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Verified
5/5

2004-01-22

"I placed my order on sunday night for a AMD Athlon XP 3200 and an ATI Radeon 9600XT. Monday it processed and shipped. It was at my door on the east coast Wednesday before noon. I chose FedEx 2 day. This was the smoothest transaction! I love AccuPC!. Please keep up the good work and you are bookmarked. I will shop here again!"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
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Verified
5/5

2004-01-20

"I purchased a DVD +/- RW burner at a great price from them. Delivery was fast and it was the correct product. Would do business again."

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N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-19

"Not much to say. I ordered online. Item was shiped out quickly and now I have it. I have bought from Accupc before and I will buy from them again. Never had any trouble. This has to be one of the best online resellers out there."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-01-13

"I have ordered on several occasions from AccuPC and the service has been outstanding. Good prices, courteous sales personnel, and extremely fast shipping. On many items, the shipping is free. This is a great company to do business with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-12

"Absolutely outstanding experience. Product was at a very competitive price, arrived a day earlier than expected, and was just what I ordered. Bravo!!"

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Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-01-07

"Best price available, extremely fast order fulfillment, good communication about the order, what more could you ask for?"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-01-04

"Bought a Syntax S740MP (a SIS 740 uatx motherboard with "on-board" duron 1.3) for a great price (better than eBay). Fedex wasn't kind to the box it came in, but it's working well in my kids PC now. Quite a bit better than the old Celeron setup that I had set up for them before. Great price & prompt shipping..."

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Likelihood of customer recommendations
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Verified
5/5

2004-01-04

"I am very happy with my purchase and receiving my it quickly. I would definately use them again and tell my family and friends about them."

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Overall product shipping and delivery process

Verified
1/5

2004-01-04

"It seemed like i was getting a good price on a good case and power supply, they sent my order to someone else, then they told me they would ship me my order the next day, this never happened, i called after my package should have arrived, they told me it had been sent and when i asked for a tracking number, they did not have one, i told them i needed some assurance that it had been sent, a few seconds later i was given a false tracking number, finally i was told that the oreder had still not been sent, this was over three weeks after the original order. i was lied to on several occasions ofver the phone, and never received any response from several emails i sent to them. rediculous."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-01-03

"Very quick response, I did not expect to see my order as quick as I did, especially during the holiday season."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-12-31

"Shipped quickly. Everything was as advertised. Very satisfied."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

Verified
5/5

2003-12-31

"Great prices and very fast delivery. I am a repeat customer and will do business with AccuPC again in the future. They are very helpful and cooperative."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-30

"Fast shipping, and very well packed, almost overkill in the packing material, but was safe."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-12-30

"I made a mistake and ordered generic ink cartridges for an Epson CX3200 (I have a CX5200).

That was my fault.

After realizing this I've sent an email asking them to cancel this order within an hour after placing it.

(I tried to cancel it online but they don't have that option.)

I haven't received a response yet but I did get a shipping number!

Well I guess they ship items the next day which is good but poor (non existing ?) communication made my first purchase from this company, the last one.


UPDATE:

Received a response to my email message today (Dec 31st), dwo days after...
I need to refuse the shipment and contact the RMA dept.
I will never shop www.accupc.com again!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
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Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site being easy to use
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N/A

Verified
5/5

2003-12-30

"A great buying experience My order even arrived early. The prices were great and I plan on returning to AccuPC for my next PC upgrade!!!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability