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Product & services pricing
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Return/Replacement policy:
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Verified
5/5

2006-06-12

"I have ordered from Alfred already several times during past two years (this time I got disc brakes for my new bike). Each order was completed perfectly, all the goods have been exactly as expected. Orders have been completed quickly, with shipping confirmation e-mail in one - two days. The goods are always well packed, so it is impossible to break anything during the long way from USA to Europe. I can recommend this site to everybody. Thank you very much! I'll keep with you in future too."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
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Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Being easy to reach
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Verified
5/5

2006-06-08

"This is my 3rd time buying from A E Bike. Each purchase was delivered as promised in a reasonable amount of time for what I consider a good price; the best price I have been able to find on the web.

What criterion is most indicative of the buying experience? Repeat business. I will buy from them again, making them one of my first stops when searching for bicycling related products. Primary reason: great price.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2006-05-19

"I ordered cycling shorts from Alfred E. Bike. I received exactly what I ordered via UPS six days later. No problems. Fast and efficient. A.E.Bike had the best price on the internet. I will not hesitate to order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
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Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Verified
5/5

2006-05-15

"Very friendly customer service. Order was placed on April 29, 2006 and received in Quebec, Canada on May 10, 2006 by USPS Air Mail. Great merchant, very easy to do business with.

Good prices, very reasonable shipping cost and fast.

Will reccomend them to friend and will do business with them again in the future.

Best regards

R Charron
Quebec, Canada
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-05-13

"Purchasing from AE was a very positive expirience. They had the best price for this product bar none...(another retalier that advertises that they will match competitor's prices refused to sell for the same price as AE!)

Shipping was fairly priced and blazing fast!

Thanks Alfred E. Bike! I will be ordering with you again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
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Making decisions on their own
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Web site reliability
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Web site being easy to use

Verified
5/5

2006-05-09

"Outstanding. Order processing is quick and so is shipping. Considering I live in Europe AEBike delivers goods very fast. I will continue to buy from this merchant in the future. This is my second transaction with AEBike."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
Making decisions on their own
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Overall customer service
Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Verified
5/5

2006-04-28

"Alfred E. Bike is a great place to purchase bike components. They have a great selection, the best prices and great service. Thank You."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2006-04-26

"This time I ordered a seatpost, then had to add another part to my order 2 days later. I called AEBikes, they were great, added my extra part no problem. I've ordered from them before, their prices are great, their service is fast, they are easy to deal with. I buy bike parts from all around the world, basing my decisions primarily on price. AE Bike usually wins on price (always the lowest prices and best selection in North America), and always their customer service is great. Furthermore, their product descriptions always describe exactly what you need to know (weight, dimensions, materials, compatibility) without the marketing hype. This company defines how an internet BtoC should work."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
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Customer service being easy to reach
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Customer service being knowledgeable
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Customer service being trustworthy
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-09-27

"I ordered a Kryptonite Evolution bike lock which arrived missing the carrying bracket. I called the seller and was told that the kryptonite bracket would be sent to me. What I was sent instead was a useless cheapo off- brand bracket that will not work on my bike. I contacted the seller again and they told me that I was stupid for wanting a carrying bracket and that I should carry the lock in a backpack and then refused to send me the proper Kryptonite bracket, saying that they could not get one (I wish they would have at least had the self respect to make up a better story than saying that a bike shop can't get a mounting bracket for the commonest brand of lock in the world.) They now refuse to take back lock for refund because I used it while waiting for proper bracket to be sent! I'm willing to bet that they sold the bracket that was supposed to come with the lock and planned all along to substitute the cheapo junker. Do this switch frequently and make a few extra bucks? "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2005-03-06

"I've order from AE Bike several times. Prices are excellent, as is the service. Very polite and helpful on the phone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Web site being easy to use

Verified
5/5

2004-10-21

"Friendly and outstanding store. They have a good selection and great prices. Their site is easy to nagivate and has many features like forums and classifieds. The classifieds is a bit thin but time will tell. I purchased 2 items using their website www.aebike.com because they had the best price I could find on the net. The only bad thing is the website only offers ground service for shipping in the US. I needed it in a rush since my bike was wrecked during a race and winter was rolling up fast. Well, just give them a call. They shipped my stuff next day and it arrive in that manner. So don't be fooled by US ground only. Thanks Alfred E Bike! My bike is almost back in service. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site