"Item (Olympus m:robe MP3 player) was listed as 'in stock' when ordered. After providing a photo ID to verify eligibility I heard nothing further. Checked the order status and found it back-ordered. Emailed Customer Svce asking for availability date and was told item is no longer available. Electronic merchants need to have their inventory and sites updated so that the status is current, or at least a warning that availability is limited. I am extremely dissatisfied with the transaction."
"Very Smooth and Easy Transaction! I was able to get a great deal on Microsoft Office Suite since I'm back in school. I got a shipping email and got my software in a couple of days. This is a great place to buy software and hardware at academic discount prices."
"No hitches. Placed an order, sent proof of eleigibility, was provided a tracking number and item arrived exactly as planned."
"Found them using froogle went ahead and placed an order after the checkout process I was informed that they required "academic eligibility", which was no problem for me, but should have been mentioned during the checkout process. I received my order quickly but was never given a tracking number although it was printed on the box."
"Miserable service. Though they cleared my proof of eligibility the same day, buried in the fine print of the order info was a statement that it would take 7-10 business days for them to provide an *electronic download*! By the time I discovered this, two days had elapsed, and I figured saving $20 really wasn't worth the hassle, so I contacted customer service to request a boxed edition instead. When they finally replied, I was informed that the electronic download sale "is not a process we can stop" (yeah, right!), but was assured that the manufacturer should send it to me in the next 24 hours." 144 hours later and still waiting...
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"My experience with them was terrible. I bought a San Disk 512 MB mini SD card, but I just found out that it has been backordered for about three months. That part is because of SD.
Academic Superstore did nothing to notify me that it would take a little longer than expected (the shipment screen still says that it will ship late January, and it didn't ship until early March). I called them on a few different occasions and they always told me that it would be coming. Their support seems to just read off the same status screen that I can see, and that must be updated by hand once a month (I finally got the item, but my status page says that it is still backordered. Also, until about mid to late Feburary, the page said that the item had already shipped!). At first I tried contacting them by email, but I never got any responses. If you contact them, only do it by phone.
You might get lucky when they have the item in stock... but if not then you might end up waiting 2 months like I did."
"It went great. I recieved my order confirmation a few moments after I placed the order and then they notified me by e-mail the same day that my order had shipped. The order shipped without delay and was ontime. AcademicSuperstore is awesome and I recommend them without hesitation."
"My experience with Academic Superstore was incredibly bad. I ordered a Creative Labs Zen Touch 20GB mp3 player on the 19th of December. I requested ground shipping (3-5 days). After seven days, I decided to call their (lack of) Customer Service Line. The (not so) helpful assistant informed me that I wouldn't be seeing the player until mid January. At first I was pretty irritated, I could have had the mp3 player by Christmas, not mid-January if I had gone through Amazon.com. The one thing that really annoyed me about them was that they didn't send any sort of email, telephone message etc. informing me of the delay! Apparently this is against company policy. I could have been waiting for weeks on end for this mp3 player! I promptly cancelled my order and ordered the exact same mp3 player on Amazon.com. Although their prices may tempt you to purchase a product from them, do not. They are absolutely the worst online electronics store out there. Be safe, go with Amazon.com."
"After placing the order, I was informed that some of the items were not in stock. I really needed some of the items quickly for Christmas gifts, and they worked with me to quickly change my order and substitute an alternate product. They also changed my shipping method to make sure my order arrived on time. I am happy my ordering experience, and would recommend them to others that need to buy products at academic discounts."
"Another smooth experience. Grabbed the educational version of Frontpage for $86 and free shipping. The product was ordered on a Thursday afternoon. I was told it would ship immediately. It was in my hands the following Monday. I've purchased several times from them, and I'll continue to do so!"
"I was very pleased with my purchase at AcademicSuperStore.com.
Their prices were lower than the other online Educational Discount store I've purchased from before: JourneyEd.com
I order Windows XP Pro with SP2 Upgrade. They have a cool option where you can scan in your student id and send it via e-mail if you would like. I did this and the next day they processed my eligibility and I received the product in about 4 business days from my original purchase.
I was very satisfied and I would recommend them to anyone."
"Don't do business with these people. I sent in eligibility information to them and they managed to either loose it or ignore it. Not worth the savings - instead have another store pricematch them."
"Ordered an item listed as "in stock." Then when I emailed a week later, was told item was backordered from the manufacturer and that I would receive it in another week. That week came and passed, and still no item. When I emailed customer service again, I received no replies at all.
Finally emailed their company President at ****@**** ... received a personal call from the supervisor of customer service. Item was backordered for another 2-3 weeks! I asked them to cancel it, and they gave me no hassles.
It's a shame that customers have to escalate to emailing the president to get help, but if you're in the situation, I recommend emailing the address above. They need to know!"
"I purchased a copy of Finale 2005 from this retailer. I ordered on a Sunday and emailed academic verification the same day. The product shipped the next day - very impressive. Product arrived as stated. I am very satisfied and plan to purchase from this company again."
"Ordered a Compact Flash card on 9/30/2004. Paid extra for 2 day shipping. Recieved a email on 10/1/2004 that they have "verified your academic eligibility, and your order will be processed shortly". Called them on 10/4/2004 to check the status if the order and was told that the Compact Flash card was not expected to ship until December!!! What the heck? Not a single communication on the website or via email that I would not receive my order for months!!!
Never again. "