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Verified
1/5

2005-02-21

"After shopping around the internet and ebay looking for the Sony DSC-T1, I found it the cheapest on Accessoriesland.com. So, I went forward and placed the order "Called" to confirm, after refusing to be up sold on additional accessories, I should have known that this was a sketchy place. After waiting 8 weeks for my camera to show up and getting every excuse in the book I finally cancelled my order. I am also canceling my credit card as I don't feel safe with the number in there possession. So basically BUY from a reputable store or dealer."

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Verified
1/5

2005-02-21

"Advertised a Digital Camera at a low price, which I ordered. The order confirmation form requested that I call to confirm purchase which I did. The representative stated the camera was available and then tried to sell me additional accessories to go with the camera which I declined. He provided me a new order number. Since I had not received an email confirming anything I called on Monday 21 Feb (4 days later)to check on status. The customer service representative was very short with me and said the item was not in stock would I like to cancel, to which I replied yes, he said the order was canceled and hung up before I could ask any additional questions. My opinion is that they have the camera priced low in order to make up the difference by selling you accessories, and if you don't buy them, they would just as soon loose you as a customer and not give you the product at the advertised price. Bad expierence."

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Delivering products on-time
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Overall customer service
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Verified
1/5

2005-02-18

"I ordered a canon camera online using credit card as payment. About an hour later they called me to confirm order. They said that it will not be shipped until after Christmas. Well for me to cancel the order, they would have charged me 6%. So I said OK don't cancel the order . Their company Policy states say they will usually ship within 24 hrs after confirmation. Well now after 2 months, I still haven't seen the camera nor heard from them. Their phone numbers don't connect me with them nor do they list any email address or physical address on their web site.
I would not encourage anyone to do business with this company.
- Now it is Feb 28, still no camera, no comunication from Accessoriesland
"

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1/5

2005-02-18

"This store is a farce...they advertise low prices and then try and sell you a whole list of overpriced accessories. If you dont want to buy any accessories (and only the product you ordered) they cancel your order and tell you that you were a waste of time. Try calling them back and asking to speak to a supervisor and they say that he's not in, and not to call again. It is the 'Boiler Room' of online stores - dont ever buy from here. Check out online reviews around the internet about AccessoriesLand - 90% of them say the same thing. Avoid at all costs."

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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
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Delivering products on-time
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2005-02-15

"Sadly im only repeating what most people on this site have already said.On Sunday FEB 13 05 I placed an order on accessoriesland site for a Fuji S5100 digital camera for $239.99. I then called as instructed on the site to confirm order(never had to do that at other sites before?)I was placed in touch with "JAMES"? who told me I would love my new camera! but I would need to purchase a new memory card and the camera I chose took a specific card only for that model. After I refused any further items "JAMES"? became very beligerant. He stated my camera would not ship for 8 to 10 weeks, When I told him that would not be acceptable "JAMES"? told me my order was cancelled. I can only hope the order I placed is cancelled or any other orders "JAMES"? might make for me with my credit card information! I have learned to research my sites now!!!"

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Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Verified
1/5

2005-02-14

"I will never buy anything from them again. I ordered the stylus 500 on the internet and received a phone call "to confirm" my order. But, it was really a hard pitch to buy overpriced accessories. Unfortunately, I agreed to buy a battery only to find out they charged me more than double it was worth. Now, they claim they sold the whole thing as a package and I can't just return the battery, I have to return everything and then will get charged a 30% restocking fee. Obviously, I am just out the extra $50. They are extrememely dishonest and I would advise people never to do business with them. Their "low price" is a sham. And, to add insult to injury the battery is on backorder and I don't know when I will receive it."

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Verified
1/5

2005-02-11

"After ordering a camera they called the next day requesting I call them back. First off, he spoke so fast I could barely make out you was calling but it was clear it was Accessoriesland. I called them back to find out what they wanted and he asked what kind of battery i wanted. Told them only the one that comes with it. He said no it's a piece a garbage and it will only let you take 30-shots. Said no and then he said we'll just have to cancel your order. Called back very frustrated to talk to owner who was in Bermuda but after my continued disagreement and exchange of words the OWNER miraculously returned from Bermuda where he proceeded to threaten me by telling me he had my informatimon and new where I lived. Reporting him and hope for some legal action. SCUM....."

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Verified
1/5

2005-02-08

"This was my first digital camera and my first experience shopping online. I also rec'd a call at 10pm (awakened from sleep) advising that I need to buy a battery and charger for the camera. I asked "doesn't the camera come with a battery and charger?" They told me that the batteries are junk and that I would only be able to take about 10 pictures. I sleepily agreed with the pressuring salesperson. The next morning I recalled the telephone call and waited until 9am to call customer service. They told me I need to call back because they don't open until 9:30am. When I did this, I told them that I wanted to cancel the battery and charger for $49...Bob told me that I would need to cancel the ENTIRE ORDER and then they would charge me a 20% CANCELLATION FEE. Being that they already had my credit card information, I didn't want anymore charges applied. Bob then said that he would send me a $49 camera case for FREE for CUSTOMER SATISFACTION. I did receive the camera (factory sealed) and the 4 batteries and charger approximately 1-1/2 weeks later. I have telephoned several times, and still have not received a camera case. I was ripped off for about $30 (I've seen the 4 batteries and charger at Walmart for $19.99) I guess it could have been worse....."

