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Rating 2/10

Ordered a specific RC car for a specific price. Was shipped a different model (model, smaller size and less price). Charged the original amount. Contacted customer support and they wanted pictures as proof. Sent pictures and they responded "Thank you for contacting us. Thank you for the photos. Unfortunately, we do no have the blue car. They come mixed in one case. We sincerely apologize for any inconvenience this may have caused" That was it. Nothing about replacing it or any assistance whatsoever. Crappy customer service.

Rating 10/10

Awesome customer service, great communication. Called me during hurricane Sandy to tell me shipping would be delayed and offered to cancel my order. Still shipped fast.

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