"I ordered a product that I needed quickly and the website said I would get it in three days if I paid for expedited shipping. They shipped it from Israel using the US Postal Service and it is over a week late. I will now have to buy a replacement locally, because I need it for my daughter's Bat Mitzvah. When I complained, they told me to take it up with the post office."
"I ordered a talit and teffilin bags which were advertised as Suede bags made in Israel. In fact they were 100% synthetic material made in China. The clear plastic protective bag that came with it was the wrong size and would not be useful. But the looks were good, I even gave a positive review, though I did mention the plastic bag and expresed my worries about a weak zipper.
I personalized my bags with my Hebrew name and bought a custom made to size clear plastic protective bag.
No more than after 10 times I used the bags that the zipper on the talit bag broke.
It is impossible to get a response from the customer service. And as a joke they first offered 5% credit and lateer 10% ($5.90) They also questioned when I reported the problem, conveniently forgetting that it took a month for it to arrive.
I am now disputing the fool amount with the creditor under a buyer protection .
I would recommend to stay away from this guys.
"
"Ordering kippahs to be delivered to Scotland seemed crazy enough, but Ahuva assured me the shipping would work seamlessly.... AND THEN we suddenly had to move the date UP BY TWO MONTHS. I was panicked; they were not. Although the date had just been printed on the kippahs, they were able to very quickly change it and ship them out to me. They are beautiful and we are thrilled with their service. It was a wonderful experience and we're so grateful to them."
"I BOUGHT 50 KIPPAHS AND IT TOOK 2 1/2 MOTNH TO COME IT CAME FROM CHINA THE COLOR WAS OFF AND SO WAS THE KIPPAH ITSELF. THEY CHARGED ME $155 AND THEY SENT THERE COST AND IT WAS $12. I TOLD THEM THAT IT WAS FADED AND CHEAPLY MADE AND THEY REFUSED TO TAKE IT BACK. STAY AWAY FROM THESE PEOPLE THE WILL STAEL YOUR MONEY!!!!!!"
"Not sure about all the other reviews on here but I ordered a small prayer shawl and it arrived on time. As well, I got a discount making it cheaper than anywhere else."
"I can only speak for myself and admit to being a bit surprised after reading some other reviews. I ordered two pair of candlesticks which were shipped to my daughter in Chicago. They arrived on schedule, but one pair was salt and pepper in error. When I notified them, they responded immediately rectified this promptly and shipped the right ones! What better service could anyone want? I felt I was treated extremely well and will recommend Ahuva to others without hesitation. Yes, mistakes happen. But their service was prompt and their attitude excellent. "
"The product I received from Ahuva was in error. I found their customers service department nonresponsive and dysfunctional. I required a third party to seek resolution. While I really liked my product I would highly recommend buying it elsewhere. "
"Horrible horrible horrible customer service. This place needs to be shut down. They are theives. I have never dealt with such dishonest people.!!!! I am furious with them. I kust read other reviews and I realized I am not the only person they screwed"
"Rip Off! Stay Away!
I ordered a product with a specific design and color and was sent a completely different product. When I called to complain, I was told that the product I ordered was no longer available so they sent me a substitute. However, they did not ask if I wanted the substitute product - which was completely different - and I did not. They just wanted to make a sale and keep my money even though the substitute product cost a fraction of the product I paid for. I was asked to return the product I did not order at my expense to Israel after already paying shipping of $28. And this was right after Yom Kippur! Pure theft! Stay away! I took a chance and was burned and lost $100. Don't make the same mistake I did."
"2 weeks after item ordered and no update, I called and magically the item was shipped. Owner is indeed unfriendly and brusque. Price was better than other sites. I recommend you follow up on all orders and don't expect a kind customer service person."
" After submitting a negative review, I can now say that Ahuva appears to have gone "the extra mile" to help resolve my problem. In fact, once I return it in the Israeli mail, Josh (Ahuva) is going to call the artist and go thru exactly what my specifications are. I hope I can have the corrected tallit & bag prior to Rosh Hashonah. Will keep all informed. All the best, David
Chapter 3: As far as the above is concerned Josh had accused me of not ordering the items correctly; yet my order was submitted EXACTLY the way Ahuva told me to do so, i.e., by referencing previous conversations. I mailed the items on the day in Jerusalem I said I would and provided Josh the registered number - I had to do so via email because the phone I rented was inoperable. Although he said he would let me know when I could expect the items, Josh did not update me after he supposedly contacted the artist. The items did not arrive in Israel prior to Rosh Hashonah, not even prior to my departure back to the USA. I have called twice - no one answers. Sent an email with NO RESPONSE. Josh said he has hundreds of favorable responses - where are they, Josh? I must go along with these negative responses. The fixed tallit & bag better be perfect OR I will return it and have my cc company go after Ahuva for a refund! I'll let everyone know if/when I ever receive it! To all who read this, G'mar chatima tovah! All the best for a good year!
Chapter 4. Ahuva has told me to withdraw this negative review! Not a chance in the world would I do so. The lastest is that Josh said the tallit was never received by the artist and it was sent back to me in Jerusalem. The tallit must be floating in space somewhere as it never came back. He refuses to provide me a refund unless I return it to him, which is impossible! He has cursed me in his emails and made other disparaging remarks. I have never dealt with such poor service in my entire 74 years. I have turned the dispute over to Paypal for resolution. If they can't resolve it. I will then go to the credit card company. No matter what he says, he and his company are completely at fault. He has lived up to the negative comments here on this site. I notice that there is a more recent complaint after mine! I kick myself for not checking him out before I ordered the item. DO NOT ORDER FROM THIS COMPANY, FOLKS!!!"
"NEVER, EVER buy from this merchant. Poor customer service, takes forever to get a response. The order is wrong, it's a big regret to order from this company. Never again!"
"THE single worst purchase experience I've had online, and I do a lot of online shopping. I paid for express shipping (listed as 2-4 days) and a month later the item still has NOT BEEN SHIPPED. If you're thinking of purchasing an item from Ahuva.....THINK AGAIN. Their customer service is non-existent as is their response to my customer complaint. I only wish I could give NEGATIVE STARS."
"Company delivered as promised and I am satisfied."
"I took a chance with Ahuva. It was a terrible experience.
I ordered a Tallis and Kepot for my son's Bar Mitzvah. The Kepot were ordered the first week in March and didn't arrive until the first week in May, a week before the event despite promises that they'd arrive in 4-5 weeks.
The most disturbing part of our experience was dealing with the owner (in Canada, working out of his home). He was incredibly condescending, rude and hostile. When I pointed out that the kippot hadn't arrived on time, he dismissed my concerns by saying that we still had plenty of time before our event for them to arrive.
When he made a mistake in a communication to us and I questioned it, he became argumentative and tried to make the issue about me being too particular. Well, yes, it's my son's Bar Mitzvah and I lost confidence in his ability to deliver because he gave us so much contradictory information. Then he reacted immaturely when I pointed out the inconsistencies.
It's not worth dealing with the owner of this company, especially if you're concerned about items arriving on time for an important event. Bottom line, there are plenty of other good stores that sell the same stuff at the same prices. I wish I had read some of these reviews before ordering."