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5/5

2002-08-08

"I used this company because it had a hard to find motherboard-85erv. They have a comment section on the order form and I indicated that I was leary using a company that did not have a rating on this website-ResellerRatings.com. I got a call right away and they informed me that the information they received from Soltek indicated that the mobo came with LAN on board. When they recieved them there was no LAN. They just wanted me to know and to know that they were shipping a free NIC. (It had a RT-8139 chipset-my favorite, so I was a very happy camper.) They were punctual and the parts were shipped well. I will definitely use them again."

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall technical support
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Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
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5/5

2002-08-07

"They are very helpful, and pleasant people, with low shipping charges. AIC Micro was also willing (able) to do same day shipping, something New Egg can’t (won’t) do. I received the product in perfect condition the day after I ordered it, and have had no problems. Product was factory sealed. They are simply box movers though, and as such, I would not expect a lot of technical support from them. They also claim (in a phone conversation, I have not needed to test this) that up to 1 year after the date of purchase they will RMA most equipment for repair or replacement."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use