"I wish I had done my homework and searched for reviews for this site. I order a couple of low value items - pool floats - that showed in stock. My card was charged immediately. A few days went by without a shipping notification so I called and was told that the items are on a backorder and wouldn't be available for a few weeks. So I canceled the order and received an email confirmation immediately. 2 weeks later and still no credit to my card. I called the 888 number a few times. Each time, it went into a voicemail after a few rings. The voicemail didn't even state that it was Ace, it just stated: please leave a message. So I emailed them right away and then started the dispute procedure with my credit card."

"the summary: Do not do business with this store!!!!! They soil the Ace Hardware brand.

I placed an order. Next day, I noticed my card was charged. 6 days later I inquired about my shipping status. It wasn't shipped. I asked them to cancel my order and refund. I then received an email, "Per your request the order is cancelled, the credit card will be refunded." Credit card was never refunded. I had to file a claim with Amex. What a bunch of thieves. If you still want to use this vendor, read through the rest of the reviews. MANY BAD EXPERIENCES! RUN AWAY! I've forgotten to check reseller ratings on two new vendors in the last year and have been burned both times. Both had horrible reviews and I had bad experiences. Thanks to Amex for the dispute process! And thanks to reseller ratings for highlighting the many great retailers online and let the buyer beware of the bad apples.

It is possible that this web is nothing but a con. They charge your card and delay. How many people will wait until the time to dispute the charge has expired. It seems they are playing the odds and scamming people!It seems the BBB is not the right organization to contact. Read the rest of the reviews. It seem the stock response is, "the item is out-of-stock". Perhaps BBB is not the right organization to investigate. Perhaps it should be law enforcement!"

"Ace Hardware is the worst home improvement (online) store to shop at. I placed an order on a bird feeder; obliviously mispriced for $4.36 (MSRP: $20.00). I never got a call or email stating anything about it not being in-stock; but when i called them up, they said "I'm really sorry, but we are out of stock on that item." That's all, nothing else. When I asked for a refund, CS simply said "I'm really sorry, but I cannot issue you a refund." I WILL NEVER SHOP HERE AGAIN. SAVE YOUR TIME AND MONEY AND JUST GO TO HOME DEPOT or LOWES.

(I disputed the charge on my credit card and got my money back )

I am happy now :)"

"Here's a copy of what I submitted to the Better Business Bureau:

Complaint Description:
I placed a call to this business about my order (number 59081) that was placed on July 18, 2012. The site stated that the order would arrive in 3-10 business days. My order items cost a total of $11.33 and the shipping and handling was $13.84. Today, July 31, 2012, the order had yet to arrive and I have yet to receive a shipping confirmation email as was stated in my original order status email. The woman I spoke with on the phone ***-***-****) told me that there was a back-order. When I asked which item was backordered, I was told all items were on back order (Sunbeam 4-cup coffee carafe $7.99, Hartz RawHide Mini Bones $1.85, Danco Hair Catcher with Microban $1.49). I asked if truly every one of those items was on backorder, as I was very surprised. I had not received any communication of this. I asked if I could receive some kind of discount for the extra time due to the prior shipping cost. I was told that this was not an option because of the value of my order. I was placed on hold after I told her that I was not trying to be rude but I again asked could I receive a discount in exchange for not having been contacted and the shipping. The woman then said maybe I wanted to cancel my order since I was having to wait. I told her that I still wanted the items but she put me on hold when I asked if the online business was a main website for Ace Hardware or a single store...no verbal response; just put on hold for twenty minutes. I hung up the phone and called back to receive a voicemail in two rings. I called again and the woman answered. I said I was the customer placed on hold and would like to speak to someone about my order. She said you want a discount and I don't know how I can help you. I responded asking how was placing me on hold for twenty minutes helping. She hung up the phone. I called back again and she answered. At this point in the call, I had no option to even ask for a refund because she continued to speak over me. I said I do not understand what the problem is, as I had not done anything wrong. She just repeated quickly 6 times over me, "How can I help you?" and hung up again. The woman's behavior towards me as a customer to her supposed business was evasive, inappropriate, and bizarre enough that I am not planning to deal with her directly anymore."

