"Purchased Brake Rotors for a 2005 Dodge Ram 3500 4x4. They needed to be returned, however they would NOT SEND ME A RETURN LABEL. They would except the return and give me a refund, however they said I MUST PAY FOR THE SHIPPING BACK TO THEM. The Original cost for the brake rotors and brakes was $124.00. The cost for ME TO RETURN THEM WOULD HAVE BEEN $152.00. Brake rotors AND PADS are HEAVY. So now I am stuck with these items I cannot use. ...... DO NOT USE THIS COMPANY. RUN THE OTHER WAY. FIND SOMEONE ELSE. THERE IS NO PHONE NUMBER ON THEIR WEBSITE.
The boxes have a return address of: 15250 Green Rd. Olathe, KS, 66061. There is a phone # on the box: ***-***-****..."
"I bought front pads and rotors that were supposed to fit according to the part numbers. They sent the wrong pads. They wont issue a partial refund"
"The Dodge dealer wanted $147.00 plus sales tax for this switch. I paid $40.07 from AM Autoparts with free shipping. Arrived in 3 days. I installed it in 10 minutes. Perfect fit. Excellent buy. Thank you so much."
"I purchased shocks and clutch fan. Clutch fan made a loud noise that I ended up replacing it. I bought from the junk yard and the noise was gone. Then I purchased shocks for a Honda civic and after 1 month they went bad. I had to pay $50 to send them back, I received new ones and they ended up going bad after a short while too."
"This is the worst company I have ever done business with. Parts are absolute garbage and mine failed within the first week. The "customer service" makes the experience even worse. Do not buy from them at all costs."
"I only bought from them once,and it will be the last!!! I did the car information for my 2005 volvo xc70,I was looking for the front strut tower assembly for both sides, there site showed my options which showed they were for a v70 and xc70, we'll I installed them and then took the car for a test drive and noticed the front felt very stiff,so I returned home and noticed that the front of the car was sitting very low and the front tires had a bad camber in,so we took the car for a 4 tire alignment and the technician said he could not align the front tires to factory specs and the front tires are still visually cambered in. So I called the manufacturer of the struts and explained my issue and they looked up Am auto parts site and used my part # to check and they said the information the Am auto parts was wrong or misleading, due to the part I got is only for a volvo v70,not my xc70 which is a completely different chassis. And the manufactory (Unity)stated that they didn't even make front strut tower assembly for a 2005 volvo xc70 ,only for the v70,which I got, and due to I purchased them June of 2017 and I allowed the return period of 3 months go over to 6 months,and the only way to contact Am auto parts is only email?
Am auto parts said that I have to go to the manufacturer for a refund for a part that Unity Strut's dosnt even make!!!!!"
"I ordered a fuel pump that turned out to be faulty had no issues when contacting customer service and was shipped out a new pump right away. I received the new one installed it and it also was bad contacted them to get my money back after 2 fuel pumps were bad and was told sorry it’s past your 60 days after I just received to faulty parts"
"I will definately use them again. Correct part and delivered within a few days. "
"Ordered a part through EBAY and asked for the part to be verified before shipping. The picture was accurate but I know several resellers use stock photos and that's not always the part you receive. This was the case. AM never verified the part prior to shipping and it has been a nightmare since. "
"Bought a fan clutch from them. I installed it, it was defective, Total that came to me three, the last one work but only lasted six weeks. I'm done buying China Junk and that's all they have due to price. Get what you pay for. JUNK!! My vehicle was down for three weeks and a lot of headaches. No phone number to call them, only email. you are at their mercer.
Now I have to replace it again. 4 times now. This time I'll buy a USA products.
Then you have to pay postage postage return. $33.00 for the two defective. Half the cost of the new one. Will not buy from them again. "
"Ordered pads and rotors for ah Honda minivan; wrong items sent , mechanic said. They would not fit. Had to buy items locally. When contacted to return the unused items, seller refused any return or credit...But they sent wrong parts. "
"I purchased a motor mount engine strut from these guys for a 2005 Ford Five Hundred. Once I received the part, my husband began tearing my car apart. He then went to get the new part and realized the part is almost double in size!! I contacted am auto parts and they are standing by their word that I ORDERED the wrong one!!! How? When I put in my exact car information!!! I am not a naive woman when it comes to cars, by any means. I then had to pay $25 to return the part!! I have pictures to compare my parts as well. Hopefully I have a place to upload them. "
"Bought pair brand new control arms for my 2006 volvo xc90, in two months it ruined two sets of brand new front tires(back tires are still like new). The arm is good but the bushing is so bad.. After contacted with them, they shipped me replacement parts but STILL WENT bad in couple months. Now they said they dont take care any more because i did not ship the old parts back. They advertised the control arm as "Highest Quality, Best Value, Guaranteed and 10 years warranty" on ebay so I bought from them... I think they and their ads are fraud!!! cheating my money."
"Bought a power window assembly for my 06 Maxima. Honestly I bought this from the first ad I saw, which I never do. Normally I go past the ads to get to the "real" vendors, but, because of the price I bought it right then and there. The total time spent shopping and buying was about 3 minutes. Uh oh, I didn't get a confirmation email. I got worried and looked at the terrible reviews. Uh oh, so I tried to contact them but they don't have real people, only email complaint department, uh oh, so I left 2 messages and sent 2 emails, no response. Uh oh, so I started a complaint with PayPal. The next day (3 days after order) I received my item because it was on the way all the time. I was so worried it was a scam but it was just poor communication on their part. Subsequent emails from them said they had problems with their confirmation emails being sent out. Just saying I would order from them again. Kind of un-orthodox business model but the price was really really cheap and the product was a perfect replacement as they said it would be. They would have gotten 5 stars except for the missing confirmation email. peace"
"The tail light assembly for my 2016 Tundra got cracked two weeks before the inspection was due. I found the part on AM-Autoparts for a fraction of the cost through the dealer. I placed the order on a Friday night (it got processed the following Monday) and it showed up five days later on my doorstep the following Wednesday. The part is in perfect condition, it is an exact match and it showed up faster than if I had ordered a replacement through the dealer. Thanks AM-Autoparts! You saved the day! "