"I purchased a graphics card from them through Amazon UK just after Christmas 2018. The card ran smoothly until the middle of March 2019, when my PC suddenly started black screening, rebooting or hanging.
I contacted the company who asked me to return it for them to test.
In the mean time I put my old graphics card back in, the problem immediately went away.
I posted the card, only to be told a few days later it had been tested and running for 40 minutes and so was deemed working. They returned it only for me to find (surprise surprise) that when I re-installed it in my PC the problem returned.
I contacted them again, to be told to raise it with Amazon, which I did and Amazon arranged a refund and return.
When they received the card for the second time, I had a message from AMDI, to say I had tampered with the warranty identifier stickers and so it was void from a refund.
Fortunately I had taken numerous photo's of the card before packing it up to post back.
At the time of writing this I have contacted Amazon to raise the complaint further and ADMI to send the photographic proof."

"Bought a brand new gaming pc..Got the sheet about QC checked.. didnt start at all..spent 3-4 hours to figure out if I am doing anything wrong...Contactedt them and was told to drop at one of DPD location..needed to pack it and drove to the nearest DPD courier.. 5-6 hours of life time wasted..DO NOT BUY FROM HERE!!!!"

"Good seller waited 4 days for MOBO RAM and PROCESSOR delivery. Happy with goods all assembled and also sent original pkg with delivery!
"

"Ordered a refurbished headset from their online store they refused to give me a tracking number on my tracked delivery but gave me assurances it would arrive on a specified day. come that day I receive a phone call telling my item was too damaged to send and is no longer in stock which looking at these over reviews seems to be a trend, they clearly have idiots working their storage. "

"Bought an i7-8700k bundle with 32GB RAM for an upgrade. Arrived promptly the day after assembly. Replaced the cooler with my own setup and the system runs great. Very stable, good temps."

"Bought an Iphone6 which was certified refurbished from them. Piece of garbage never turned on. They don't seem to respond to emails either. Certainly never doing business with them again."

"To Whomever it may concern,
I purchased a Processor from AWD-IT and when it arrived, I realized that it was fake. I contacted the company straight away, letting them know about the matter and provided pictures, from which they insisted it was the right item. After several calls and discussions, they agreed for me to send it back, which I did with an express delivery at my expense, so that the issue could be resolved as soon as possible. On receiving the item, they acknowledged, as I had explained to them, that the item was indeed a fake. At this point, I asked for the real item to be sent back to me or if they did not have it, to refund me so I could buy from another company, which they refused. I spoke to three members of the staff, who were impatient, rude and unhelpful, one of which was the manager who refused the refund. One of the worst aspects, despite the above mentioned, is that the money for the Processor, which is over £300, is from a hardworking, struggling, single mother of three who is trying to take the first steps forward in starting her own business, to improve her and her children’s unfavourable financial situation. I can only describe the actions and behaviour of this company as fraudulent and disgusting. It is shocking that they are allowed to operate legally in the territory of the United Kingdom. I WOULD ABSOLUTELY NOT RECOMMEND ANY BUSINESS WITH THEM."

"Ordered one of their ‘mid quality’ desktop PCs. It arrived broken, didn’t have a hdmi slot (as advertised) and upon returning they refused to pay for delivery costs. They were rude and condescending via email. Would strongly recommend not using this company."

"Purchased a Corsair K70 keyboard off this site due to the good value (although still not exactly cheap). Was meant for a birthday present, ordered 7 days before the date needed to arrive so selected the 2-4 day free shipping service expecting the latest arrival date to still be before the deadline. Confirmation email was received that night so everything seemed good.
The day before the birthday, 5 working days after I had purchased the item, there was still no keyboard. I immediately contacted the site using the email I was given in my invoice. No reply. It was going to be late.
Today, 10 days after my original purchase, I called them up asking about the whereabouts of my keyboard. The response was 'it has not yet been shipped'. According to them, PayPal had not communicated with them that the payment had been processed, even though after a moment to check it was clear the payment had gone through and the information was easily accessible on their systems. I was then told a notice will manually be sent to their warehouse for item to be shipped the next day. No compensation for the delay and the fault in their systems. No next day delivery, no sorry.

And looking at the other reviews, I doubt I will even receive a good working keyboard. I wish I had read these reviews before my purchase. "

"Horrible experience

Ordered a keyboard 10 days ago, still hasn't come. Emailed them no response. Then phoned them and it turns out they hadn't even dispatched it yet, "some miscommunication between paypal and them" even though the money left my paypal on the first day. Knowing them it will it broken when it eventually arrives.

Awful "

"editing this off for now. just think it'd be better to wait"

"Product exactly as described, great value, easy install, quick dispatch, delivery couple of days, Communication good. Thank you very much"

"Unwilling to give valid refunds. Outrageous tactics

I Bought a razer headset from them and as expected it inevitably broke, I contacted razer and they said it's a hardware issue. I spoke to awd and sent the headset. They said it's fine and after 2 months I still have no been given my broken headset back. The attitude and arguing via email is pathetic and not expected from a successful company.

AFTER SEEING MY REVIEW THEY TRIED TO HELP IF I REMOVED THE REVIEW. I showed video evidence of the product not working and they wouldn't do anything and demanded I took the review off.

I would highly recommend not using them!"

"Great guys. Have bought from their shop many times and left happy every time. They will do as much as they can to help and if they don't have a specific item in stock they will offer me an alternative, quite often better than the one which I selected for the same price. I have also ordered online from them a few times without any issues at all. Will definitely use again."

"I ordered a computer case from them via Amazon, the case was not dispatched after 5 days of ordering, during this time period I contacted them 3 times regarding the status of my order, they never replied to any of my emails sent. I was finally able to cancel my order through amazons customer service department."