"I wish I read some reviews before I ordered. But it is the worst ever.
Liars and liars. It has been a month since I ordered, being told it is coming. lies.
Supposedly shipped express last week.
Tracking shows it is still being prepared for shipment.
follow my advice. Never order in that awful company"

"Excellent customer service. Necklace was even better than the picture. Excellent experience!"

"When I sent an email asking about the delay in delivery, I received an email (yes - from a real person) within hours. They explained the customs process and how the holidays can slow everything down. Made sense. I received my order 2 or 3 days later - and it was perfect. Best Hanukkah present I have ever given my husband - well worth the wait. Thank you to all the people at Ahuva! I appreciate everything you do."

"I ordered some cases for mezuzahs they came very fast and are of high quality. Very happy with my purchase and would not hesitate to buy from this company again"

"Very delayed shipment. Terrible customer service. Do NOT shop here. "

"Their prices are a "bait and switch." We paid for the benchers. We paid the $50 mark up for the foil for gold print. And then after all of the hassle, the non-responsiveness (they respond to maybe every 4th email...) the confusion (when i finalllly reached someone, they had no idea what was happening. They claimed that my order was canceled. It was not - and if it had, then why hadn't they refunded my money?), and all of a sudden there's another $25 set up fee and another $.50 per bencher fee for printing.

Pay the additional $.50 to $1 per bencher from the other stores. You will still come out way ahead financially since Ahuva changes the prices on you after the order.

The last thing you need when you are busy planning a simcha is to deal with a disorganized and dysfunctional company. Stay away!

After posting a review on google, they sent me an email, and part of the email says: "We're a small Israeli company supporting Jewish families and this review very much hurts us and our business. ..."
I'm sorry, but I do not appreciate this tactic to pull at my heart strings. I would be very happy to support a company like this -- however their nonexistent customer service, their nonprofessional manner, the non-refunded money, the snarky and rude comments... they get zero pity. Ahuva's "management" suggested that I should "rise above the anger" to not hurt their business. However they hurt their own business when they play games with other people's important purchases and money."

"I made a purchase that I wanted by a certain date. I emailed and called the company. There is no response to either medium. Apparently they really are crooks. I wish I had read the reviews prior to purchasing from Ahuva.com as it appears as if my problem is not unique. Is this company even real or are they a front to take money and not send goods? The only good thing is it's on a credit card and interstate; so, it becomes federal wife fraud. Credit Card companies, FBI, and Secret Service have jurisdiction--with enough complaints like this they may investigate and people could go to jail.

Be careful. If you have this issue, dispute with the credit card, contact the FBI, Secret Service, and Better Business Bureau."

"The usual -- bought something, it never arrived, and got harassed by Josh Pinto, the owner, when I tried to complain. The bigger problem is that Josh Pinto and his family routinely post positive reviews of Ahuva in an attempt to offset the genuine problems people have with this shonky business. Judge for yourself -- would a real customer gush about a company, discredit all the negative reviews, and claim that the reason there are so many negative reviews is that people are "too unreasonable" or "make mistakes in their orders"? Only someone with a vested interest in the success of the business would care about that..."

"I've ordered on ahuva a Bat Mitzvah this week and the order process was easy . I used an online coupon they advertise on the front of the store and got the discount with no issues in my cart. Gift arrived quickly and it's beautiful. I'm totally happy. I must agree with the previous comment that most customers only write a review to complain (usually unreasonable customers who make their own order mistakes & don't want to own up to), which is very unfortunate. We customers who are happy rarely bother to write a review. That should change. It's just no fair to great stores like this one.

I noticed ahuva's graphical screen capture is out of date. Probably many years old, which lends to it's credibility. I will definitely only shop at ahuva.com. I've made two orders so far both an amazing purchase in price, quality and customer service. What more can you ask for ?

Thanks ahuva ! I'll be back !!"

"I've been ordering from ahuva for years. Always great stuff , great prices and great customer service. The store's unfortunate circumstance is that it's been in business for over 16 years and serviced tens of thousands of customers more than any other store. So while satisfied customers never bother to write a review, it's the few angry and unreasonable customers that rant online negatively. Looking at the comments a customer called ahuva stolen goods because they had a markup on product. Most others omit truthful conversation just showing how unreal they sometimes are.

I vouch for this company whole heartily. They would never be in business as the oldest Judaica store online in existence. That's something you can count on !"

"never sent item, and then charged restock fee for refund.

terrible customer service"

"Most of the shtenders posted by ahuva are sold by shtenders by design!!
They are the original manufacturer and they sell them for cheaper.
Dont place your order by ahuva.com for a shtender, you will never get it, and they will never give you back your money!!
Go to shtenders by design.com "

"I called Ahuva to place an order for kippot for my son's Bar Mitzvah. While I was on the phone placing the order, the guy was actually increasing the prices on the website. He then charged my credit card the higher price. When I told him I did not agree to the higher price he became belligerent and said it was too late to cancel. I said I would dispute the charge and he agreed to refund my money. I then got a cancellation e-mail with a nasty comment in it that I will not repeat. Fast forward three weeks. I have already ordered the kipot from another vendor, received them, and am very happy. Ahuva is a distant bad memory. Ahuva now sends me an e-mail stating that they have shipped my order and are charging my card again! One word that immediately comes to mind is chutzpah. Another word is fraud. There is no reason to put up with this nonsense when there are plenty of legitimate Judiaca vendors out there."

"I would like to thank AHUVA for the fast delivery. I received in 3 days in Brazil and the product has high quality. Thank you so much. KOL TUV"

"I ordered little tehilim books as a party favor 4 weeks prior to my sons Bar Mitzvah. Ahuva said it would only take 2 weeks. After 2 weeks they called me and said they could upgrade me to some other book for an additional price if I needed it right away. I said that I still had 2 weeks until the event and they told me no problem. Well, it's now the week of the event and the book swill not ship until the end of the week, meaning I will not get my order until after my event. They told me again that I can either purchase the more expensive books and they will ship it out today, or cancel my order, or receive them late. I told them they ruined my party favors and they are horrible for robbing people this way. DO NOT ORDER FROM THEM."