"I received an e-mail from them to call their customer support line, well before I could call them, one of their sales reps called me. He told me what a great unit I had bought and wanted permission to ship it out right away with a way overpriced SD card. I told him no. He then told me I'd need to protect my investment with an overpriced extended warranty. I told him most electronics have a shorter product life because we usually upgrade before that and that I wasn't interested. He then got a little ugly and told me he'd reduce the warranty price to that of two year and ship it right out, and thanks have a nice day. I told him no, wait a minute I don't want it. He told me they'd have to cancel the order because he'd already entered it into his system. I told him that was alright, I'd be glad to go back and re-enter the order on their web site. This infuriated the salesman and he told me that it didn't matter if I did, that they wouldn't take a new order from me since I had already placed and then cancelled it. I told him I never agreed to buy the SD card or warranty and had only agreed to the GPS. I let him know I couldn't afford the extra's right now and only wanted the GPS. He told me never mind that we're not making any money on this deal and you need to buy one or the other before they'd ship. I told him no I only wanted the GPS. He hung up on me leaving me with the understanding that I couldn't get the advertised price unless I bought overpriced extra's and that my order was being cancelled. I had already printed an order confirmation from the WEB and received an email confirmation from them and have them in my possesion. "
"Wanted to agree with others reviewing this vendor. These guys are definitely bait and switch or take the money and run. Ordered over the web, received the confirmation email asking me to call to confirm my order. Immediately knew it was a bait and switch. I ordered a GPS unit and they advised I had to have a memory card for the unit to work. I declined. They said I should really get an extended warranty. I declined. Then they asked if I wanted to upgrade the unit for ENGLISH. Apparently it was a Japanese unit so it would cost more to get one in English. I immediately cancelled the order and called the credit card company to void the transaction and block the vendor from future charges."
"These criminals have been ripping people off for years. They have been reported to he NY A. General's office time and time again, which does nothing to close them down. They are widely known for their crooked business dealings. Only in NY could they steal from thousands of people for years on end (under various names) and go unpunished."
"Ordered Canon video camera for $568 from affiliate TECHONDIGITAL.com. Classic Brooklyn bait and switch scam. Price very good but when order, they try to sell a well overpriced extra battery. When refused, the item is backordered 5 weeks. "
" ordered a camera from www.digitalnerds.com online, because they had the lowest price listed on everyprice.com. Next, I received an email from them requesting that I call to confirm my order. When I called, first they tried to sell me additional memory for the camera at an inflated price. When I declined they tried to sell me a larger battery at an inflated price. Each time I declined, they offered the extra item at a lower price. Finally after I declined all extras, they told me the camera I was purchasing was not new but, refurbished. Their website did not indicate that the camera they were selling was used. At that point, I told them to cancel the order, which they readily did. Digital Nerds only wants to sell you a new camera if you by their overpriced accessories.
"
"DO NOT ORDER FROM THESE GUYS. They are as crooked as the come.
Digital Nerds advertised a the lowest price for a camcorder. I placed an order from their site. They sent an email saying I must call to confirm my order. I did so. The guy AGGRESSIVELY tried to upsell me on batteries, etc. I told him I had already purchased a battery.
"You're going to need a bigger battery," he said.
"I've already purchased a battery," I told him.
"You don't need a battery for your CAMERA, sir?" he said.
"Are you trying to argue with me?" I responded.
Indeed he was, because he did it again and again and again. Finally, I had to say "Can I just get the camera that I ordered?"
A couple days later, I received the following email:
Due to the product you ordered being out of stock for 6-8 weeks from today's date. We have cancelled the order . when or if we get the product again in stock soon will send you an email to place an order please do not resubmit your order again . sorry again and thanks for your understanding .
In the end, I was relieved that they canceled. I had no desire to do business with these people. The place is a scam."
"I was calling to inquire about a particular camera. He gave me some info and said I should order now on the phone with his help because they are selling fast. I told him I wasn't ready to order. He replied, "Why are you wasting my time? Do me a favor and never call here again!" and hung up on me. Wow!! Great customer service, uh?"
"These guys are horrible, as described in the many accounts prior to this post. I only added this one to keep the statistics proper and accurate. I found a load of good factual information here, BTW: http://www.sheddingsomelight.com/buy-cameras/list/dealers-starfam.html"
"There all the same scum, I mean scam company,to add more coal the the fire they have created their own rating site where their all listed. You should read some of the bogus reviews. It's located at: www.everyprice.com"
"I placed my order online. Got an email stating that I should call to confirm. They called me instead. It was a pushy salesman trying to get me to buy a memory stick and he said the camera would not take any photos without it. I told him that it did indeed come with an internal memory. He corrected himself saying that it would only hold four photos. I said I would have to check into prices for the sitck. He pushed and I said no and he finally said my order would be shipped. Within ONE MINUTE he emailed to say the order was cancelled because it was out of stock. I checked the website and it still said insotck. I re-ordered. The second order was cancelled immediately using the same order ID as the first order. I called today to see if the camera was instock. He said yes. When I began to explain that I was trying to order it he was VERY RUDE. I highly recommend NOT doing business with them"
"DO NOT TRY TO ORDER FROM THIS SELLER
Same problems as everyone else. Items appears to be in stock on their website; you order it and have to call to confirm your order; they tell you that nothing is included with the item and try to get you to buy more batteries, memory, etc.; you say no, then they're magically out of stock for 4-6weeks and cancel your order.
NOTE: Check out the Better Business Bureau's listing on them here: http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=74756
DO SOMETHING: Report your experiences to:
- NY State Attorney General
http://www.oag.state.ny.us/online_forms/complaint_alert.jsp
- NY State Better Business Bureau
(http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=74756)
- FTC
https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01"
"Upon ordering, I received an e-mail to "verify" my order. I was told the battery which came with the camera "only lasted 20 minutes" and was offered a battery which cost $129.00 which would last longer. I looked this battery up on the web and it can be had for less than $10.00 in many places. I called to find a shipping date and was told it would be five to seven weeks and not to even call customer service, they'd tell me the same thing.
I cancelled the order."
"ALERT!!!!!!! Stay away from these guys. When you place an order, they try to sell you other equip.,
at outrages prices and if you refuse they don't even
follow through with your order or even say anything."
"Here is what I got after calling them and saying i did not want a 4 hour battery for 80 bucks. They also state that panasonic gives you a battery that takes 7 pictures and then needs to be recharged. They told me the camera would ship that day and it never happened. They never charged my card either.
On 7/3/07, ****@**** wrote:
599203
Dear:my name here,
We thank you for your order and appreciate you shopping with us .
Due to the product you ordered being out of stock for 6-8 weeks from today's date. We have cancelled the order . when or if we get the product again in stock soon will send you an email to place an order please do not resubmit your order again . sorry again and thanks for your understanding .
Your order has been received. Please call us at ***-***-**** to confirm your order within 24 hours, so we may have your order shipped out to you as soon as possible.
Order ID: 599203
Order Date: Fri Jun 29 11:12:57 2007
ProductID Quantity Name Price Total
DMCTZ3S 1 Panasonic Lumix DMC-TZ3, 7.2 Megapixel, 10x Optical/4x Digital Zoom, Digital Camera (Silver) $ 249.00 $ 249.00
Sub Total: $ 249.00
Discount: $ 0.00
Shipping: $ 24.95
Shipping Method: 3 Day
Tax: $ 0.00
Grand Total: $ 273.95
Thank you for shopping with us.
www.TheDigitalNerds.com
Phone: ***-***-****
For all support issues please login to our web site with your email and password. Go to http://www.theDigitalnerds.com, click My Account.
"
"I, too, called to confirm my order only to have it canceled rudely by the rep when I refused to buy additional items. What a miserable experience. How many people a day are put through this? How can it be worth it for them to do this to people? Don't they get tired of treating people poorly?
As jaredheck suggested, I filed a complaint with the NY Attorney General's office and would suggest others to do the same. Copy to browser:
http://www.oag.state.ny.us/online_forms/complaint_alert.jsp
Does anyone know if there is anything else we can do to stop this from happening?"