"The customer service rep Manny was very courteous and knowledgeable. Manny gives 110% and goes above and beyond for his customers. Manny Definitely deserves a promotion for her outstanding service."
"Service was GREAT! Solved my issue quickly"
"I purchased a Love Seat and Sofa Massage recliner Leather sofa and Zachary was very helpful and knowledgeable.
If I had to purchase this furniture again I would do it all over again.
Thank you!!
"
"They answered all my questions and needs right away."
"Thanks for the great customer service Jessica "
"My wife and I are very happy with our Paladin chairs. We are happy to give credit to their website, sales, delivery process, and follow up service. Should I have the need, I would do it again.
Thank you,
R Castañeda"
"Upon reading reviews/complaints of this company on the various websites, I found them to reinforce my own personal experience, I find this company sorely lacking in all aspects. Their products are shipped defective quite often. Receiving a replacement part for the defective part is a lengthy process taking up to six months or more. Emails are not always responded to. The representatives do not speak for the company for their words are not always honored by the company itself. If one has paid extra for white glove delivery to have the item brought in and assembled, that courtesy will not be extended to the replacement part. This company will send a video so one can do it themselves. They tend to place most of the burdens on the customer after sending a defective item to begin with. Quality Control is lacking. The disposal of the defective part is left to the customers expense. They state they stand behind their products but I only see that happening when the customers are throwing things at them and they are avoiding being hit. I haven't found one redeeming quality in this company."
"Horrible company - avoid at all costs! You can buy the same furniture from other retailers who stand by their products and provide better customer service then this sham of a company.
In an nutshell: We ordered and received a leather power sofa from them back in June 2022 with White Glove service. The install techs noted that one of the power headrests was defective - we immediately contacted the company and sent the requested info and pictures. Checked back several times over the following several weeks, finally they requested the same info again (resent.) They shipped us hinges for some reason, contacted company who said they would now order the replacement backrest. Next day they contacted us again asking what needed to be replaced.
Fast forward to November - after numerous attempt to contact the company for order status the replacement arrives unannounced in mid November. The repair company sets a date for a mid December replacement. On the scheduled date after the appointment timeframe the repair company calls us to say due to a "medical emergency" they have to cancel the appointment and would send new details via text message. The text now has a mid January appointment date, yet another month to wait. Call the repair company and they that's the best they can do. Meanwhile we receive an email from 4Seating that the repair company told them we weren't available for our appointment. After straightening that out with 4Seating we receive another email from 4Seating offering us $100 to do the swap out ourselves. We tell them we want the repair company to do it so its done correctly and so that they take away the defective piece. So now we wait...
Come yesterday the repair company comes, makes the repair and informs us they can't take the defective part. Contact 4Seating and they say its our responsibility to dispose of it. So on top of having to wait 6 months for a fully functional power sofa, we need to pay to have the defective backrest disposed of that they originally sent us. White Glove service my a$$!
Go anywhere else but this POS company, you'll be glad you did"
"I bought my sofa in 2001. I waited 5 months for it to be delivered. I was so happy when I received it. The movers were exceptional. They tried to put the top middle piece in with the bottom and had trouble with the right side. I thought it was okay at the time, so I told him to stop trying. Never thought that the frame was defective until I had guests who sat on it and it popped up. I barely use my furniture. I waited too long to contact 4seating, so they said it was over a year and I had to contact the guardian insurance that I bought. So I did. A few weeks later, the guardian said the insurance was not covered gram damage. The sofa is good, nice material. It’s just embarrassing when it pops up while guests are sitting on it. I posted reviews and pictures on their website, but they were not there. I put 3 stars originally. Now I put 1 star because obviously 4seating doesn’t take anything less than 5 stars. And any problems would never show on their website. I just wasted almost $6k for furniture and its useless insurance. I should have stick with Costco furniture. At least Costco always takes care of costumes and never sweeps their reviews under the rug."
"I ordered two sofas from 4seating. However, the second one has some scratches. I sent an email to 4seating. Teresa replied quickly and worked out a satisfactory solution. I would say this customer service is much better than some big companies’."
"BUYER BEWARE! If you buy something, just hope it is in stock or you might never get it. Also hope that it works for you, because they will never stand behind what the Sales people tell you regarding their return policy.
While looking for some theater seating, I found 4seating.com. I called and spoke to Joseph a few times. I was concerned about finding something tall enough for me, but Joseph talked me into buying 4 recliners that he assured me would be tall enough. He told me if I ordered all 4, I could return them with no restocking fee on the boxes I didn’t open.
When I received them, I only opened one box and tried it and found it was too short for me so I called Joseph back to return them. Joseph told me he would arrange return shipping on 5/11 and then stopped returning my calls.
I called again on 5/18 and was told Joseph never requested the return but that they would it do then and get back to me within 2 business days. Once again, I heard nothing. I spoke to Nissa on 5/24 and was told that the previous person hadn’t requested the return either but she assured me she would request the return and get back to me within 2 business days. Once again, I never heard back.
By this point, I started to realize that what Joseph had told me was not true and they would do what they could to prevent me from being able to return them. On 6/3, I called and spoke to a Supervisor, Richard. Richard told me that noone had ever requested the return, regardless of me requesting it 3 times previously.
Richard then tried to change the terms of the return from what Joseph had told me when he sold the chairs to me. I tried once again to just get the return process started and that is when Richard, the Supervisor, hung up on me. It is painfully clear that they are not willing to return these chairs and stand by what they said before the sale so I am having to work with my credit card company to get the items returned and refunded."
"I purchase several pieces and ordered the white glove service. They scratched and Ripped one of my Sofa's and I have NO POWER CORDS. I was quick to contact the service center but it took over an hr to get someone on the line. The Movers had already left and then they sent me a list of what I should have done, to include signing the receipt saying it was damaged and send pictures within 48 hrs. I sent the pictures and I still have not received any response and it is going on 48hrs. Their customer service is Horrible and they really need to work on that. My Sofa set is useless no because I don't have any power cords. How can you send something out with NO POWER Cords. The company that delivered the items had no idea on what to do and immediately said they had to leave because they had more drop deliveries to make. This will be my 1st and last time working with this company. "
"We purchased the Seatcraft Brown Leather 7000 Power Sofa and Loveseat in August 2021 from 4Seating.com. Recently one of the reclining seats stopped working. If the easy initial sales team and white glove delivery were not incredible enough, I called the company on a Sunday morning and got an immediate direct answer from Brittany, their amazingly efficient, pleasant and helpful customer service rep. In less than 10 minutes, Brittany verified we were still under their initial 1-year warranty vs. our extended warranty, figured out which part was faulty and expedited a new part to us along with a video demonstrating the simple step-by-step installation, further noting they would send someone out to install it if were uncomfortable doing it ourselves. The part arrived by the following Friday and it was a breeze for my husband to install within 5 minutes. We are sold on the rich leather and workmanship of both furniture pieces we purchased, not to mention the
comfort, design, quality, and outstanding high level of 4Seating.com's customer service team which is so rare to find these days! We highly recommend these products and this company and hope to be repeat customers for more of their offered products!!!"
"They only refund you a fraction of what you paid if you are dissatisfied with their product in any way. Junk furniture and terrible customer service. "
"
STAY AWAY
STAY AWAY! Terrible customer service and false advertising on time line and faulty product. I ordered a row of 2 chairs. I was told 2 weeks delivery. OK, you would think that's 2 weeks to get your home correct? nope! That is 2 weeks to get to the 3rd party shipper, JB Hunt. Once there, then you have to wait for JB Hunt to call you to schedule delivery and are on their clock now. Which was 6 weeks out! SERIOUSLY? So I emailed sales person at 4seating, Andrew. I got no response about the timeline complaint. Then today, I get my chairs. The delivery guys tell me it has to be missing a piece because there's nothing to connect the 2 chairs together with. One seat has 2 armrests, the other seat has one one so as with all other furniture that connects that seems normal. The bottom shows 2 connecting tracks like it's supposed to connect to something but the other seat has nothing to connect to. I email pics and description of issue and complaint about it taking 2 months to Andrew again, no answer. I email to Patricia, she responds with
"Thank you for your email. The seats just sit close together, they do not connect to each other.
Thank you again, Patricia ***-***-****" Seriously? They just "sit close together" No way that's true! I email her back that there's no way that can be right that it has connecting tracks on bottom but nothing to connect to. NO RESPONSE. Horrrible customer service responses and faulty product. Don't waste your time with them!
"
“Just a quick follow up to thank you for allowing me to resolve your issues. Please let me know if you have any other questions. Regards, Lynn”
A rep from 4seating_com, 4Seating, has responded:
“We are sorry that the customer has waited so long to have their issue resolved. We sell and ship each order with the best of intentions and have done so for 20+ years. In the event that there is an issue, whether it is our fault or not, we try to work with the customer to have their issue resolved.
The backrest was delivered damaged and we created a replacement backrest order. Damage may have occurred during the freight transit. We replace all damaged parts that occurred at our warehouse or freight carrier at our expense.
95% of the time, replacement items are normally sent to the customer who will install it themselves. In the event that the customer does not want to install it, they may request for us to help find a third-party technician on their behalf (at our expense) to install the item once it arrives. But we often (including in this case) offer a small refund to the customer if they are willing to install the item themselves, because we want to avoid involving a third-party technician.
We ensure our parts are all simple enough that most customers are happy to install themselves and save the hassle of coordinating with a third-party technician on an appointment. But we are happy to offer our assistance to locate a third-party technician, as we are a company that has been around for 20+ years and we ship nationwide, so we have quite a database of technicians that have worked with us throughout the years.
However as the technician is not a direct employee of ours, we can't guarantee that they will show up or that they will be held the standards that we establish as a company for our in-house employees. For example we can't expect a DoorDash driver to withhold the same standard that the restaurant that they are delivering on behalf of, as they are a third-party service. Yes the restaurant agreed to have DoorDash deliver their food but it doesn't always work out, despite all reasonable efforts by all parties including the customer.”