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Verified
5/5

2006-12-02

"Good sevice,Low prices.
ggoooooooooooooooooooooood
"

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Verified
5/5

2006-11-30

"This is my first time to order from them and all went well. I got confirmation emails at every step and the product was delivered on the day they said it would be. I will definitely do business with them again. About the only thing I can fault them on is that they don't update your status on their web page. It always says processing."

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R88
Verified
5/5

2006-11-22

"I can't find an invoice number. It didn't arrive with the email, perhaps it came with the tires I ordered but I didn't look for thinking I'd have no use for it. This is my first time writing a review so here goes: every aspect of dealing with alfredebike was positive. I was pleased beyond expectations. They are willing to ship USPS which is neccasary when living in Alaska as UPS only delivers second day air making shipping very expensive. I'll look for the invoice number and get back to you if I find it. Thank you ps: I used the part number for the invoice number"

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Verified
5/5

2006-11-17

"I've done business online with AE Bike at least 3 or 4 times now and the service has been outstanding. They also have a great selection of products, which is a major plus. I highly recommend AE Bike to anyone."

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Verified
5/5

2006-10-19

"These store is excellent. They carry almost everything under the sun and in most cases they pricing is one of the lowest!"

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Verified
5/5

2006-10-04

"Alfred E. Bike consistently has the best prices on any items they stock. Any time I purchase a bike part, I check them first to see if they have it. If they do, I buy from AE Bike. Shipping is quick, too."

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Verified
5/5

2006-09-27

" Everything was as promised. I was able to correct a mistake I had made and your company handled it very professionaly. Very satisfied with your items and would reccommed you to any of my friends. You should teach other companies how to sell and deliver items. Thanks for everything"

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Verified
5/5

2006-09-14

"I ordered a set of tires from AE Bike. Very competitive pricing, it was a great transaction, I couldn't have asked for anything better. Great communication, tracking # provided, etc. Tires got to me in just a few days. Thanks"

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Verified
5/5

2006-09-05

"Great price and great communication. For bike parts online, these guys are some of the best. They have the entire QBP line available for order."

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Variety of brands and products offered
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Ease of ordering online
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Verified
5/5

2006-08-24

"The ordering process and shipment process were perfect. I could not ask for any better. "

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Verified
5/5

2006-08-07

"Great Price and service to this local buyer. I take advantage of their local pick-up option and pay no shipping. This one time there was an error on a previous order - it was fixed right away. No big problem. Good people to work with."

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Is easy to do business with
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
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Verified
5/5

2006-07-28

"I am generally pleased with my ordering experience with A.E.Bike. He had a good selection and reasonable prices.
I was searching for low cost alternatives to Campy's high prices, in this case for a 9-speed casette, which are getting increasingly hard to find. AEBike offered an equivalent from Miche, another Italian manufacturer, which cost about half what a Campy would cost. It will be a while before I can evaluate the quality, but it looks fine. Please note that I could not find this Miche component anywhere else in the USA.
It did arrive in pieces, with no assembly instructions, but a 9 speed casette isn't rocket science. My 5 year old grand-daughter and I got it assembled in about a half hour. It took that long because I started assembling it backwards and didn't discover my error until the last gear just would not fit.
I also ordered a Campy dereiller pully set, for a reasonable price, which installed easily and resolved my immediate problem.
I have only a single suggestion: this order cost $8.25 for shipping, and took a full week to arrive (UPS Ground). On the same day, I ordered parts from Excel Sports, Boulder, Colorado, similar size and weight, which cost $7.50 and arrived in 2 days, via USPS Priority Mail. I strongly suggest A.E.Bike offer USPS Priority Mail as an option for orders under 2 pounds.
"

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Verified
5/5

2006-07-27

"Easy to navagate website. Great price. Prompt service. I couldn't be happier.
"

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2006-07-21

"Very good seller. Very fast. Good presentation of object."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
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Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-06-15

"Very good prices, excellent communication (they usually answer my emails in 4 hours or less) and fast shipping; usually it takes 1 or 2 days to ship your order when using UPS ground (it doesn't include UPS transit time), which is good by my standards and others stores experiences. For those buying bike parts and accesories overseas, www.aebike.com is an excellent option."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability