"I needed some shoes for my daughter for going back to school so I gave Al's a chance and got them there. I'm very glad I did the price was great and my daughter loves them! No problems at all. Thank you Al's!"
"Two weeks and still have not received my item. Aweful customer service. I placed my order, received email confirmation, and then nothing. After a week I called and was promised it would ship the next day priority mail. A week later I still had not received the package. I called back and the represenative said it would be a few more days before it would arrive. Save yourself the aggrevation and go with Amazon."
"I wanted a particular Salomom ski and Al's had the lowest price on the web so I checked their customer ratings and comments before ordering. Initially I was a bit concerned with some of the negative comments but when I rechecked Al's website all of the policies people complained about were clearly stated on the website, and more importantly, I thought the policies were reasonable given the deep discount Al's offers. I ordered the skis and they arrived as promised - brand new, perfect shape despite being shipped from Utah to Rhode Island, and the price tag on the ski was double the price I actually paid. Al's didn't even charge me the $17 shipping fee for an oversized item. I'm delighted with my purchase and very pleased with Al's Sporting Goods. "
"I was a little skeptical buying from them after seeing some of the negative reviews, but I must say alssports.com is fabulous! Their customer service was top notch, the product was shipped right away (crazy fast!) and I was e-mailed a tracking number with my shipment notification. I got a great deal and my boyfriend loves his new camo rain jacket. I will definitely buy from again!"
"Placed an order for an item that was in stock very near Christmas, and was notified a full day and a half later that it was no longer in stock and my account was credited. Now I won't have the product for Christmas and have to go find it elsewhere... very disappointing and incredibly annoying. So they might be good if you're not in a hurry to get your product, but clearly they are not reliable in a tight situation."
"I recently was looking for a Osprey Poco Premium Hiking pack. Al's was the only place I could find who had it at a discounted price. After reading some reviews, I was skeptical to order from Al's. However, I decided that a 38% discount (including a coupon code) was worth the risk. Boy am I glad I did. I order the $299 pack for $188 with free shipping on a Sunday evening. Monday morning I received an email from both UPS and Al's with shipping info. I received the package on Wed. Everything was perfect with one exception. I noticed a few days later that the pack was missing the diaper changing pad, I emailed Al's and they responded in less than 12 hours with confirmation of sending out the changing pad. From the reviews I had read, people must have experienced a completely different Al's than I did. I give this company A+!!!"
"I only feel the need to write this review because of all of the negative feedback that Al's have received and I decided to give it a chance anyway. My experience is this: I found Al's via spadout.com as the cheapest retailer for the particular climbing gear that I wanted so I pulled the trigger. They were about 30% less than anyone else, I was worried that it may be too good to be true. I did get my package though, everything that I ordered in a fairly timely fashion. Packing materials were virtually non-existent but the gear wasn't exactly fragile. Al's certainly isn't perfect: their site doesn't work at all on Android; in Windows 7 + Firefox clicking on the UPS tracking link on the order list page doesn't work at all and on the order page itself it almost gets you to the tracking; I also have a sneaking suspicion that they store your password in plain-text. I would certainly order from here again because of the prices but technology-wise they are extremely unimpressive."
"I was a little leery about placing an order with Al's due to the number of negative reviews I have read here. However, I decided to take a chance on a Mountain Hardwear Enterprise backpack that was on sale. I also found a promotional code that Al's honored and they gave me another 10% off of an already ridiculously low price. Being a gambler, I rolled the dice.
My gamble paid off big time! I ended up paying $62.68, which included shipping, for a $110 backpack! I placed the order on Thursday morning and the packaged arrived on Monday morning, in perfect condition, bearing a brand spanking new Mountain Hardwear Enterprise backpack! Perfect!
My only issue, and it's a minor one, is with the shade of gray on the pack. This is not a reflection upon Al's but rather with the representation of this item on the Mountain Hardwear website. Al's just used those images, which vary considerably from the actual colors. This is a complaint that is expressed by everyone who orders one of these Enterprise packs, regardless of where they ordered. It an issue that Mountain Hardwear needs to address! The image for the "Stainless" color of gray is that of a much darker gray than the very light shades of gray or silver on the actual pack itself. For the price I paid I can easily live with it!
