"I recently purchased 2 pairs of Vasque boots from Alssports. They were on sale from $209 down to $134. When I made my mind up to make the purchase the sale price had expired the day before. I called to ask if they could still honor that price, she said that she would check with her boss and give me a call when he got back in the office. She called me back 5 minutes later and said they would sell them for the sale price but it may take longer to process the order because I placed it over the phone. I put in the order on Tuesday and UPS delivered them on Thursday morning (no shipping charge). My order was was well packed and complete. The boots are just what I expected, I have worn out Five or six pairs of Vasque boots and have been completely satisfied. I would highly recommend alssports, there is nothing they could have done better, Price was great, service was friendly and helpful and I had my boots in less than 48 hours. "
"This place is a complete joke. I ordered two Gregory backpacks that were listed on sale. Both of my orders were later cancelled because they claim they didn't have either of them in stock. What are the chances of ordering two backpacks that have three different sizes and three different colors not being in stock? I spoke with a representative on the phone and he told me that there were pricing errors on the website the night before and they were cancelling a lot of orders. He also told me that he would try to have them drop shipped to me at the price I originally paid but I never heard back from him.
WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I will never do business with Al's again."
"Purchased sun glasses. Site navigation, selection and checkout were easy. After sale communication was good - automated. Order was processed and shipped quickly. Product was well packaged and in perfect condition. I recommend AlsSports."
"Ordered a pair of shoes. I had Read these comments, so I called in to verify stock and color. Rep told me it was all mine. I placed the order on a Friday at 1:20 pm.
Monday, I called to get the tracking number because the online cart would not let me setup my account after completing the order.
Shoes had not shipped, not a big deal, asked rep to email me tracking number when they shipped. Rep looked over account and told me they would ship that day and that they would make sure to email me, they were adding it to the notes to be sure.
Tuesday, no tracking number, called. Rep had me hold and then came back and advised they had sold my shoes over the weekend. When pressed, Rep admitted they know about orders very quickly after they are made, but do not have a system in place to fulfill them immediately. they had a big sale over the weekend and they were sold.
Apparently it takes over 4 days after they know they have the order to even begin fulfillment let alone ship. Keep this in mind if your going off of their online quantity numbers for any given product.
Despite all of that, the first rep was able to go get and verify by sight the shoes and the color and direct me to a matching picture online for verification since the website lacked an actual picture.
Overall, the rep could not do anything but apologize and assure me days from now the money would be returned even though he said they had not really charged me yet. My account differed on this subject.
Conclusion:
In the end, ordering it for a bit more from somewhere else, will likely save you effort and frustration and probably all around cost less. At least until they bother to take the issues in their fulfillment system seriously and fix them."
"Terrible experience! Ordered a pair of skis for a great price. Website states free shipping over $75. Email order confirmation stated Shipping was $0.00 for my order. The next day I got a voicemail message that there would be a $10 "oversize shipping fee". Called company and spoke to the owner, Chris Larson who said that $10 was "a deal" because it was more like $19. He said that the website was incorrect and "was being fixed". Bottom line, he would not absorb the $10 and cancelled my order, then hung up on me! A "great deal" was no deal at all."
"I recently got a smoking deal on a new ski helmet from them. Almost $100 off different sites, including backcountry.com. Item wasn't shipped for 24 hours, and I had to ask for a tracking number. Once I received the tracking number, it was for USPS when I paid for UPS. Item arrived and was in excellent condition, just strange that I had to ask for a tracking number, and it wasn't shipped how they said. Did only take two days to arrive however."
"Deceiving shipping policy. If you order over $75 you get free shipping. But if you return the items you will be deducted shipping from your refund.
Why? Their reasoning is that you made a purchase, but by returning the items the purchase is effectively worth $0, so you owe them the price of shipping.
My point is that if you advertise free shipping, its FREE. If you purchase items that do not reach the free shipping threshold, you obviously have to pay a certain amount for shipping, an amount that is listed in your total before you check out and pay for your items. If that were the case, I would not expect to receive a refund of that amount. Which is what I assumed when, on their website, it states "original shipping costs are nonrefundable." This is standard policy for all online vendors.
If your return policy is to deduct shipping costs upon return even when advertising for free shipping, you must make it EXPLICIT on your website. I now view Alssports as a company looking to take advantage of their customers. I'll be filing a complaint with the BBB and will be writing reviews wherever possible. "
"No complaints about quality of products or prices. Problem was with speed of shipping and communication. Paid extra for faster shipping, but shipment was sent several days after order placed and did not arrive when needed. Attempts to contact customer service have so far not been successful."
"I found a great deal for a Smith ski helmet at alssports.com, but after reading the negative reviews I got worried ordering from this company.
In the end I decided to go ahead anyways and I am glad I did. The order got shipped the next day and I received it 2 days later.
"
"I ordered a pair of Gore-Tex snowboarding gloves a little over a week before I went on a snowboarding trip, so that I would receive them before I left. However 5 days (4 business days) later, which is three days I leave before my trip, I received a voicemail that said that they are canceling my order because they couldn't find the matching glove. When I bought the gloves, it said there were three pairs of XL gloves available. Obviously they have inventory issues. The service rep never offered an apology or anything else to make up for their error...very poor customer service. Now I can't order gloves for my trip without overpaying for one or two-day shipping, because they didn't notify me earlier. Thanks Al's!"
"Not Good!!!! They are misleading with some items and will not accept full responsibility. I advise not to shop there.
Do not shop with AlsSports.com They are not good to deal with. WARNING!!!! WARNING!!!! WARNING!!! Stay away!!!!!
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"This store is a joke. I should've known when they were selling the items cheaper than elsewhere. The item that I ordered was in either used or floor model condition.. I have also never experienced such difficulty trying to return the order.."
"Great company- good prices, fast shipment. Very happy with my purchases."
"Hands down great experience. Purchased a North Face jacket from Als. Received the jacket the next day! Great deal, great product and great service. I recommend AlsSports. Thanks."
"Got an amazing deal on a MSR tent. I thought the price was too low and might be a scam. However, the tent arrived in mint condition as promised. "