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Verified
1/5

2005-12-15

"Bought 3 things. Not only did it take them over a month to ship them with no explanation, they sent me a walking pedometer rather than one of the other three things I needed. When I asked them to ship me the right thing, they claimed they would reimburse me once I shipped it, rather than just ship me what they owe me. Not my problem they sent me the wrong thing, why should I cover the shipping?"

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Verified
1/5

2005-12-06

"waited for a whole month, no notice of shipping, no items. Email them saying that I want to cancel, they said that the order has been sent to the warehouse and they cannot stop it. I ended up waiting for another 2 weeks! even though the order was already at the warehouse. Paid $10 for 4 items that is inexpensive. I guess I was lazy but I will never again buy from axshop.com "

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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
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Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
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Being easy to reach
Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
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Verified
1/5

2005-12-03

"Very poor quality product, basically useless. The return policy is basically inexistent, so you get stuck with their garbage. Stay away from this store !!!"

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Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site being easy to use

Verified
4/5

2005-12-03

"Shipping was slow but received in good condition. Fast followups of order confirmation and shipping confirmation. For the price I paid for a mini tripod for either my digital camera or camcorder, the few days to ship was worth the wait."

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Verified
5/5

2005-12-02

"After reading about their deals on some board, I went to resellerratings to check their rating and I noticed the bad reviews. I noticed that the people at the boards didn't complained so since it was a very cheap item I was buying, I used my citi card's online number and I bought an item. The shipping was normal and I was actually satisfied about the seller. But that was just my experience."

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
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Resolving problems
N/A
Being easy to reach
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Being trustworthy
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Verified
5/5

2005-11-29

"Ordered a USB data cable for my cell phone late on a Friday night and received it 5 business days later. Pretty fast service I think. Item was delivered as promise and even included a CD with phone software that I didn't expect. Only bad thing was I started receiving almost daily email deals from them, but a quick trip to their site unsubscribed me. Two thumbs up from me!! "

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Verified
1/5

2005-11-23

"I placed an order on 10/11/2005 from axshop.com and have received nothing from them. Luckily, it is probably the smallest order I have ever placed online - Whew!

This is now 11/22/2005, and despite numerous emails to them over the past week, I have received nothing more than generic emails stating the item was shipped. They gave me a USPS tracking number which provides no information beyond the fact this fraudulent "company" notified the postal service they were going to ship something. Nothing has been shipped. No tracking information is available. I have repeated this fact to axshop in several emails. They have chosen to overlook or ignore this information. I have chosen to let this be known to all who read this. This company is simply a rip off. Period.

I have been getting numerous rather enticing email flyers from axshop with quite good deals; however, when they showed their lack of business ethics I unsubscribed since I knew I would NEVER place another order with them. In retaliation or incompetence (it really doesn't matter which) they proceeded to spam me with some 20-40 emails in the next two days. It appeared these emails were originally from people also attempting to unsubscribe.

If you are considering a purchase from axshop, I have just one suggestion:

DO NOT BUY FROM AXSHOP!!!

I have notified PayPal and hope to get satisfaction through them. We shall see...
"

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Verified
5/5

2005-11-19

"I dont get the bad reviews for this site. This was my first time ordering from them. I ordered a Motorola phone tools cable with cd from this site. It was the absolute cheapest i have found anywhere online. This was real motorola branded one and not oem or replica cable. I ordered on 11/13 and i just got it today 11/19. Took 6 days total to get it. I just looked at the cable and it is official motorola one model SKN6311B and the motorola phone tools software it comes with is not a copied cd. Although now it seems on the site that they are shipping it without the cd.

Anyhow it was a great transaction they let me know when i recieved my order and sent me another email when it would be sent out. Once it was sent out they sent me a usps tracking number. It arrived in perfect condition and perfect packaging. So i can say i recommend this site. They also have some new guarantee so maybe thats why i got my order so fast. So for you doubters this is one happy customer

Nick
"

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Verified
1/5

2005-11-18

"I purchased a usb charger for my nokia phone. It does not work at all. They say their product description says it would work for majority of models from nokia and mine must be not one of them.
Nokia uses the same adapter for all its phone (if not 90% and mine is one of them) They refuse to refund my money.
"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
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Customer service being easy to reach
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

m1a
Verified
1/5

2005-11-17

"My item took a month to get and did not work when recieved. They would not pay return shipping or the shipping back to me. Would never buy from them again."

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-11-12

"The worst online shop, Placed my order over three weeks ago its still not shipped. Only responce was a generic letter stating that all orders are shipped and received in 7days, trying to get my money back filed thru paypal... Company isn't worth your time dealing with."

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Verified
1/5

2005-11-11

"This is one of the worst online sellers I have ever dealt with. I placed the order and waited a few weeks and it still had not shipped. I emailed and got a generic response about it being shipped and I would receive it in 7 days or so, and there had been a shipping delay, and I also wanted to make a change to the order and they would not accomodate EVEN thought it hadn't shipped after almost a month. I waited another week and still did not receive it, emailed again and got same types of responses. Not until I filed a claim with paypal which is how I paid them did they ship it out and provided a tracking number to paypal. I'm seriously fed up with this company I wouldn't buy from again."

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
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Making decisions on their own
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Overall customer service
Customer service making decisions on their own
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Verified
5/5

2005-11-09

"UPDATE:
I have since placed another order from this website, and I am very satisfied with my most recent experience.

I placed an order on 12/8/05, I received an email confirmation of my order that same day, received an email that the order had shipped on 12/14/05, and I received the order on 12/16/05. Not sure why so many people on here are having all these problems. So far, I've ordered 3 times from this site, and have not had a single problem. In fact, I've recommended this site to my brother and a friend of mine because of service that I received. I don't know if I'm just lucky or what, but I will continue ordering from this site with hesitation.

Salvador

END UPDATE


Wow, there is a lot of negativity here regarding this company. I figured I should go ahead and post my experiences with this company.

I placed an order for a $10 LED flashlight. The flashlight itself was for $5 and the shipping was $5. I was fine with that. First time ever buying from this company so I figured I wouldn't mind losing $10 if they're not legit.

Anyway, I finally received my package about 2 weeks after I placed the order. Flashlight was in great condition and worked perfectly. It wasn't exactly shipped in excellent packaging, but I really didn't expect that much from this company. Anyway, they did a good enough job with the first order, so I placed another order for the exact same item, but this time I ordered 2 of them. Again, it took about 2 weeks to get to me, but they arrived in just as good a shape as the first one.

So, it did take a little longer than what I'm used to to get the package to me, but I did get it and I'm happy. Plus, the flashlight itself seems to be a pretty good quality item with similar flashlights at other retail stores costing much much more.

So, I am very satisfied with my purchase.

Salvador
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
4/5

2005-11-08

"My experience with this store is somewhat mixed. I placed my order on 10/11/05. After reading so many negative comments on this store, I set my expectation from this store really low. I didn't even bother to contact the CSR to expedite the shipping. Today my order has finally arrived. To my surprise, the 23-in-1 USB card reader works really well. I tried CompactFlash, MemoryStick, XD Type-M, they all worked flawlessly. I have 2 other USB readers that claim to work with XD but failed to read Fujifilm Type-M XD card. But this one works perfectly, and it looks much slicker than my other 2. The other item of my order is a 4" universal LCD screen protector. I have to say that is a waste of money. The screen protector is already scratched when I took it out of the package. And the transparancy of this product looks poor.
Overall I'm somewhat satisfied with the purchase. If you're looking for something cheap and don't mind waiting for a month, axshop might be worth a shot.
"

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Verified
1/5

2005-11-06

"I could not believe they shipped the defective merchandise (after long wait) and wanted me to ship it back at my own expense. I will never fall for these cheap store again since the shipping cost is almost the same as the cost of the merchandise."

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