could be fined for bait and switch advertising. It is no different when a company advertises online. If more than one links clearly states a product is x dollars for x amount of merchandise, the company is required to honor the advertisement and pricing. Moreover, the company is responsible for making sure the advertisements are correct. Considering I notified the company on 07/30/2014 about the problem, as of 08/01/2014, the ad has not been corrected on Google. Therefore, they are continuing to deceive customers through false advertising."
"I have placed about 8 orders this year. They all have the same things in common.
1. Accurate.
2. Excellent/Cheaper pricing then others.
3. Shipping times have been reasonable. 2-3 days."
"I've been purchasing vitamins from All Star Health for a few years. For AST DHEA 100, they have the lowest prices online. My order always arrives within two to three days. A really good online seller. "
"Unfortunately I have a very negative experience to share on here as well... I will save the minor details but bottom line here is there are countless health & wellness sites on the internet, why would I buy from AllStarHealth? Hopefully this will remind me "not to" next time.
Did they try to help me once I had a problem?---NO
Did they act professionally?---NO
Were there a number of negative reviews that I should've trusted and listened to?---YES
Was there a fair and agreeable resolution to the problem as outlined in their terms and conditions?---Yes
Was there a fair and agreeable resolution to the problem by the customer service department?---NO
Was the customer service department knowledgeable, engaging, accomodating, and showing of compassion?---Absolutely Not
At the end of the day, a good business shines when things don't go perfectly and bad businesses flop. AllStarHealth needs to reinvest in it's employees educational background. Everyone I talked to in the customer service department should've been working in shipping and receiving because they didn't have a clue... Save yourself a migrain and spend the extra $5 on a proven business model instead of supporting this unorganized bunch.
"
"This website is fantastic. I am sorry for those who had bad experience but i recently bought StarChem Labs Series 7 (3.8 Lbs.)and the price was much cheaper than any other sites. the shipping was free and I ordered it on a Sunday, than received it on the following Wednesday. I am very satisfied with the over all service :D "
"Horrible!!! Buyer Beware
I placed order ***-***-**** on August 20. Ten days later I call and you tell me that my order has been voided. No email no phone call. nothing.
My 86 year old grandma needed the items in Peru and the person who was taking it leaves tomorrow. Now She will not get the things she needs because some incompetent company.
I called them and instead of offering to fix their mistake and overnight my items they told me my only options was cancelling or reinstating the order.
That company messed up my order and left me on hold on the phone.
On top of that they have not refunded my money yet.
Very unprofessional."
"I ordered a ten 12 oz conditioners, but was sent 10 8oz conditioners. No apologies, still with the 12 oz product up on the website. When I called, AllStarHealth said they would give me a $10 credit, although the price per ounce was $0.75 - $1.12, so I should have been credited at least $22.48. Or I could return the product for a refund. The work on me for their mistake. I won't buy there again."