As far as Al's Sports is concerned, I would ordered from them again with confidence and without hesitation! Kudos to Al's Sports for fast shipping and low prices! You have earned a great reputation as well as a very happy customer!
**Al's DID NOT ask me to write this review."
"Bought pair of Sanuks. They were great but I purchased the wrong size. Sanuks apparently are suppose to fit snug and a size nine didn't quite do it for me. So I had to return it for a 8.5. The shoes arrived quickly, and I had no problems with customer support when I requested a exchange. Luckly they had 8.5 in stock. Few days later the 8.5 showed up in the mail. I'd recommend them to anyone. The kid I talked to seemed really nice and helpful. "
"ordered a pair of shorts. a day later, received a phone call, saying that the item was not in stock, and whether they should replace it with some other shorts. When I checked online, the shorts that were offered weren't listed, and I didn't find them anywhere else online with the product description that was given to me. So I called to cancel the order. Now, running out of stock happens, and doesn't in itself warrant a bad review. What's unacceptable to me is that they charged my credit card for an item they didn't even have in stock. Will update after finding out how the refund process goes.
UPDATE: received an email confirming the refund a few hours after cancelling the order, so that's decent. Still, companies should charge cards when the order ships, not before they even know they can deliver. "
"OK(ay), so I never leave comments after purchases, but I really have to this time given the negative reviews on reseller-ratings and on Google. Despite the negative reviews on these websites concerning damaged products, shipping issues, and product availability disputes, I did take a risk and pulled the trigger. I hate to defend these guys but, I have to be honest and share my business experience with you all. What can I say, they have (had, at the time) the best online prices (for what I was looking for) and plus I had a coupon code AND I was able to use either Google check out or PayPal (I used PayPal). I have been searching for a good price on The North Face Woman's Denali jacket and for The North Face Kira Tri-Climate 3 in 1 Jacket for my wife and BAAM, they had it and in black (a rare color to have on a sale price). The prices were cheaper than REI, Nordstrom (not that I was expecting them to be cheaper), and camphor. They had FREE UPS shipping as they claimed on the front page (which is what they used). I threw them a curve ball and ordered 2 separate orders 09FEB12 (not on purpose but that's how it happened), and received a confirmation the same day from both PayPal and Al's sports (standard op.). On 10FEB12, I received only one email from Al's sports which contained a master UPS tracking number for both shipments. The tracking number was legit and I checked it everyday. I received my packages today 16FEB12 (5 business days). Nothing was damaged, original tags were still on, nothing smelled like funky cheese and I am EXTREMELY happy and EXTREMELY happy with my purchase. They even gave me a 10% discount coupon to use again for a future purchase. It was also raining today and UPS covered my box with a plastic bag, but I believe that is standard with couriers. I did not have to call or deal with CS, so I have no comments to say about Al's Sports CS."
"I just had to write me review here! I order a pair of cleats that were on sale from $399 to $100 meaning I got a GREAT deal. I placed an order Thursday night & I received the package Monday night. Everything went well. I will defenitely order from here again. Highly recommend Als (:"
"DONT SHOP HERE
This website is a scam, I wanted a pair of sunglasses about 70 dollars so i went ahead and bough a compass to make it 75 and get free shipping... mistake! three days later they tell me the order shipped, but the tracking number they give me isn't real... i email them asking for a tracking number, no answer. 4 days later (almost a week now) i get an email telling me theres no compass in stock, but the glasses are still being shipped out, and the money was returned to my credit card. okay.. so i send them an email asking about the shipping, again no response. I lost my credit card and had to cancel it like a week ago, so if they refund the glasses into my credit card, im afraid the money would be lost as well!! it's been about a week since the order, but they're not picking upthe phone. nothing in my inbox yet :( avoid this website!"
"I took a chance on this store and I must say I am disappointed. I ordered 3 items all of which were in stock online, got an email stating my order with all 3 items have been shipped. I check later and I am mysteriously refunded 16 dollars on my credit card and my box has only 2 items! I did not get a phone call, or an email stating that they would not be sending all the items. I am very disappointed and will never order from this store again"
"Worst experience I ever had with an online store. Customer care totally useless. They simply lied to me several times saying they would have shipped the item the day after (but they finally admitted the item was NOT in stock). Extremely disappointed. Stay away."