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1/5

2005-02-08

"Tried to purchase Canon A95 for price they advertised. Spoke to an employee and he asked me if I wanted to buy the camera right then, over the phone. I said, "Yes I do." The then asked if I wanted to buy accessories, I said, "No thank you, I have everything I need." They then followed that up by saying "We're sold out of the camera for two weeks. Thank you." And then he hung up on me.

Rude, misleading, and poor business practices. Avoid this store.
"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Delivering products damage free
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Resolving problems
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Being knowledgeable
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Making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2005-01-28

"DO NOT BUY FROM THIS SITE!!!!!!!!!

THESE GUY'S ARE N.Y. THUGS!!! They called back to check and confirm my order and tried to pressure me into buying memory, batteries, warranty etc. Telling me things like " if you use someone elses memory card for this camera your pictures will not come out, and you will have to wait 60 seconds between pictures". They took six weeks to deliver, but they sent me a USED camera!!! They told me I would have to pay them $127 in a money order if I wanted to return it. They also threatened to abuse my credit. Thier own words' "YOU DON"T KNOW WHO YOU"RE MESSING WITH!".

"

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Verified
1/5

2005-01-19

"The most awful experience I ever had in buying on line! I place an order which I then followed with a phone call to check the delivery status. The phone was put down on me at least 5 times. Then I managed to talk to someone who was increadibly rude and asked me not to bother him. Then someone else who without asking me who I was, what the order number was,told me that the order was cancelled and put down the phone on me again. Such a violence that I was wondering what sort of crooks I was talking too. I am expecting my bank receipt to make sure those gansters have not debited my accounts. NEVER AGAIN! Please never order from this company which claims having a customer support service! "

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Likelihood of customers making future purchases
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N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
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Verified
1/5

2005-01-18

"Don't buy anyhting from AccessoriesLand!! I am not an expert when it comes to digital cameras but I thought I was getting an excellent price from AccessoriesLand until I got a phone call at 10:00PM the night after I ordered my digital camera through their website. I was told that I needed extra equipment in order for my camera to work. The sales person was very pushy and he promised me a free memory card if I bought memory for the camera. First the camera should have come with some memory but AccessoriesLand must have removed the memory card. I paid $70.00 for a memory card that I could have bought for $20.00 at BestBuy. Not only did they rip me off but I never got the memory card!!"

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Verified
1/5

2005-01-03

"ON 12-31-2004 I CONTACTED ACCESSORIESLAND BY INTERNET AND BOUGHT A CAMERA UNDER ORDER VARIFICATION NUMBER [ ACCESSORIESLAND -5306 ] I USED MY VISA CARD IN THE AMOUNT OF $251.45.
ALL WENT WELL AFTER THE TRANSACTION , UNTIL I RECIEVED A PHONE CALL FROM A REPRESENTIVE OF ACCESSORIESLAND WHO left me a message to call him. I called on Mon. 1/3/05 and he tried to sell me accessories and when I said I was not interested he immediately hung up. Later I called to see why I had not received a confirming email and he told me it would be 72 hours-even though they were to ship the camera in the first 24 hours. I called back to see when they were going to ship the camera and the customer rep hung up on me. I than got worried that I was being scammed and on line to check out this company-even though I had done some checking before I orded the camera-and found many other people had the same problem. Please check this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2005-01-03

"My wife with good intentions ordered a Nikon 8700 for x-mas for me. She is not camera savy but knew what I wanted. After ordering, she was contacted also and talked into a "package" deal. She made the order. Original offered price of camera: $489.99. Package contents: Two Merkury accessory lenses (market cost ?), 3 piece Merkury filter kit (market cost ?), Merkury camera bag (market cost $10), 256 MB compact flash card (market cost $25), spare battery (market cost ?).
TOTAL package cost $1,150. You do the math.

After talking to Bob Silver (he says he is the owner), (after a week of trying to talk to Eric Anderson, store manager), I was told there would be a 20% restocking fee ($230) and I would have to return the complete package intact.

I offered that I might dispute the charges and Bob threatened (as he rasied his voice) that I would get sent to collections.

Finally, I knew what the scam of these companies was, having read the reviews while doing my research. (I didn't expect that my wife would get mme the camera seeing as I have two other film type Nikon's, a Kodak digital and a Mamiya 2x2.)

The moral of the story is read the reviews. Don't be taken in by the scam artists. When you click on the "buy" icon on the order page for the item you want at the barest advertised price and it doesn't work, you know something is wrong. They are tring to lead you to buy something you don't want. It is your basic bait and switch.

I like the camera but the lenses, filters and bag (worth about $100) can just as well go in the trash.
"

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Is consumer focused
Is committed to quality products and services
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
1/5

2004-12-31

"I have issues as to the integrity of this company. Each time I have called customer service I'm asked for my acc't number, I state I don't have one and each time I have failed to receive one, I then give my zip code and they reference my name, reply is all is approved and will be shipped. I ordered a cannon A95 Digital Camera, extended warranty and speed delivery 3 days. From all indications from dissatisfied customer reviews, I'm falling in the same trap late delivery if delivered at all, phone calls to buy other merchandise, delivery will not be in 3 days more like 8 weeks,reports of merchandise box is pre- opened, missing accessories and I wonder if the product was received from manufacturer, an Asian warehouse or this is a fencing operation of stolen good. Most review advise to contact the AG New York, I hope you will research my complaint before you purchase. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use