ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.22/5
Chance of future purchase:
4.41/5
Shipping & packaging:
4.23/5
Customer service:
4.43/5
Return/Replacement policy:
4.46/5


Verified
5/5

2024-03-02

BEST Customer Service!

"A totally different and more positive experience from purchasing from anyone else! Greg in Customer Service spends as much time as you need, helping to make the best decision on your purchase. He is professional, experienced and very friendly which is why I have made multiple purchases at Airgun Depot. Fast shipping and liberal return policies if you aren't completely satisfied. Their main competitor doesn't even come close, and those folks act like they are doing you a favor even speaking to you. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-30

Stronger ZM1 Pellet Rifle

"I ordered my new XM1 Supressed .22 pellet gun over the phone. I had questions about the pump etc. the representative was very knowledgeable and helpful. My new pellet gun was delivered very quickly and I am very satisfied!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-04-14

Very disappointed

"My Diana airbug arrived, but was defective, it would not ****. Discovered this during a more than 3 hour chat with Airgun Depot when I was unable to insert the magazine, turned out the rod would not go all the way back nor click.

I asked for my replacement to be checked before shipping to me, but they said it shipped out before you had the chance to check it. Really?
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-18

GOOD EXPERIENCE

"It was easy to navigate the website to research what I wanted, and the specifications of the various handguns were very clear and useful. The video reviews were especially helpful in making a decision as to what I wanted.
Good selection of pellets and C02 cartridges helped to keep the cost down.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2024-04-17

Diana P5 Arrival

"Pistol arrived with a broken rear sight."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-15

As advertised.

"I rec'd it in less than a week after ordering and test fired after hand pumping to 1000 PSI and found it functioned correctly. I ordered a compressor as I didn't like the amount of pumping required.
I immediately installed a Crosman steel breech kit sealed it w hot melt as ALL Crosman breeches lose some air there. It got over 25 shots when fully charged. It chronographed at 740 fps using 1.9 gr lead WC pellets and blew holes clean through a 1/2" sheet of plywood. I ported the barrel at the front sight with 4 3/32' diameter holes to improve accuracy as the extra propellant air from the sealed breech treatment destabilizes pellets. Accuracy immediately was dead on at 30 yards. I scoped it w see thru mounts w a good adjustable parallax air gun scoped and as I said it was dead accurate. I installed a MIM sight and the accuracy was again dead on at 30 yards. I see no need for further modification of this excellent PCP rifle which is well worth the money.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-12

Great customer service

"My package arrived with a missing part. I called and it the replacement was mailed the next day. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-05

Diana 64 PRO

"Rifle was in stock and shipped same day as ordered. Arrived two days later. Very well packed and in perfect condition. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-01

Easy and best price!

"With the discount and free shipping you had the best pricing for the in demand item I was looking for. Setting up an acvount and placing my order was simple and fast! Thank you! I will be ordering from you again in the fuure!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-03-17

BBs everywhere.

"I received my package ahead of schedule however as I lifted the box with several small items in a very long box, I heard and saw bbs, thousands of bbs working their way down the items in the long square box like a African rain tube. Very disappointed cause I have to clean that sh*t up 8000 bbs. Come on guys. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-03-05

Ease of Ordering

"I purchased my FX Crown MKII from Airgun Depot, and that was such a remarkably easy and expeditious process that I have since used them for all my accessories, supplies and ammo. Great inventory and expeditious service. What more could you ask for?"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-04

Great product selection, lots of useful information readily available on site.

"I found articles and videos on the website to help learn about the latest available products. The selection provided me with quality choices, I found everything I needed and the questions I had were answered by the online chat bot, which quickly connected me to a human. Completed my order with no problems. The order was packed well, shipped quickly, and arrived on time and without issue. Very pleased, have placed further orders and look forward to watching for new products. Would recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-03-02

Great Response

"I appreciated the availability of rapid online response to my questions. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-02-27

No Problems

"Have never had any issues with any purchase from Airgun Depot."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-02-27

A great company!

"I have purchased a number of air guns from Air Gun Depot and always had a great experience. I would recommend purchasing fro them"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges