"Waste of time. Go far away from this place. Did not even send me an email to say it was cancelled. Sure hope you don't plan on ordering a part from these clowns that you actually need."
"Stay away from this company ! Worst customer service I’ve ever experienced. I ordered a furnace and was given a way to supposedly track it online. I was never able to get a date for delivery. Every time I called customer service the rude support person would just tell me to wait another week and call back. End result I canceled the order because these JOKERS ! can’t deliver on what they advertise. "
"I bought 2 items on sale, 2 days later they cancelled my order and did not notify me. I wrote an email, they ignored it. I went to chat, they said they can't honor it because the manufacturer changed the price. It's 2 tool bags, they shouldn't advertise a sale and not honor it. That's false advertising."
"If you are reading this DO NOT ORDER from this company. I wish I had read the other reviews before ordering...The items I ordered were supposedly "in-stock" for immediate delivery. I contacted them multiple times by phone and email over the next 30 days because they still failed to ship my order. Their response was "we are waiting on the manufacturer". After 30 days I called to cancel the order and was told "no-problem". 1 week later my card was charged for the full amount. When I called back customer service I was told "the cancel request was denied and it would be easier and less complicated if I returned the items after receiving them" (which they weren't able to give me an eta on)...I would also be responsible for shipping cost on the returns and a 15% re-stocking fee...Horrible, avoid at all costs!"
"Do not buy from this company, they are terrible to deal with. I called to order a new Friedrich AC/Heat unit for my new addition last month. I specifically spoke to a sales representative to make sure I was ordering the correct product and all the accessories I needed. When I ordered this system I knew the outside architectural grill was on backorder but was assured I would have everything I needed to have this installed. When the system arrived my contractor advised me that they ordered the wrong sleeve for the wall and the cord I bought for the unit was already included.
I called customer service to advise that the wall sleeve would not work so we reordered a new one. At that time I was never advised that this was also back-ordered and would not be available until the end of the month, I had to call them to request an update. Yet another week lost with no communication what so ever. Long story short I canceled the back order parts, I will sell the two parts that have to avoid losing any more money on this deal. I will wait to see if I am refunded the cost of the back-order parts.
Lesson learned I should have researched this company before I bought,
I have contacted "
"They failed to ship my package multiple times, sent me the wrong package, would not refund my money after failing to deliver package and costing me thousands of dollars! They sound good but run away!!! They are thieves!!! "
"Every time the shipping date gets close, the date is moved another week. Still have not received the air conditioner and canceling the order"
"If ZERO stars was an option, I'd choose it!! 5 day shipping, so far at 5 WEEKS and several calls and emails later and being put on hold SEVERAL times and finally we have a Fedex number, that I hope is legit! "
"I've ordered thousands of dollars from this company the last purchase I did not recive what was described on the web page , all they could was argue with me over a part that was no more than a 200 dollars it was listed as a feature of the unit anyway going elsewhere you should too until these fools learn how to do business.
Brian
BMS Heating and Cooling
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"I paid for a 16 seer unit. A unit got delivered. I hired an HVAC pro to install it. He came to my home, unpacked it, and installed it. All seemed great. The next morning info into my back yard to cut my grass. It's only a 14 Seer unit. They won't return my emails or my calls. Rip off. "
"Customer Service hung up om me when I was asking for a Return Slip because the wrong order was shipped."
"Sold me a 4 ton 18 SEER and delivered a 15 SEER. I refused the shipment and they tried to charge a $1000.00 return fee"
"Order complete heating and air system on Monday and received on Thursday. Fast great service"
"I purchased glasses and they arrived damaged frame and defective lenses. Upon returning the set of glasses and AC lens receiving them all the company did was send the exact pair of damaged and defective glasses back to me.
VERY SHADY COMPANY."
"first they tried to sell me a mini split air conditioner telling me i could easily do the install myself, totally bogus. i should have learned my lesson. i bought some direct vent equipment from them for a boiler based on their description which was inaccurate. when i got the stuff and read the installation instructions i realized i'd need the bigger vent. even to exchange with them, they'd charge a 15% restocking fee and shipping both ways. and, this is on something that was at least partially their fault because of a poor description. never again. i use supplyhouse.com for everything and they are the exact opposite, totally professional, knowledgeable, and bend over backwards to help the customer out."