"Worst site ever. Ordered three items and waited. Never arrived and they never contacted me. When I finally contacted them I was told they were out of the item and wouldn't be replacing it. Do yourself a favor and avoid this site. "

"Worst online shopping experience ever. Placed a rather large order with Ace online. Never heard anything back from them for several weeks. When I sent an email inquiry I was told that a few of the items I ordered were on back-order and would not be shipped for another 10 days. Since I needed the product as soon as possible (workers were literally waiting in my house to start projects that were dependent on the materials in the order), I asked that they ship what they had in stock, while waiting for the back-order shipment. A few days later, I was sent a one line email saying they weren't willing to assist. After waiting another 10 days, I emailed them again to check on the status of the order, only to get another one line email several days later, stating that it would be another 10-14 days. I sent an email of extreme dissatisfaction to them, for which they seemed to care less. Ultimately, I just requested a refund. Thanks Ace for wasting nearly 2 months of my time! Hope you guys go out of business."

"I ordered attic fan on June 06 2012. To this day (07/10/2012) I do not receive ordered item!!!. The customer service is laying to me that is on "back order". They already charge my card for this item on June 07, 2012. I do not recomended this store to any person. "

"Straight up Bait and Switch.... the items were "in stock"
ready to "ship immediately", then 10 days after my card was dinged, I got the apparently standard email they send to everyone... "your item is a special order, therefore it will cost $110 extra dollars to ship it to us then you"

All this for items worth about 120 bucks.

Called them to cancel, got a low budget boiler room answering service, the lady said she would cancel my order immediately and send a confirmation number via email. Time will tell, I will update if possible but my warning is the same as the dozens of others i'm finding online....

BAIT AND SWITCH - STAY AWAY"

"ordered an item from them, they immediately charged my credit card. then they sent an email saying there would be an additional $9.99 shipping fee, and they would wait for confirmation before proceeding. i asked them to cancel my order and refund my money. they sent an email saying the item i ordered was no longer available, and my account had been credited. it had not been credited. two more emails from me requesting my money, and they replied each time saying the money had been credited. but, they have not credited my account. horrible company, don't waste your time or money."

"I placed an order for 3 different items. First I got an email that one of the items is no longer stocked. I said ship the rest. The next day I get an email that no item I ordered is in stock and they are cancelling my order! Thanks for wasting my time."

"I placed an order for about $50 worth of products which cost over $20 to ship. Four days later, I received an e-mail that they couldn't honor the order unless I agreed to pay another $20 because the items weren't in their warehouse and had to be special ordered. So I could get $50 of product for over $90 if I wished. They are nuts. Their web site should indicate the price you pay as a customer accurately and they should stand by the price, don't you think?"

"Don't trust ekomi-us reviews for this company. ekomi will not allow you to post a complaint until you have completed a transaction, so everybody who was baited and switched doesn't count as a customer to them.

"Order Number: #51932

Thank you for ordering from AceHardwaresuperstore.com Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $89.99 is required to ship your order via freight service. Please contact customer support at 1(***-***-****; for your security we do not keep credit card numbers on file.

Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.""

"Ordered because the price was a few bucks cheaper. Bad idea. Paid (a lot) extra for expedited shipping. Got nothing. And nothing. And nothing. After waiting a week I emailed (no response) and called (what a coincidence, it's shipping today!). Then, got an email that shipping was delayed.

Suggestions: Don't sell items you don't have. Don't lie to customers."

"Wish I could give 0 stars. Ordered 25 electrical outlets, seems simple enough. Was told the items shipped, was told they confirmed they shipped, was told they reshipped, was told they confirmed they were reshipped, and now 20 days later was told they weren't shipped. Was told today they were shipping again, I am skeptical if I will ever see these. My advice is to pay an extra couple dollars and buy from a more competent store."

"I'm really suprised to see bad reviews here. We order things often from them online, even with shipping their prices are normally better then elsewhere (at least on the stuff I've seen, if they aren't I simply don't order that). We always get an email with shipping info & etc. We've twice needed to return an item, both times the return was our fault for not ordering the right thing but they didn't care, they took the product back (convienently in store for us here in town) for a full refund of the product cost & then helped us find what we did need. We've had very good luck with them it seems ;-) but either way I will definitly be shopping with them again. It's unfortunate they've been so terrible for others :("