"Both airsoft rifles were of great quality. Both of my boys were very happy with them. They could hardly wait to go and try them out."

"the RC motorcycle that I ordered and paid more for shipping than the cost of the toy does not operate properly. it only goes in reverse."

"Terrible RC car! Totally regret the purchase. Just gave it to my son for an early Christmas gift and batteries had to be changed after 10 min of use, then it stopped working altogether. Now I understand why it was so cheap...because it IS cheap. (Lamborghini Murcielago Electric RC Car Flaming SRV 1:20 RTR)"

"The shipping charges (for UPS Ground) were very high for such a small and lightweight package. If I had found the item in stock anywhere else I would never have purchased from this merchant."

"Ordered 3 different cars and electronic grenades online. Recieved emails and tracking numbers making it look like my items were comming. Recieved nothing. My clue was an email that said credit memo. I called and was told none of my items were in stock. Although the web said there was stock. That was 4 different items. Thanks for screwing up xmas for me. I will never shop here again."

"Package arrived promptly. "

"I got my stuff super fast and at a good price"

"great price on the Airsoft gun my son wanted compared to all the other retailers for the same gun."

"We ordered an airsoft rifle for my son, who had spent a good amount of time deciding on, all of this to keep up with his brothers playing airsoft in the woods. We found the best price at airsoftrc.com so we placed the order. It took some time to get to us so I wasn't sure of the make or model anymore. He knew right away that it wasn't the rifle he had ordered! It was a lower fps rifle that would sell for less, so we contacted airsoftrc.com and they agreed to correct it (#1). We shipped the first incorrect rifle back to them (they paid postage) and again it took some time for us to receive the next rifle. This next item was closer to the right rifle but missing the red dot sight and flashlight (#2). We again contacted airsoftrc.com about the wrong item being received. Airsoftrc.com told us that the only thing that was different was its missing the red dot sight and flashlight and they could send us these items separately.

Since the original order was placed 8/21/13 and it was then 10/10/13 we decided to return the wrong item for a refund. We were supplied an RMA (10/14/13) from airsoftrc.com so we shipped it back (our cost) expecting a full refund due to receiving the incorrect item (twice).

It’s now been a month since tracking shows airsoftrc.com received the returned wrong item and with some emails in between indicating that it would be handed within days I've seen no credit back to the card. Yesterday I received an email from airsoftrc.com letting me know that the return was outside of the warranty time and we could only receive in store credit. I don’t understand how a warranty can begin until I receive the correct item or why I would have any hopes airsoftrc.com would send me the right item next time.

All of this has gone from the original order 8/21/13 to tracking showing receipt of second return on 10/25/13, now 11/25/13. Of course my son has since bought a different airsoft gun to play with his brothers but airsoftrc.com is definitely not the place to order any airsoft from. Twice shipped the incorrect item (I can only assume they didn't have the right one and thought the kid wouldn't notice) and have failed to do the honorable thing returning the money paid for nothing supplied.

Their choice for $55.95!

Tim Thompson
"

"My cars came fast. The work perfectly. The have cool details"

"The airsoft gun I ordered was shipped very fast. The airsoft gun also was packaged very well and arrived without any damage or missing parts. I will definitely order from them again!"

"Ordered a specific RC car for a specific price. Was shipped a different model (model, smaller size and less price). Charged the original amount. Contacted customer support and they wanted pictures as proof. Sent pictures and they responded "Thank you for contacting us. Thank you for the photos. Unfortunately, we do no have the blue car. They come mixed in one case. We sincerely apologize for any inconvenience this may have caused" That was it. Nothing about replacing it or any assistance whatsoever. Crappy customer service."

"1ST ORDER ... there was an issue with the billing and shipping address. The money was still debited out of my account. Order was eventually cancelled and it took a long time for the credit to be issued.
2ND ORDER ... was not told that at the time when placing the order the item was out of stock. Money was debited, order cancelled out of their system, had to prove I had an order to be credited and was eventually credited weeks later.
FRIEND'S ORDER ... My friend received a tank that his wife bought him only to find out that it was previously used. Paid for the return to get a new one. Has yet to receive a new one or a credit on their account. Sent emails without a return reply and tried calling and the voice mail box was full. They're still out the tank, cost of the tank, and the return cost of the return shipping cost."

"Great product, cheap price, shipping was earlier than expected, definitely will buy from again! :)"

"Extremely fast shipping, great value, great customer service. Very Happy! "